Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nikki Rattle

Cooranbong

Summary

To gain Employment where I can use my proactive, efficient attitude also allowing myself to work in an environment where I am able to utilise my many years of experience and life skills.

I am key focused help them achieve, make choices and develop their Abilities in ways where possible.

I am a dedicated Worker and Teammate I carry many skills due to life experiences and Study I have many more Certifications that I have not uploaded studying what I could over the years this can be sighted in Future Interviews. I am highly flexible, adaptable and capable I would be a committed and reliable Employee enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. I have built many rapports over the Years changed alot of lives of Clients from Youth to high Mental Health to just being there showing support doing your Duty of Care can be the basis of changing a life where I am committed.

Overview

30
30
years of professional experience

Work History

Disability Support Worker

Ability Options
01.2023 - Current
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviours, and incidents.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Adhered to company requirements for patient interactions and care standards.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Monitored client vital signs, administered medications, and tracked behaviours to keep healthcare supervisor well-informed.
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Designed individualized plans detailing daily activities and needs for patients.
  • Maintained detailed records of patient progress, documentation of services and case notes.
  • Personal Care
  • Manual Handling
  • Medication Administration
  • Organising Activities

Mental Health Support Worker

Accomplished Choice Solutions
09.2019 - 11.2022
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Medication Administration
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Provided clients with recommendations to community resources.
  • Implemented crisis intervention plans to support client safety.
  • Provided case management services to monitor client access to resources and services.
  • Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
  • Offered supportive counselling and crisis intervention to individuals in crisis.
  • Collaborated with counsellors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Implemented evidence-based interventions for substance abuse treatment.
  • Developed and implemented treatment plans and modified according to presentation.
  • Family Liaison
  • Devised and enhanced treatment strategies to promote continued progress.
  • Assisted in development and implementation of relapse prevention strategies.
  • Police/Correctional/Parole & Court Liason
  • Medical Services/Hospital Liaison/Outreach Services
  • Educated clients and families about dangers of substance abuse and addiction.

Mental Health Support Worker

Hunter Care Group
12.2017 - 06.2019
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Documented client progress in confidential files.
  • Medication Administration
  • Developed and implemented activities to help clients develop social and independent living skills.
  • Monitored client progress and provided feedback to families and treatment team members.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Provided clients with recommendations to community resources.
  • Implemented crisis intervention plans to support client safety.
  • Provided case management services to monitor client access to resources and services.
  • Revised individual treatment plans for clients with mental health concerns to obtain best possible outcomes.
  • Offered supportive counselling and crisis intervention to individuals in crisis.
  • Collaborated with counsellors, physicians and nurses to plan or coordinate treatment, drawing on social work experience and patient needs.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Implemented evidence-based interventions for substance abuse treatment.
  • Developed and implemented treatment plans and modified according to presentation.
  • Family Liaison
  • Devised and enhanced treatment strategies to promote continued progress.
  • Assisted in development and implementation of relapse prevention strategies.
  • Police/Correctional/Parole & Court Liason
  • Medical Services/Hospital Liaison/Outreach Services
  • Educated clients and families about dangers of substance abuse and addiction.

Youth Worker

Allambi Care
02.2015 - 10.2017
  • Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Assisted in identifying and reducing barriers to youth engagement and development.
  • Provided key emotional support to special needs youth.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Supervised youth in residential and community-based programs to minimize risks and offer support.
  • Supported and mentored students in developing skills to become successful in community.
  • Contributed to development of individualized plans to support youth goal achievement.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Developed and maintained relationships with partner organizations to facilitate access to youth-related resources.
  • Facilitated youth development and leadership programs for young people from diverse backgrounds.
  • Developed and maintained relationships with community organizations and agencies.
  • Developed and maintained accurate records of programs and services.
  • Monitored progress towards service plan goals.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Medical Appointments
  • Medication Administration
  • Crisis Intervention
  • Community Access/Social Interaction
  • Police/Court Issues

Volunteer

Newcastle Night Angels
02.2014 - 12.2016
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Assisting the Homeless
  • weekend watch for safety
  • Serving Meals/Clothing
  • Housing
  • Medical appointments

Mental Health/Disability Support Worker

Life Without Barriers
07.2009 - 11.2013
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Day programme
  • 1.1 Support
  • Medication Administration
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Collaborated with medical and clinical personnel to coordinate and implement client services.
  • Collaborated with mental health professionals to coordinate comprehensive care for clients.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.

Receptionist/Intake Administration Officer

Hunter Nursing
02.2004 - 08.2008
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Managed daily payment processing and drafted related financial documents.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Maintained personnel records and updated internal databases to support document management.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Entered and maintained departmental records in company database.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Completed forms and reports to facilitate admission, transfer or discharge.

Nursing Assistant

Maroba Nursing Home
03.1993 - 07.2003
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Documented patient information and care activities in electronic health record.

Education

Cert IV in Mental Health

Hunter Institute
Newcastle, NSW
11.2010

Nursing Assistance

Reach For Training
Newcastle, NSW
04.2007

Community Services - Family And Community Services

Hunter Institute
Newcastle, NSW
12.2005

Skills

  • Mental Health
  • Disabilities
  • Youth Work
  • AIN
  • DV Support
  • Substance Abuse Support
  • Juvenile Justice
  • High Needs
  • Respite Care
  • Behavioral/ Critical Incidents/Crisis Intervention
  • Group homes
  • Home Care
  • Day Program
  • 11 Community Support
  • Community Transitioning
  • Advocate/Outreach Program
  • Case Planning/Case Management
  • Emotional Support
  • Community Mental Health Programs
  • Medication Identification
  • Group and Individual Sessions
  • Personal Care
  • Medication Administration
  • Impulse Control
  • Meeting Support
  • Mental Health Disorders Knowledge
  • Best Practices and Standards
  • Crisis Intervention
  • Employee Evaluation
  • Home Health Care Expertise
  • WHS
  • Victim Assistance
  • Mobility Support
  • Manual Handling
  • Emergency Situations
  • Scheduling Medical Appointments
  • Collect Histories
  • Patient Support
  • Mental Health Support
  • Valid Driver's License
  • Conflict De-Escalation
  • Wellness Checks
  • Condition Tracking
  • Major Depression
  • Living Skills Assistance
  • Patient Care Activities
  • Client Goal Planning
  • Case Conferences
  • Team Meetings
  • Therapeutic Relationship-Building
  • Tracking Client Progress
  • Direct Prevention Strategies
  • Chronic Disorders
  • Educate Clients
  • Recreational Supervision
  • Residential Treatment
  • Status Updates
  • Document Treatments
  • Feeding Pumps
  • Treatment Planning
  • ADLs Assistance
  • Community Integration
  • Safety and Risk Assessments
  • Confidentiality Requirements
  • Treatment Protocols
  • Administrative Support
  • Behavioural Observations
  • Case Documentation
  • Behavioural Health Electronic Health Records
  • Nursing Assistance
  • Vital Signs Management
  • Supporting Daily Living Needs
  • Group Activities
  • Housekeeping Duties
  • Dietary Needs
  • Confidential Records Management
  • Social Justice
  • Client Outreach
  • Goal Development
  • Community Service Programs
  • Operational Planning
  • Developing Relationships
  • Relaxation Techniques
  • Document Organization
  • Facilitating Counselings Sessions
  • Client Requirements
  • Discharge Planning
  • Admission Procedures
  • Relationship Issues Management
  • Confidentiality
  • Behaviour Redirection
  • Administer Medication

Timeline

Disability Support Worker

Ability Options
01.2023 - Current

Mental Health Support Worker

Accomplished Choice Solutions
09.2019 - 11.2022

Mental Health Support Worker

Hunter Care Group
12.2017 - 06.2019

Youth Worker

Allambi Care
02.2015 - 10.2017

Volunteer

Newcastle Night Angels
02.2014 - 12.2016

Mental Health/Disability Support Worker

Life Without Barriers
07.2009 - 11.2013

Receptionist/Intake Administration Officer

Hunter Nursing
02.2004 - 08.2008

Nursing Assistant

Maroba Nursing Home
03.1993 - 07.2003

Cert IV in Mental Health

Hunter Institute

Nursing Assistance

Reach For Training

Community Services - Family And Community Services

Hunter Institute

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Nikki Rattle