Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Nikolaos Makrygiorgis

Nikolaos Makrygiorgis

Melbourne,VIC

Summary

Highly adaptable and customer-focused professional with a strong foundation in I.T. support and diverse experience in high-pressure environments. Proven ability to diagnose and troubleshoot technical problems, provide user training, and create technical documentation. Seeking to leverage a blend of technical skills and a proactive, collaborative work ethic to excel in any challenging role.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

Vanilla Lounge
10.2024 - Current
  • Provided exceptional customer service, ensuring a pleasant dining experience for all guests.
  • Managed table assignments efficiently, optimizing guest flow and minimizing wait times.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Trained new waitstaff on menu items, service standards, and restaurant procedures.
  • Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
  • Cultivated warm relationships with regular customers.

Mental Health Support Worker

Choice Mental Health
02.2024 - 07.2025
  • Provided emotional support to clients, fostering positive relationships and promoting mental well-being.
  • Assisted in the development and implementation of individualized care plans tailored to client needs.
  • Monitored client progress, documenting changes and reporting significant observations to healthcare professionals.
  • Collaborated with multidisciplinary teams to ensure comprehensive care and effective communication among staff.
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Ensuring accurate record-keeping at all times and communicating with coordinators regarding progress and concerns.

IT Support Specialist

Education Horizons
09.2021 - 07.2023
  • Provided technical support for software issues, enhancing user satisfaction and productivity.
  • Troubleshot network connectivity problems, ensuring minimal downtime for end-users.
  • Collaborated with cross-functional teams to resolve complex technical issues swiftly and effectively.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Responded to customer inquiries and provided technical assistance over phone.

Education

Diploma of I.T And Digital Media - I.T And Digital Media

Ozford Academy
Flagstaff, VIC
05-2017

Skills

  • High quality customer service in both corporate and hospitality settings
  • Conflict management and risk prevention
  • Upselling techniques
  • Guest engagement
  • Complaint resolution
  • Ability to perform under pressure
  • Quick learner
  • High quality training of staff / team building

Accomplishments

  • Supervised teams with high volumes of staff members.

Languages

English
Native or Bilingual
Greek
Native or Bilingual
Italian
Limited Working
Japanese
Limited Working
Albanian
Limited Working

Timeline

Restaurant Waiter

Vanilla Lounge
10.2024 - Current

Mental Health Support Worker

Choice Mental Health
02.2024 - 07.2025

IT Support Specialist

Education Horizons
09.2021 - 07.2023

Diploma of I.T And Digital Media - I.T And Digital Media

Ozford Academy

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Nikolaos Makrygiorgis