Nikoletta Eitner

- Entering orders in SAP with a high volume of customer inquiries received face-to-face, over the phone, and via email.

- Designing orders using Bendex design software.

Product knowledge for roofing supply products . Drawing design plans.

- Assisting with workshop planning processes with autoCAD design.

- Performing a variety of administrative tasks.

-My current work is in a fast-paced environment that involves face-to-face customer interactions, phone calls, and responding to email inquiries. Working with a sales team together.

• Ensure high customer satisfaction by providing support via phone and e-mails for our client in gaming industry.
• Manage order processing, invoicing, quoting, domestic and international shipping, handling permits application.
• Collaborate with the sales team to maintain accurate customer databases and sales records.
• Stay informed about product offerings to assist customers effectively.
• Track inventory levels to fulfill customer orders timely.

• Managed order creation, invoicing, and currency transactions within a fast-paced environment.
• Coordinated with logistics and accounting departments to resolve inquiries and process returns.
• Prepared reports using SAP systems and maintained extensive product knowledge.
• Working closely with other department including warehouse, logistic departments, export team, accounting departments. Answering customer inquiries, complains and returns processing.

• Managed reseller relationships, logistics, and invoicing workflows.
• Oversaw the WordPress web store, including product management and customer service.
• Coordinated promotions and advertising campaigns.