Nikki Tabley
Wallsend
Summary
Versatile professional with a proven history of success across various roles. Skilled in training and assessing, production coordination, and retail management. Proficient in optimizing workflows, fostering skill development, and ensuring operational excellence. Adept at leading teams and driving results in dynamic environments. Seeking new opportunities to leverage diverse expertise and contribute to organizational growth and success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
BP
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Implemented effective upselling strategies to increase overall sales revenue for the business.
Head Baker/Shop Manager
GlutenFree4U
08.2023 - 05.2024
- Enhanced bakery productivity by streamlining baking processes and implementing efficient time management techniques.
- Increased customer satisfaction by consistently delivering high-quality baked goods and maintaining a clean, organized work environment.
- Daily shop setup and pack down.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
Production and Warehouse Coordinator
MY Skincare Manufacturer
07.2022 - 07.2023
- Coordinate, oversee and help with daily production projects to ensure timely and efficient manufacturing processes.
- Actively encourage collaboration, cooperation, and open communication among team members.
- Monitor and track production progress, identifying any bottlenecks or issues that may impact production timelines.
- Collaborate with cross-functional teams, such as purchasing, logistics, and quality control, to ensure smooth production operations.
- Implement and enforce QA/QC measures to maintain product standards and ensure adherence to regulatory requirements.
- Provide exceptional customer service by addressing customer inquiries, concerns, and requests via various communication channels (phone, email, ProWorkflow, and face to face).
- Troubleshoot and resolve customer complaints, escalating complex issues to appropriate teams if necessary.
- Established warehouse layouts and storage systems to maximize space utilization and minimize handling time.
- Coordinate picking, packing, and shipping processes to fulfill customer orders accurately and on time.
Trainer & Assessor
Baiada Poultry
11.2020 - 05.2022
- Managed 300+ Staff over two shifts.
- Completed up to 20 new starter inductions per week and followed up with fortnightly performance reviews.
- Monitored staff workflow and behaviours throughout training processes.
- Scheduled with supervisors to carry out in class and workplace training to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Kept up to date data in training matrix using excel.
- Experience with food auditors.
QC Officer/Team Leader
Baiada Poultry
03.2015 - 11.2020
- Maintained GMP compliance.
- Inspect final products to assess compliance with quality standards and established tolerances.
- Communicate with supervisor if unable to achieve timeline or resolve error.
- Communicate regularly with auditors.
- Built strong relationships with co workers through positive attitude and attentive response.
Education
Certificate IV - Partial Completion - Business
DLS
Beresfield, NSWSOA - TAEDEL302, TAEASS301, TAEASS402 - Training And Assessing
Forsythes
Newcastle, NSW2021
Certificate III - Food Processing -
SRAC
Newcastle, NSW2018
Bachelors of Early Childhood Education - Uncompleted
Avondale University
Cooranbong, NSW2010
High School Diploma -
Australian Christian College
2009
Skills
- Inventory Management
- Excellent Customer Service
- Patience and Resilience
- Quality Control
- Strong Multitasking Abilities
- Client Relationship Management Software
- Food Safety Knowledge
- Problem-solving
- Cross-functional Collaboration
- Continuous Improvement
- Communication and Interpersonal Skills
- Workplace Safety
- Active Listener
- Task Prioritization
Timeline
Customer Service Representative
BP
06.2024 - Current
Head Baker/Shop Manager
GlutenFree4U
08.2023 - 05.2024
Production and Warehouse Coordinator
MY Skincare Manufacturer
07.2022 - 07.2023
Trainer & Assessor
Baiada Poultry
11.2020 - 05.2022
QC Officer/Team Leader
Baiada Poultry
03.2015 - 11.2020
Certificate IV - Partial Completion - Business
DLS
SOA - TAEDEL302, TAEASS301, TAEASS402 - Training And Assessing
Forsythes
Certificate III - Food Processing -
SRAC
Bachelors of Early Childhood Education - Uncompleted
Avondale University
High School Diploma -
Australian Christian College
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