Nicole Armitage
POINT CLARE,NSW
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
6
6
years of professional experience
Work History
Sustainability Cafe Manager
Compass And Gosford Hospital
06.2022 - 07.2023
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Secured daily cash by verifying totals and making nightly deposits.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Introduced new menu items to add variety and selections and meet customer preferences.
Assistant Venue Manager
Mingara Recreation Club, Just Before Covid
10.2019 - 06.2020
- Inspected facility daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
- Supervised events from start to finish using effective crowd control methods.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Maintained accurate notes of changes and requests for each event and ascertained allocation.
- Assisted with public relations by participating in community events, which helped to draw in new business and patrons.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
Food and Beverage Manager
Pepper Mineral Springs Hotel
02.2017 - 09.2019
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Education
No Degree - Peer Staff Co-ordinator
Compass Australia
Sydney, NSW12.2022
No Degree - Sustainability Studies
Compass Australia
Sydney, NSW09.2022
No Degree - Chef And Kitchen Operations Manager
University of Ballarat
Ballarat, VIC09.1999
Skills
- Staff Management
- Maintaining Clean Work Areas
- Event Preparation
- Credit Card Transaction Processing
- Production Preparation
- Disciplinary Action
- Process Evaluations
- Vegan Baking
- Public Relations
Accomplishments
- Collaborated with team of ten in the development of developing a successful sustainability cafe at Gosford Hospital.
- Achieved increase in customers and productivity by introducing sustainable, popular products from research and feedback, and including my teams ideas.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Managing the set up and production of a sporting event that raised money for cancer, with over 2,000 competitors.
- Creating vegetable gardens in country Victoria that helped feed less privileged people and introducing vegetable garden in a remote school and, teaching children to grow from seed, all the way through to harvesting and cooking/creating.
Passions
Teaching people to cook
Creating recipes
Growing productive gardens
Leading amazing teams in and out of work
Live music
Supporting sporting teams
Making food for people i love
Timeline
Sustainability Cafe Manager
Compass And Gosford Hospital
06.2022 - 07.2023
Assistant Venue Manager
Mingara Recreation Club, Just Before Covid
10.2019 - 06.2020
Food and Beverage Manager
Pepper Mineral Springs Hotel
02.2017 - 09.2019
No Degree - Peer Staff Co-ordinator
Compass Australia
No Degree - Sustainability Studies
Compass Australia
No Degree - Chef And Kitchen Operations Manager
University of Ballarat
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