Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Nikola Miller

Mandurah,WA

Summary

Attentive receptionist with excellent work ethic and positive demeanor. Experienced in administrative roles with several years of hands-on experience answering multi-line phone calls, scheduling appointments, directing guests, maintaining stock levels, EOM reporting & accounts payable and receivable. I am committed to providing outstanding administrative support to staff and guests.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Receptionist

Aquatic Leisure Technologies
Welshpool, WA
02.2010 - 10.2010
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.

Back of House Team Member

Telstra
Cockburn, WA
09.2008 - 01.2010
  • Monitored stock levels and communicated when ordering was required.
  • Checked deliveries against invoices for accuracy and quality assurance purposes.
  • Served customers at counters in an attentive and courteous manner.
  • Performed additional duties as requested by management team members.
  • Assisted in inventory management, tracking supply levels, and placing orders to avoid shortages.

Accounts Payable Clerk

Plutonic Gold Mine
Meekatharra , WA
03.2006 - 07.2008
  • Processed invoices and payments in accordance with company policies and procedures.
  • Reconciled vendor statements, investigated and resolved discrepancies.
  • Maintained accounts payable files and records in an organized manner.
  • Entered data into accounting system to maintain accurate financial records.
  • Prepared checks for payment of vendor invoices on a timely basis.
  • Verified accuracy of coding on invoices prior to processing payments.
  • Monitored accounts receivable aging reports to ensure timely payments.
  • Assisted with month-end closing activities as needed.
  • Ensured proper authorization for all purchases made by the organization.
  • Performed account reconciliations as required including bank statement reconciliation, credit card reconciliations.
  • Provided support during internal and external audits as necessary.
  • Managed vendor relationships through prompt communication of payment information.
  • Handled high-volume invoice processing with minimal supervision.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Monitored accounts to ensure payments were up to date.
  • Collaborated with team members to manage workload and meet deadlines.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Supported senior leadership by producing month-end closing reports and advising on remittance for quick resolution.
  • Matched orders with invoices and recorded required information.
  • Received and recorded cash, checks and transfers.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Recorded debit, credit and account transactions in computer spreadsheets and databases.
  • Prepared and processed payroll.
  • Performed financial calculations for amounts due, interest charges and balances.
  • Handled accounts payable and receivable, including invoicing and payment processing.
  • Reduced financial discrepancies by verifying accounting statements.

Receptionist

Plutonic Gold Mine
Meekatharra , WA
03.2002 - 02.2006
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Organized conference room reservations for meetings or events.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Sorted incoming mail and directed to correct personnel each day.
  • Scheduled and confirmed appointments and meetings for management team.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Developed and maintained a filing system for essential documents, improving office organization.
  • Participated in emergency response drills and maintained knowledge of safety procedures.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Coordinated meeting room bookings and arranged catering for meetings and events.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Coordinated travel arrangements and accommodations for staff and visiting guests.
  • Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Coordinated pick-up and delivery of express mail services.
  • Sorted invoices for accounting department by date stamping and filing by vendor code.

Receptionist

Finger Printz
Rockingham, WA
04.2000 - 02.2002
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Assisted with special projects assigned by management when required.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments and meetings for management team.
  • Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
  • Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
  • Managed inventory of office supplies and placed orders to ensure adequate stock levels.
  • Performed clerical duties such as filing, photocopying, transcribing, and faxing.
  • Handled customer inquiries and complaints, providing timely and appropriate solutions.
  • Provided administrative support to various departments, assisting with document preparation and data entry.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Maintained business office inventory and equipment by checking stock for needed supplies.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.

Education

Warnbro Senior High School
Warnbro, WA

Skills

  • Scheduling
  • Mail distribution
  • Office supply inventory control
  • Organization skills
  • Professional demeanor
  • Business administration
  • Verbal and written communication
  • Data entry
  • Data inputting
  • Recordkeeping and bookkeeping
  • Meticulous and organized
  • Appointment scheduling
  • Multi-line telephone skills
  • Professional and polished presentation
  • Reception desk management
  • Multi-line phone system operation
  • PC proficient
  • Correspondence distribution
  • Documentation and reporting
  • Customer and client relations
  • Administrative support
  • Meeting coordination
  • Calendar management
  • Scheduling appointments
  • Calm demeanor
  • Phone etiquette
  • Document management
  • Greeting and seating clients
  • Front desk operations
  • File management
  • Mail handling
  • Multitasking and prioritization
  • Meeting preparation

Certification

  • Cert III in Business Medical Administration

Custom

  • I have been out of the workforce for 14 years due to raising my 2 children. I am keen to get back to work and put my years of Administration skills to use. I am a fast & keen learner.

Timeline

Receptionist

Aquatic Leisure Technologies
02.2010 - 10.2010

Back of House Team Member

Telstra
09.2008 - 01.2010

Accounts Payable Clerk

Plutonic Gold Mine
03.2006 - 07.2008

Receptionist

Plutonic Gold Mine
03.2002 - 02.2006

Receptionist

Finger Printz
04.2000 - 02.2002

Warnbro Senior High School

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Nikola Miller