Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Nikki O'Neil

Summary

Dynamic Clinical and Product Manager with a proven track record at MAXONIQ, excelling in product strategy and customer relations. Enhanced team performance through effective training and collaboration, driving growth in QLD and Hobart. Skilled in KPI tracking and patient assessment, fostering strong partnerships and delivering exceptional results in healthcare management. I am all about the patients outcome and the success of the surgery.

Overview

23
23
years of professional experience

Work History

Clincial and Product Manager

MAXONIQ
04.2022 - 06.2025
  • Communicated effectively with team members to deliver updates on Surgery cases and deadlines.
  • Maintained positive vendor relations to build strong partnerships.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Enhanced clinical team performance by providing continuous training on new medical devices and procedures.
  • In theatre case support
  • Assisted Surgeons/nurse staff to arrange CT scans and Intra Oral scans for Custom specific designed joints.
  • Training of equipment for surgeon and nurse staff.
  • Support the International team with training and product knowledge.
  • Marketing support and daily content for social media.
  • Drive growth for QLD and Hobart.
  • Arrange engineer meetings case meetings.
  • Developed strong relationships with key opinion leaders in the industry, fostering collaboration and encouraging innovation within the field.
  • Served as a key liaison between device manufacturers, clinicians, and patients to facilitate communication and improve overall satisfaction.
  • Supported sales teams with expert product demonstrations and presentations at conferences, leading to increased revenue.
  • Developed appropriate treatment plans for patients, both in written and oral formats by using materialise and sketchfab media.
  • Used ZOHO software to prepare and manage patient records.


Implant Specialist

Dentsply Sirona Implants
01.2020 - 04.2022
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Clinical support with Surgeon, Dentist and Nursing staff
  • marketing support of company events, roadshow and trainings.
  • Worked well with colleagues to identify and leverage opportunities


Clinical Manager

Sunshine Coast Oral and Maxilliofacial Implants
05.2018 - 12.2019
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • chair side assisting
  • Sterilisation of instruments
  • Treatment planning of Implants
  • consulting with patients
  • liaising with the hospitals, anaesthesia groups for theatre.
  • Created a positive work environment by fostering open communication and encouraging employee development opportunities.
  • Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
  • Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
  • Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
  • Provided strong leadership to enhance team productivity and morale.
  • dealt with accounts, hicaps and medicare.

Dental Nurse

Queensland Oral Health Department
07.2015 - 07.2018
  • Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
  • Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
  • Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
  • Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
  • Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
  • Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
  • Coordinated nursing care with pre-operative team to achieve defined patient outcomes.
  • Taught patients oral hygiene strategies and offered nutritional counseling to maintain oral health.
  • Interpreted routine x-rays to identify tooth structures, calculus and abnormalities.
  • Worked closely with surgeons and anesthesia care providers to guide patient safely through postoperative period.
  • Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
  • also worked in the School program in the Dental Vans

Clinical Nurse and Manger

Maxillofacial and Implant Centre
04.2006 - 07.2015
  • Provided chairside assistance during surgery, improving surgeon efficiency and patient satisfaction.
  • Prepared instruments and equipment for use in surgical procedures, ensuring their availability when needed.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Improved surgical efficiency with timely sterilization and organization of dental instruments.
  • Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
  • Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
  • Streamlined patient flow by efficiently coordinating between consultation, surgery, and recovery rooms.
  • Implemented new dental technology training for staff, improving clinic's service offerings and operational efficiency.
  • Managed emergency situations calmly and effectively, ensuring patient safety and facilitating immediate care.
  • Treatment planning for patients


Dental Nurse

Coolum Beach Dental
01.2005 - 04.2006
  • Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
  • Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
  • Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
  • Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
  • Assisted dentists in improving treatment efficiency by preparing necessary instruments and materials before appointments.
  • Followed practice procedures and protocols to maintain patient confidentiality.
  • Worked with dentists in developing and implementing personalized care plans for dental patients.
  • Applied fluoride and dental sealants to patients.
  • Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
  • Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
  • Assisted dentist in charting patient dental anatomy, pathology and screening to enable delivery of dental treatment.
  • Coordinated nursing care with pre-operative team to achieve defined patient outcomes.

Dental Nurse/Clinical Coordinator

Oasis Dental Care
11.2002 - 01.2005
  • Collaborated with dental team members to develop customized care plans for optimum patient results.
  • Contributed to a positive patient experience with effective communication, empathy, and professionalism.
  • Captured patients' dental radiographs and provided to dentist for interpretation and diagnosis.
  • Conducted patient interviews and gathered patient medical and dental histories, adding to dental charts.
  • Educated patients on proper oral hygiene and nutrition and provided instructions for brushing, flossing and other preventive care.
  • Maintained accurate medical and dental records by documenting important patient data in Dental Excel.
  • Screened patients for signs of oral cancer, lesions, or disease by visually and manually inspecting mouth and gums.
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.

Education

Certificate 3 in Sterilisation Services

TAFE QLD
Southbrook, QLD
01-2018

NVQ3 National Vocational Qualification - Dental Nurse

Dental School London
London
12-2004

Skills

  • Case planning with the use of CT scan and IOS
  • Hospital/clinic case support
  • Product strategy
  • Social Media
  • Product lifecycle management
  • Teamwork and collaboration
  • Product vision and strategy
  • Customer relations
  • Healthcare management
  • Product support experience
  • Quality assurance
  • Patient assessment
  • Patient records analysis
  • KPI tracking

Interests

In my spare time, I love to hang with my two children, play Netball, relax by the water and spend quality time with family and friends

Timeline

Clincial and Product Manager

MAXONIQ
04.2022 - 06.2025

Implant Specialist

Dentsply Sirona Implants
01.2020 - 04.2022

Clinical Manager

Sunshine Coast Oral and Maxilliofacial Implants
05.2018 - 12.2019

Dental Nurse

Queensland Oral Health Department
07.2015 - 07.2018

Clinical Nurse and Manger

Maxillofacial and Implant Centre
04.2006 - 07.2015

Dental Nurse

Coolum Beach Dental
01.2005 - 04.2006

Dental Nurse/Clinical Coordinator

Oasis Dental Care
11.2002 - 01.2005

Certificate 3 in Sterilisation Services

TAFE QLD

NVQ3 National Vocational Qualification - Dental Nurse

Dental School London

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Nikki O'Neil