Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

NIKKI PETERS

Summary

- Experienced in leading and supervising operational and sales teams, Training staff. Teaching customers in end use of products

- Self motivated

- Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team.

- Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. experiences and valuable insights.

Overview

30
30
years of professional experience

Work History

Owner

Cheerfully Cheeky Collections
01.2019 - Current
  • This is my own small business where I can display my own sewing skills in the art of handbag and purse making, among many other handmade items
  • Using many different materials I enjoy making bags for customer orders, and also have a stall at a local shop.

Book keeper

Alpine Cooling Services
01.2004 - Current
  • Accounts pay & receive, invoicing, use of MYOB, prepare and lodge Business Activity Statements, customer enquiries and bookings, ordering of stock, making travel arrangements and all other office duties.

Apple product specialist

Apple retail store
01.2015 - 01.2022
  • Customer Service including, advising of products based on needs, finding solutions to problems, sales of products and support in setting up, technical support
  • Inbound call taking on store phone lines also
  • Provide training for Apple products.


Case Manager & Engineer Service Manager

Hewlett Packard
01.2007 - 10.2007
  • Inbound/outbound call taking
  • Customer service, spare parts logistics, arrangement of engineers on site within 1h of a breakdown (high secure servers) ordering of materials that would be need to be on site within 2 hrs, report writing of server maintenance/repair & removal
  • Managing 6 engineers over the state, arrange repairs to consumer laptops and PC's

FIRS Call taker (Fire reports)

Country Fire Authority
01.2003 - 07.2004
  • Inbound/outbound telephone service to the public and the CFA members, lodging of fire and incidents reports on a computer database, updating of resource systems, monitoring of emergency paging network (000), statistical queries, office duties, managing regions of stations for following up on their incident reports
  • Insurance reports for insurers after incidents for claims.

Assistant Store Manager

Jeanswest
04.2001 - 01.2003
  • Customer service, Window dressing, merchandising, administration, Customer orders and follow ups, opening/closing of store, Daily banking, stock control, Dispatch/receive stock, training of staff

Sales assistant/Window Dresser & Office personnel

Thomas Jewellers
06.2000 - 04.2001
  • Design and displays of shop front windows/store weekly
  • Customer service
  • Quoting services etc
  • Distribute/receive goods between country stores via SPAR services, Organisation of repairs/Re-makes etc
  • And extended services for customers, Order/Receive stock, Buy/sell gold, Precious/Semi-precious Stones through Wholesalers, Distribute/Collect to/from Manufacturers, Organise Deliveries by Air/Mail/Sea/Couriers, Daily Mailing, Personal errands for Management.

Customer service/crew trainer

Mc Donald's
01.1994 - 01.2000
  • Customer service, Food preparation, Service area setup and closing, Cleaning duties, staff training
  • Monthly stock counts, Delegation of tasks to other staff, Member of Social Club, Health & Safety Captain, Organising and running of children's parties

Service Operator/bakery Assistant

Woolworths
01.1997 - 12.1997
  • Customer service, stock ordering, maintain Cigarette counter/service desk, cleaning, bakery duties, mixing dough's/pastries, icing doughnuts, preparing and packaging of other bakery products, machine operator, special cake orders, stock ordering and control.

Education

Certificate 3 Business Administration & Management -

Swinburne University of Technology
Melbourne, VIC
2002

High School Diploma -

Eumemmerring College Yr11
Hallam, VIC
1996

High School Diploma -

Glenfern Secondary Yr7-10
Ferntree Gully, VIC
1992

Skills

  • Dependable retail sales professional with experience in dynamic, high-performance environments
  • Skilled in processing transactions, handling cash, using registers and arranging merchandise
  • Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems
  • Provide accurate and friendly customer service Manages customer inquiries
  • Drives loyalty and strengthens customer relationships through exceptional service

References

Helen Nicolopoulos

Jeanwest manager

Knox City 

0415 548 929


Mariane Hill

CFA FIRS Call Centre Supervisor CFA HQ

Burwood East 

0448 522 920


Andrew Robinson

Woolworths Grocery Manager

Endeavour Hills 

0417 542 856



Dianna Cooke (face Painting)

Looney Bin Products Owner & Manager

Ferntree Gully

9753 6023 or 0402 130 235

Timeline

Owner

Cheerfully Cheeky Collections
01.2019 - Current

Apple product specialist

Apple retail store
01.2015 - 01.2022

Case Manager & Engineer Service Manager

Hewlett Packard
01.2007 - 10.2007

Book keeper

Alpine Cooling Services
01.2004 - Current

FIRS Call taker (Fire reports)

Country Fire Authority
01.2003 - 07.2004

Assistant Store Manager

Jeanswest
04.2001 - 01.2003

Sales assistant/Window Dresser & Office personnel

Thomas Jewellers
06.2000 - 04.2001

Service Operator/bakery Assistant

Woolworths
01.1997 - 12.1997

Customer service/crew trainer

Mc Donald's
01.1994 - 01.2000

Certificate 3 Business Administration & Management -

Swinburne University of Technology

High School Diploma -

Eumemmerring College Yr11

High School Diploma -

Glenfern Secondary Yr7-10

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