Nikola Vanickova DiS.

• Delivering exceptional customer service to arriving and departing passengers, ensuring all operational requirements are met for special categories such as unaccompanied minors and customers with reduced mobility.

• Monitoring check-in processes, including queue management, prioritizing premium customers, and ensuring timely service.

• Managing customer issues such as flight delays, disruptions, and denied boarding while providing accommodation and transport to eligible passengers as needed.

• Preparing and finalizing pre and post-flight documentation, ensuring accuracy in flight-related data for smooth operations.

• Addressing and resolving arrival immigration issues by retrieving relevant documentation, ensuring compliance with travel, immigration, and safety procedures.

• Assisting with check-in and boarding procedures, including announcements, hand baggage management, and passenger reconciliation to guarantee on-time departures.

• Overseeing baggage delivery performance, keeping passengers informed of any delays, and ensuring the quality of baggage services according to company procedures.

• Managing duties in the Emirates Lounge, liaising with service providers, and supervising contracted staff to ensure a consistent high level of service in catering, cleaning, and maintenance.

• Handling the coordination of chauffeur-driven limousine services for eligible passengers and managing the Emirates arrival information desk.

• Effectively coordinated terminal operations for Rex Airlines, ensured efficient gate management and on-time flight turnarounds.
• Implemented streamlined protocols for pre-flight and boarding procedures, resulting in improved operational efficiency and passenger satisfaction.
• Facilitated seamless communication between ground staff, flight crew, and airport personnel, contributed to a collaborative and cohesive working environment.
• Strategically supervised airport reserves and optimized their deployment and ensured swift response to gate assignments.
• Collaborated closely with various departments to troubleshoot and resolve operational challenges, maintained a strong focus on safety and compliance with industry regulations.
• Facilitated comprehensive Aerobridge training for Customer Service Officers.
• Demonstrated experience as Sydney Airport Coordinator skilled in overseeing operations and providing top-tier customer service.
• Dedicated efforts to ensuring smooth airport functions and enhancing the passenger experience.
• Communicated effectively and solved problems, committed to exceeding customer expectations.

• Led and supervised COVID-19 response team.
• Effectively handled and resolved patient complaints.
• Reported and monitored patient test results.
• Collaborated closely with management to provide effective solutions in support of quality objectives.
• Ensured compliance with environmental requirements at federal and state levels.
• Comprehensively coached and trained new employees.

• Provided exemplary customer service.
• Skillfully handled and resolved customer complaints.
• Cultivated market awareness of company products.
• Diligently maintained store appearance.
• Demonstrated expertise in offering alternative options and additional sales to clients.
• Proficiently resolved phone, walk-in, mail, fax, and email inquiries.

• Delivered exceptional customer service.
• Performed efficient customer check-in and travel document control.
• Demonstrated proficiency in B747, B737, E-190, & ATR dispatching.
• Managed flight disruptions and cancellations skillfully.
• Exhibited proficiency in ticketing operations.
• Provided effective coaching and training to new employees.