Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
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Nikky Tsang

Summary

Dynamic Cafe Manager with a proven track record at Gelatiamo, excelling in customer experience management and operational efficiency. Skilled in beverage preparation and staff management, I enhanced customer satisfaction through innovative training programs and effective workflow improvements, leading to increased sales and a welcoming atmosphere. Passionate about building relationships and fostering team morale.

Driven hospitality professional, well-prepared for leadership role in dynamic cafe setting. Proven ability to streamline operations and improve customer experiences through effective management practices. Reliable team player with focus on achieving results and maintaining high standards, adaptable to changing needs. Specialized in team development, inventory control, and customer service.

Experienced with managing all aspects of cafe operations, including staff training and customer service. Utilizes effective leadership to foster collaborative and efficient team environment. Track record of optimizing inventory management and enhancing overall customer satisfaction.

Knowledgeable [Desired Position] with solid background in managing daily cafe operations and enhancing customer satisfaction. Developed and implemented successful service protocols that improved team efficiency and customer experiences. Demonstrated expertise in inventory management and staff training, ensuring smooth and consistent operations.

Experienced hospitality professional ready to lead and manage dynamic cafe environment. Proven track record in enhancing customer satisfaction, streamlining operations, and boosting sales. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Skilled in staff management, inventory control, and ensuring compliance with health and safety standards. Known for reliability, positive attitude, and effective problem-solving abilities.

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.

Talented [Job Title] with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements.

Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cafe Manager

Gelatiamo
01.2004 - Current
  • Assisted in managing daily cafe operations, ensuring efficient service and customer satisfaction.
  • Learned to operate point-of-sale systems, enhancing transaction accuracy and speed.
  • Supported inventory management by tracking stock levels and assisting with orders.
  • Collaborated with team members to maintain cleanliness and organization of the cafe environment.
  • Participated in staff training sessions to learn best practices for operational efficiency.
  • Contributed ideas for improving workflow processes within the cafe setting.
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Cultivated positive work environment, leading to high staff morale and low turnover rates.
  • Enhanced customer experience by implementing new caf�� layout that encouraged more foot traffic and comfortable seating arrangements.
  • Led cafe through significant renovation project, improving both aesthetics and functionality, attracting new customers.
  • Responded to customer feedback with prompt and effective solutions, reinforcing commitment to customer satisfaction.
  • Developed and led barista training programs to improve coffee quality and service speed, elevating customer satisfaction.
  • Optimized supplier relationships to secure best prices for high-quality ingredients, positively impacting margins.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.

Barista

Bills
02.2011 - 02.2013
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Managed inventory levels to ensure optimal stock of coffee beans and supplies.
  • Developed efficient workflows for beverage preparation during peak hours.
  • Enhanced customer satisfaction by maintaining a clean and inviting café environment.
  • Crafted high-quality espresso beverages using various brewing techniques and equipment.
  • Maintained cleanliness and organization of coffee bar area to ensure compliance with health standards.

Education

Bachelors in Commerce -

Uni Xxxxx
03-2024

Skills

  • Barista skills
  • Customer engagement
  • Coffee shop operations
  • Customer experience management
  • Staff management
  • Cost controls
  • Employee scheduling
  • Continuous improvement
  • Operational efficiency
  • Food safety compliance
  • Cost monitoring
  • Time management
  • Attention to detail
  • Beverage preparation
  • Workplace safety
  • Drink customization
  • Effective communication
  • Group leadership
  • Personable and friendly
  • Building relationships

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].

Certification

  • Licensed [Job Title] - [Timeframe]
  • Certified [Job Title], [Company Name] - [Timeframe]

Languages

English
Chinese

Interests

  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Baking
  • Cooking
  • Engaging in food photography and sharing culinary creations on social media
  • Growing herbs, vegetables, or fruits in home gardens
  • Learning new cooking techniques and expanding my culinary skills
  • Food Photography

Timeline

Barista

Bills
02.2011 - 02.2013

Cafe Manager

Gelatiamo
01.2004 - Current

Bachelors in Commerce -

Uni Xxxxx

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Nikky Tsang