Nikolina Pupovac
Liverpool,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Primo Smallgoods
Chullora, NSW
12.2021 - Current
- Communicated professionally with colleagues, freelancers and clients.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Delivered prompt service to prioritize customer needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Graphic Packaging International
Regents Park, NSW
06.2020 - 12.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Membership Coordinator
Fit N Fast
Wetherill Park, NSW
04.2019 - 03.2020
- Maintained membership database, ensuring that all information was current and accurate.
- Actively engaged clients upon entrance with pleasant greeting.
- Greeted and welcomed new members, establishing and updating memberships to Fit N Fast HIIT programs.
- Handled over 30 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
Restaurant Waitress
Gemelles Italian Restorante
Liverpool, NSW
11.2017 - 12.2018
- Maintained detailed knowledge of all specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Completed credit payments via card processing systems.
- Operated RedCat POS systems to cash out customer checks and complete order transactions.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
Waitress
Fabrika By Madera
Canley Heights, NSW
03.2017 - 09.2017
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Checked identification for minimum age for sale of alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Certificate of Workforce Essentials - Certificate of Workforce Essentials
Charles Sturt University
Bathurst11.2020
High School Diploma -
Liverpool Girls High School
Liverpool09.2016
Skills
- Multitasking and Prioritization
- Responding to Difficult Customers
- POS Systems and Ordering Platforms
- Issue and Complaint Resolution
- Verbal and Written Communication
- Data Entry and Maintenance
- Establishing and Maintaining Customer Relationships
- Administrative and Office Support
- Time Management
- Staff Training
- High Volume Dining
- Reliable and Responsible
- Adaptable and Flexible
Timeline
Customer Service Representative
Primo Smallgoods
12.2021 - Current
Customer Service Representative
Graphic Packaging International
06.2020 - 12.2021
Membership Coordinator
Fit N Fast
04.2019 - 03.2020
Restaurant Waitress
Gemelles Italian Restorante
11.2017 - 12.2018
Waitress
Fabrika By Madera
03.2017 - 09.2017
Certificate of Workforce Essentials - Certificate of Workforce Essentials
Charles Sturt University
High School Diploma -
Liverpool Girls High School