Nikola Pilawa
Waratah
Summary
Adept at navigating NSW Workers Compensation Legislation and enhancing injury management processes. My tenure at Coal Mines Insurance refined my exceptional interpersonal skills and organizational prowess, ensuring compliance and effective case management. Skilled in MS Office Suite, I prioritize the health and wellness of others, driving significant safety and efficiency improvements.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager (contract)
Coal Mines Insurance
03.2024 - Current
- Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Managing a portfolio of 50+ claims
- Conduct thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Maintain a working knowledge of workers compensation legislation.
Return to Work Safety Coordinator
Costco Wholesale
10.2022 - 02.2024
- Coordinating up to 27 claims/injuries at a time.
- Liaised with insurance company, medical professionals, rehabilitation providers and the employer to maintain effective communication between stakeholders.
- Regularly attend medical case conferences with the injured employee.
- Kept injury/claim records up to date in injury management software Elumina.
- Developed RTW plans for the duration of each injury.
- Making sure the injured employees feel supported and that I am there to help. Listening to their concerns and communicating those to relevant parties.
- Provide emotional support to injured employees and providing EAP information. Escalating mental health concerns when needed.
- Inspected departments, practices, and gear for compliance with established safety standards.
- Conducted safety audits
- Conducted investigations into incidents and reported on findings.
- Investigated accidents and hazardous incidents to determine cause and made recommendations for corrective action.
- Gathered information, prepared reports, and drafted correspondence related to cases.
- Generated, posted and attached information to claim files.
Retail Manager
Doc's Megasave Chemist
07.2022 - 10.2022
- Drove loyalty program to success with 500% increase in signups over previous month.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Rearranged parts of the store to make for a more appealing customer experience while using Pharmacy Alliance planograms as a guide for compliance.
- Liaised with multiple reps a week to get the best deals and organize gondola end promotions.
- Managed a large team of 27 staff, including rostering.
- Hiring and inducting new staff.
- Knowledge of Z Office and Z Dispense
Retail Manager
Priceline Pharmacy Charlestown
02.2022 - 07.2022
- Manage a team of 15.
- Deliver exceptional level of service to each customer by listening to concerns and answering questions.
- Screening patients for vaccinations, including COVID-19.
- Excellent knowledge of FRED office, FRED dispense. Proficient in Microsoft Office suite.
- Oversee employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Roster scheduling to align coverage with forecasted demands.
- Rotate merchandise and displays to feature new products and promotions.
- Review performance data to monitor and measure productivity, goal progress and activity levels.
- Maintain proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coach sales associates in product specifications, sales incentives and selling techniques, significantly increasing our customer's experience.
- Staying on top of daily administration to ensure smooth operation of store.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
Beauty Advisor/Supervisor
Priceline Pharmacy Charlestown
08.2018 - 01.2022
Counter Manager
David Jones
04.2017 - 08.2018
Retail Makeup Artist
Glamour Empire
07.2015 - 04.2017
Education
NCEA Level 1 & 2 -
Paraparaumu College
Paraparaumu, New Zealand2013
Skills
- Injury management
- Knowledge of NSW Workers Compensation Legislation
- Exceptional interpersonal communication, written & verbal
- Organization and prioritizing tasks
- Staff Management
- Recruitment and Hiring
- Safety Audit
- Workers' Compensation Case Management
- Risk Management
- MS Office Suite/ Google Workspace
Certification
- NSW Return to Work & Injury Management Training Certificate - Easy HR
- SIRA Return to Work Coordination Certificates
- HLTAID011 First Aid + CPR
- S2/S3 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines - Pharmacy Guild of Australia
- Diploma of Fashion & Beauty Makeup Artistry - The Makeup School
References
References available upon request
Timeline
Case Manager (contract)
Coal Mines Insurance
03.2024 - Current
Return to Work Safety Coordinator
Costco Wholesale
10.2022 - 02.2024
Retail Manager
Doc's Megasave Chemist
07.2022 - 10.2022
Retail Manager
Priceline Pharmacy Charlestown
02.2022 - 07.2022
Beauty Advisor/Supervisor
Priceline Pharmacy Charlestown
08.2018 - 01.2022
Counter Manager
David Jones
04.2017 - 08.2018
Retail Makeup Artist
Glamour Empire
07.2015 - 04.2017
NCEA Level 1 & 2 -
Paraparaumu College
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