Nikolina Vulinovic
Saint Albans,Australia
Summary
Motivated and adaptable professional with experience in passenger services, customer service, retail, and administrative support. Skilled in handling high-pressure environments, assisting diverse customers, and exceeding performance targets. Strong communication and interpersonal abilities combined with a proactive, solutions-focused approach. Seeking a full-time position where I can contribute to business success while continuing to develop my career.
Overview
9
9
years of professional experience
Work History
Dnata – Tailored Workforce – Passenger Services
08.2025 - Current
- Provide check-in and boarding assistance to passengers, ensuring a smooth and efficient airport experience.
- Deliver high levels of customer service while addressing inquiries, special requests, and travel-related concerns.
- Process travel documents, boarding passes, and baggage check-in using airline systems.
- Uphold aviation safety and security standards while maintaining professionalism under pressure.
- Assist with resolving issues such as delays, flight changes, or passenger disruptions.
Retail Assistant
Elm Fashion
10.2022 - 03.2023
- Delivered personalised customer service by assisting with product selection and recommendations.
- Processed transactions, online orders, returns, and gift card activations using POS system.
- Maintained store presentation by ensuring stock was replenished, labelled, and organised.
- Supported sales growth by promoting products and upselling when appropriate.
Picker Packer
Officeworks
12.2021 - 06.2022
- Accurately picked and packed orders, meeting strict productivity and shipping deadlines.
- Prepared and labelled outgoing shipments, ensuring compliance with company standards.
- Adapted to fast-paced warehouse demands by taking on extra shifts and workload peaks.
Customer Service Representative
Salmat – Vintage Cellars Corporate
03.2018 - 07.2019
- Handled high-volume inbound calls, resolving customer inquiries efficiently.
- Updated and maintained customer account records with accuracy.
- Provided tailored solutions to meet customer needs, driving satisfaction and loyalty.
- Promoted products and services to increase customer engagement and retention.
Customer Service Representative
Aegis Westpac Group
06.2016 - 01.2018
- Assisted customers with inquiries, complaints, and transactions in a professional manner.
- Managed escalations effectively by listening, resolving, and escalating when necessary.
- Achieved consistent performance metrics by reducing wait times and improving call outcomes.
- Maintained detailed and accurate account information across multiple systems.
Education
Certificate III - Hospitality
William Angliss Institute of TAFE
Melbourne, VIC04.2016
Year 11 Completed - undefined
St Albans Secondary College
11.2014
Skills
- Passenger & Customer Service Excellence
- Strong Communication & Interpersonal Skills
- Multicultural Awareness & Conflict Resolution
- Check-in, Boarding & Airline System Knowledge
- Administrative & Clerical Support
- Payment Processing & POS Systems
- Time Management & Multitasking in Fast-Paced Environments
- Flexible & Reliable Team Player
- Exceeding Customer Expectations
Timeline
Dnata – Tailored Workforce – Passenger Services
08.2025 - Current
Retail Assistant
Elm Fashion
10.2022 - 03.2023
Picker Packer
Officeworks
12.2021 - 06.2022
Customer Service Representative
Salmat – Vintage Cellars Corporate
03.2018 - 07.2019
Customer Service Representative
Aegis Westpac Group
06.2016 - 01.2018
Certificate III - Hospitality
William Angliss Institute of TAFE
Year 11 Completed - undefined
St Albans Secondary College
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