NIKOLETA DEDAJ
Marsden
Summary
Motivated and reliable Griffith University student studying Forensic Science, with experience in fast-paced customer service and administrative roles. Proven ability to efficiently manage multiple tasks while maintaining a high standard of work in dynamic environments. Strong communication skills, problem-solving abilities, and a commitment to delivering exceptional customer service. Seeking part-time or casual employment to apply skills, gain valuable experience, and contribute positively to team success. Proficient in cash handling, time management, and maintaining high levels of cleanliness and organization. Holds certifications in Health Support Services and Health Services Assistance.
Overview
7
7
years of professional experience
Work History
Admin/Invoice Clerk
LND Cleaning & Maintenance
01.2018 - Current
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed-up on past due payments to facilitate prompt collection of payments.
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
Crew member
Hungry Jacks
09.2020 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
Bachelor of Forensic Science - Forensic Molecular Biology
Griffith University
Brisbane QLD10.2026
High School Diploma -
Marsden State High School
11.2023
Certificate III - Health Services Assistance
Axiom College
05.2022
Certificate II - Health Support Services
Axiom College
06.2021
Skills
- Great customer service skills with a friendly and inviting approach
- Good interpersonal skills and an ability to put the customer at ease
- Ability to cope well in crisis situations
- Very self-motivated and great work ethic
- Experienced in working under pressure to meet tight deadlines
- Quick learner and willing to learn new things
- High standards of hygiene and cleanliness
- Excellent organizational and time management skills
- Effective communication and confident speaker
References
- Montana Petrou, Hungry Jacks, 0415 579 371
- Loretta Gjinaj, LND Cleaning & Maintenance, LND.CM@outlook.com
Timeline
Crew member
Hungry Jacks
09.2020 - 04.2021
Admin/Invoice Clerk
LND Cleaning & Maintenance
01.2018 - Current
Certificate III - Health Services Assistance
Axiom College
Certificate II - Health Support Services
Axiom College
Bachelor of Forensic Science - Forensic Molecular Biology
Griffith University
High School Diploma -
Marsden State High School