Nikki Vitanza
Kellyville
Summary
Experienced third-year nursing student with clinical experience in medical, rehabilitation, coronary, emergency, and paediatric wards. Proficient in delivering person-centred care and building effective therapeutic relationships. Demonstrated track record in customer service and care-based positions. Currently seeking a part-time or casual undergraduate role to further enhance clinical skills and professional practice.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Waitress
Griddle Restaurant
11.2022 - Current
- Providing high-quality service to guests in a fast-paced environment, ensuring client satisfaction
- Coordinating a small team to ensure seamless shift operations and trained new staff members
- Assisting in managing customer needs, resolving issues, and maintaining a welcoming environment
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Youth Justice Officer
Department of Justice and Community Safety
01.2020 - 10.2021
- Worked with teenage girls, developing care plans and offering support to aid rehabilitation and reintegration
- Built strong relationships and created a supportive environment focused on positive behavioural outcomes
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
Duty Manager
The Royston
04.2018 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Supervised and coordinated team to provide guidance and support and maximise performance.
- Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
Various positions
01.2008 - 01.2017
- Gained valuable experience in retail, hospitality, and administration, building strong customer service, team management, and multitasking skills that continue to support professional success
Education
Bachelor of Nursing -
University of Canberra (Sydney Hills Campus)
10.2025
Year 12 Certificate -
Smithfield State High School
11-2007
Skills
- Client support
- Effective communication
- Interpersonal skills
- Supportive care approach
- Strategic time management
- Effective multitasking
- Effective conflict management
- Collaborative team engagement
- Engaged listening skills
- Problem-solving aptitude
Certification
- Certificate III in Hospitality
- Certificate II in Tourism Studies
- Certificate II in Business Studies
- First Aid & CPR (St John’s Ambulance)
- Working With Children's Check
- Responsible Service of Alcohol
- Open Drivers Licence (NSW)
Timeline
Waitress
Griddle Restaurant
11.2022 - Current
Youth Justice Officer
Department of Justice and Community Safety
01.2020 - 10.2021
Duty Manager
The Royston
04.2018 - 12.2019
Various positions
01.2008 - 01.2017
Bachelor of Nursing -
University of Canberra (Sydney Hills Campus)
Year 12 Certificate -
Smithfield State High School
Similar Profiles
Sartaj SamadSartaj Samad
Chef at GRIDDLE RESTAURANTChef at GRIDDLE RESTAURANT
Kelsey EatonKelsey Eaton
Waitress / Manager at Loulou's Griddle in the MiddleWaitress / Manager at Loulou's Griddle in the Middle
Juan AlfaroJuan Alfaro
Host at The Griddle CafeHost at The Griddle Cafe