Nikko Fuentes
Dalby,QLD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Reliable support worker promoting client development in day and night programs, home settings, and community immersion. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organisational goals.
Overview
7
7
years of professional experience
Work History
Disability Support Worker
Waminda Services
DALBY, QLD
06.2023 - Current
- Encouraged independence by teaching skills needed for everyday life.
- Instructed clients on proper use of adaptive equipment such as wheelchairs and walkers.
- Assisted in developing self-care skills such as personal hygiene practices.
- Transported clients to appointments, social events, and other activities as needed.
- Administered medication according to doctor's orders and monitored side effects.
- Organized recreational and educational activities for clients according to individual needs.
- Helped disabled persons access community resources such as housing options or job training programs.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Administered medication to patients according to strict schedules.
- Educated clients on options to assist in making informed decisions.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with daily living activities such as bathing, dressing, and eating.
Assistant Restaurant Manager
HBK HOLDINGS PTY LTD
DALBY, QLD
01.2023 - 07.2023
- Report to and comply with all reasonable directions of the Restaurant Manager or such position determined by McDonald’s from time to time.
- Standing in for the restaurant manager when required, which involves being ready to assume the manager’s duties in his/her absence, such as gathering and completing reports and making hiring and firing decisions when required.
- Ensuring food service quality and availability.
- Motivating and guiding employees, as well as providing good leadership and direction to them.
- Conduct training of the crew, trainee managers, and second assistants on Workplace Safety policies and procedures and security.
- Provide a safe working environment.
- Implement the restaurant’s recruitment and retention plan.
- Assist in complying and presenting performance reviews based on defined goals and objectives for crew and shift managers.
- Conduct management meetings in the absence of the restaurant manager.
- Model performance standards for all crew and managers.
- Gather customer feedback and identify patterns and trends, initiating specific actions to improve customer satisfaction.
- Maintain Quality Service and Cleanliness levels in the restaurant at all times.
- Develop and implement restaurant extensions of national promotions.
- Respond to changes in volume patterns and promotional activities and make adjustments as needed to ensure operational standards are maintained.
- Enforce and coaching others on all.
- Undertaking risk assessment where the absence of these could pose a risk to personnel health and safety.
- Undertaking inspection and testing of store equipment.
- Manage financial resources.
- Analyse and take action on the store's P & L.
- Complete and analyse the restaurant
reports and complete actions plans. - Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Executed hands-on preventive maintenance and repairs to keep equipment functional.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Department Manager (Customer Experience)
HBK HOLDINGS PTY LTD (McDonald's Dalby)
Dalby, QLD
02.2022 - 07.2023
- Oversaw the Customer Experience department which entails shift rostering/scheduling for crews
- Handled Planned Maintenance for store equipment
- Experience in working all day shifts including overnights
- Prepared weekly reports for previously handled departments (Delivery, Planned equipment maintenance, Customer Experience)
- Performed opening and closing duties as part of the management team and handled cash management.
- Cultivated talented team composed of different age mix, through outstanding mentoring, coaching, and training skills.
- Embodied a culture of empowerment and positivity for the employees to promote a healthy workplace environment
- Focus on achieving goals, and meeting store targets by executing tasks efficiently
- Inspired the team to develop their interpersonal and social skills
- Built and managed relationships with customers through manifesting exemplary quality of customer service
- Followed and promoted the brand's family-friendly values.
Shift Manager
HBK HOLDINGS PTY LTD (McDonald's Dalby)
Dalby, QLD
06.2018 - 02.2022
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Handled customer complaints, questions and inquiries.
- Managed cash positions and made bank deposits.
- Counted out cash drawers at end of each shift and logged profits into the computer system.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Promoted products, increasing customer base and market share.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Optimized productivity, streamlined program efficiency and boosted profitability.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed inventory and ordered new products when inventory was running low.
- Trained new employees on company policies, procedures, techniques, and customer service standards.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Cross-trained in every store role to maximize operational knowledge.
- Optimized productivity, streamlined program efficiency, and boosted profitability.
- Documented receipts, employee hours, and inventory movement.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Taught staff upselling techniques to meet revenue targets.
- Assessed reports and adjusted workflows to realign with targets.
- Directed employees through daily routines.
- Reinforced rules to promote superior employee performance.
- Documented receipts, employee hours and inventory movement.
- Food Safety supervision
- Experience in Stocktake
Crew Coach
HBK HOLDINGS PTY LTD (McDonald's Dalby)
Dalby, QLD
10.2017 - 03.2018
- Worked closely in training and coaching capacity with the store managers
- Adhered strictly to rules and regulations of the store and the brand
- Worked successfully with diverse groups of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish company goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Educated newly hired crews in rules, strategies, values and career pathway opportunities under the brand's principles.
Education
Certificate III in Individual Support (Disability) - Individual Support
AKADIA Training
Toowoomba, QLD08-2023
Certificate III in Retail - Retail Management
McDonald's Australia RTO
Brisbane, QLD06.2018
Bachelor of Arts - Philosophy
University of Santo Tomas
Manila, Philippines11.2014
Diploma in Nursing (On Going) - Nursing (Enrolled Nurse)
TAFE Queensland
TAFE Southport QLDSkills
- Problem-Solving
- Staff Hiring and Retention
- Performance Management
- Training and Development
- Work Planning and Organization
- Coaching and Mentoring
- Team Supervision
- Motivational Leadership
- Verbal and Written Communication
- Employee Development
- Team Building
- Staff Training
- Driving
- Technical Proficiency
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Employee Coaching and Motivation
- Work Planning and Prioritization
- Project Planning
- Documentation and Reporting
- Goal Setting
- Problem Resolution
- Administration and Reporting
- Teamwork and Collaboration
- Complex Problem Solving
- Flexible Schedule
- Rules and Regulations
- Retail Management
- Regulatory Standards
- Staff Development
- Customer Service
- Team Leadership
- Decision Making
- Maintaining Required Compliance
- Interpersonal Skills
- Delegating Work
- Microsoft Office
- Punctual and Reliable
- Equipment Troubleshooting
- Handling Customer Complaints
- Energetic and Enthusiastic
- Training and Mentoring
- Cash Handling
- Light equipment troubleshooting/maintenance
- Independent Living Support
- Incident Reports
- Relationship Building
- Grooming support
- Housekeeping skills
- Life Skills Training
- Mobility support
- Client Confidentiality
- Toileting assistance
- Positive Reinforcement
- Daily living assistance
- Therapeutic Interventions
- Emotional Support
- Disability Awareness
- Daily Living Requirements
- Personal care assistance
- Appointment management
- Health meals and snacks
- Personal Growth Support
Hobbies
- Active in sports activities such as basketball
- Love to walk my dogs after a long day of work
- Binge-watching tv series, movies
- Play online chess
- travel
Languages
English
Full Professional
Tagalog (Filipino)
Native/ Bilingual
Timeline
Disability Support Worker
Waminda Services
06.2023 - Current
Assistant Restaurant Manager
HBK HOLDINGS PTY LTD
01.2023 - 07.2023
Department Manager (Customer Experience)
HBK HOLDINGS PTY LTD (McDonald's Dalby)
02.2022 - 07.2023
Shift Manager
HBK HOLDINGS PTY LTD (McDonald's Dalby)
06.2018 - 02.2022
Crew Coach
HBK HOLDINGS PTY LTD (McDonald's Dalby)
10.2017 - 03.2018
Certificate III in Individual Support (Disability) - Individual Support
AKADIA Training
Certificate III in Retail - Retail Management
McDonald's Australia RTO
Bachelor of Arts - Philosophy
University of Santo Tomas
Diploma in Nursing (On Going) - Nursing (Enrolled Nurse)
TAFE Queensland
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