Nikkola Dawes

Since working as an educator at St Ann’s, I've had involvement in a variety of roles while at the service - prep room leader, kindergarten inclusion support, kindergarten assistant and a responsible person of the service. These opportunities have allowed me to upskill my current knowledge, while gaining experience working in childcare environment.

• Collaborating with colleagues to develop and implement an engaging educational program.
• Attending the front desk managing calls, bookings and assisting with other day-to-day operations.
• Being appointed responsible person for the service when leadership team are absent.
• Strong relationships with parents through regular communication, providing a supportive network for child success.
• Extended knowledge providing behaviour management and support, in particular for children with additional needs.
• Building positive relationships and rapports with students and parents.
• Efficient communication with staff during shifts.

Recently, I've started casual relief work at Raceview State School. As a teacher aide, I've been assisting weekly at Gala Sports days, helping manage teams and refereeing, and recently attended one of the school camps to provide extra support. I also assist the school as a relief receptionist, performing day-to-day duties, answering calls and directing accordingly and communicating with teachers and parents.

During the 2 years at Raceview, I worked in multiple roles as a teacher aide within the school. This experience allowed me to gain many valuable skills to effectively support student needs and learning, and to promptly manage and problem solve challenging behaviour and situations.

• Supported teachers with individual behaviour management of students.
• Built positive relationships and rapports with students and colleagues.
• Planned and delivered activities and games for students at lunch time.
• Worked with small groups of students delivering a literacy intervention program.

During my employment at Coles, I learnt vital skills in providing quality customer service and the importance of effectively working as a team in a fast-paced environment. I worked in many different departments within the store - customer service, online, deli, grocery/night fill and ticketing and stocktake. This job significantly developed my self-confidence and advance my time management, communication and service skills.

• Operating a register, handling payments and engaging with customers.
• Provided exceptional customer service by promptly addressing inquiries and concerns
• Assisting receiving phone calls and other front counter duties.
• Working quickly and efficiently to get online orders complete
• Helping customers with a knowledgeable and friendly manner.

At 19 years old, this was my first experience working in a school environment. I worked with small groups of students delivering literacy and reading lessons. This gave me the skills to support students needs and academic success, as well as efficiently communicating with other colleagues.

• Worked effectively in fast-paced environments with the ability to learn and adapt quickly.
• Skilled at working independently and collaboratively in a team environment.
• Developed strong communication and customer service skills.