- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- Outdoor Recreation
- Music
- Gardening
- Swimming
- Camping
Nikkola Preston
MONTO
Summary
Enrolled Nurse / Care Manager with solid foundation in administrative support and customer service. Demonstrated success in managing office operations and enhancing customer satisfaction. Proven ability to streamline processes and improve efficiency, utilising organisational and communication skills effectively.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Activities Coordinator
Ridgehaven Retirement Complex
08.2024 - Current
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
- Maintained and ordered supplies for activities.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
- Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
HCP Care Manager
Coastal Home Care
10.2023 - 06.2024
- Comprehensive client assessments / care planning
- Referrals to external providers / liaising with allied health professionals
- Care Professional Management / performance reviews etc
- Complaints and feedback management
- Contractor audits and reviews
- Coordinated with external agencies to secure additional support for patients facing various challenges.
- Facilitated training sessions for staff on effective communication techniques to enhance patient interactions.
HCP Care Manager / CHSP Advisor
Comlink Australia
08.2022 - 10.2023
- Comprehensive client assessments
- Referrals to external providers
- Liaising with Allied Health Professionals
- Comprehensive care planning
- Optimal service delivery
- Service collaboration
- Complaints and feedback management
- Conducts and assists internal audits and reviews
Health Care Equipment Customer Service Consultant
Aidacare
10.2021 - 08.2022
- Assisting in showroom sales and providing product information to clients
- Communication with clients, residential aged care homes and NDIS support coordinators regarding client's health care equipment needs
- Performing office administration duties
ACFI Lead / Enrolled Endorsed Nurse
Premier Health
03.2020 - 07.2021
- Safely assist with routine pathology collection, administer medications, and provide effective wound care within scope of practice
- Plan and coordinate the Aged Care Funding Instrument process, and ensure (ACFI) submissions are accurate, appropriate and timely
- Ensure all (ACFI) funding opportunities are identified and maximized
- Identify opportunities and provide education/training for staff in relation to (ACFI) documentation
- Coordinate the implementation of assessments and care planning for new residents on admission
- Coordinate with other health care professionals to develop a holistic health care plan
ACFI Consultant
Estia Health
09.2019 - 03.2020
- Reviewing all ACFI claims across QLD homes prior to submissions
- Monthly review of Medicare / Mirus
- Regular evaluation of ACFI assessments and claim processes
- Identify opportunities and provide education/training for staff in relation to (ACFI) documentation
- Provision of direct support to homes during ACFI validation audits
- Identify financial risk factors at homes
ACFI Lead / Enrolled Endorsed Nurse
Estia Health
10.2018 - 09.2019
- Safely assist with routine pathology collection, administer medications, and provide effective wound care within scope of practice
- Plan and coordinate the Aged Care Funding Instrument process, and ensure (ACFI) submissions are accurate, appropriate and timely
- Monitor and identify upcoming ACFI submissions
- Ensure all (ACFI) funding opportunities are identified and maximized
- Identify opportunities and provide education/training for staff in relation to (ACFI) documentation
- Coordinate with other health care professionals to develop a holistic health care plan
Enrolled Endorsed Nurse
St Vincent's Care Services
08.2018 - 10.2018
Enrolled Endorsed Nurse
Opal Aged Care
05.2018 - 07.2018
ACFI Assistant
Adventist Retirement Village
09.2015 - 05.2018
Enrolled Endorsed Nurse
Regis Aged Care
06.2015 - 09.2015
Enrolled Endorsed Nurse (Coordinator Dementia Unit)
Adventist Retirement Village
02.2014 - 01.2015
Enrolled Endorsed Nurse
Marebello
06.2012 - 12.2013
Assistant Nurse
Marebello
02.2010 - 06.2012
Baker/Customer Service/Barista
Banjo's Bakehouse
09.2007 - 01.2010
Education
Diploma of Nursing -
Careers Australia
01.2012
Year 10 Certificate -
Capalaba State High school
01.1999
Skills
- Efficient
- Ability to meet deadlines
- Work unsupervised
- Willing to learn
- Follows direction
- Strong desire to succeed
- Intermediate knowledge of Microsoft Office Programs
- Good knowledge of health and safety practices
- Ability to multitask in a high demand environment
- Special needs programming
- Disability awareness
- Program development
- Team management
- Risk management
- Team leadership
- Customer service
- Problem-solving
- Reliability
- Excellent communication
Certification
- First Aid & CPR
- NDIS Worker Screening
- Working With Children Card
Interests
Timeline
Activities Coordinator
Ridgehaven Retirement Complex
08.2024 - Current
HCP Care Manager
Coastal Home Care
10.2023 - 06.2024
HCP Care Manager / CHSP Advisor
Comlink Australia
08.2022 - 10.2023
Health Care Equipment Customer Service Consultant
Aidacare
10.2021 - 08.2022
ACFI Lead / Enrolled Endorsed Nurse
Premier Health
03.2020 - 07.2021
ACFI Consultant
Estia Health
09.2019 - 03.2020
ACFI Lead / Enrolled Endorsed Nurse
Estia Health
10.2018 - 09.2019
Enrolled Endorsed Nurse
St Vincent's Care Services
08.2018 - 10.2018
Enrolled Endorsed Nurse
Opal Aged Care
05.2018 - 07.2018
ACFI Assistant
Adventist Retirement Village
09.2015 - 05.2018
Enrolled Endorsed Nurse
Regis Aged Care
06.2015 - 09.2015
Enrolled Endorsed Nurse (Coordinator Dementia Unit)
Adventist Retirement Village
02.2014 - 01.2015
Enrolled Endorsed Nurse
Marebello
06.2012 - 12.2013
Assistant Nurse
Marebello
02.2010 - 06.2012
Baker/Customer Service/Barista
Banjo's Bakehouse
09.2007 - 01.2010
Year 10 Certificate -
Capalaba State High school
Diploma of Nursing -
Careers Australia
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