Nikolia Glykerdas
Panania,NSW
Summary
Driven professional with a proven track record in property management and customer service, exemplified during tenure at Ray White Punchbowl. Skilled in property inspections and tenant relations, consistently ensuring swift resolution of complaints and maintenance issues. Achieved significant improvements in tenant satisfaction and lease renewals through exceptional communication and proactive problem-solving.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Property Manager
Ray White Punchbowl
01.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in contractors, and other support services.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Kept up to date with all arrears.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Waitress
RASHAYS Casual Dining - Carramar
06.2020 - 10.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
Hospitality Worker
Cafe Roman
07.2020 - 08.2020
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
Skills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Leasing and sales
- Property tours and inspections
Certification
Class 2 Real Estate Licence
Timeline
Property Manager
Ray White Punchbowl
01.2021 - Current
Hospitality Worker
Cafe Roman
07.2020 - 08.2020
Waitress
RASHAYS Casual Dining - Carramar
06.2020 - 10.2020
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