NIKS GETHINGS
North Ryde,Australia
Summary
A motivated and loyal worker looking to augment their skill set after 9 years of hospitality experience. A strong work ethic and persistent desire to learn has fostered an adaptable yet consistent worker with many transferable skills. Extensive experience in a fast-paced industry has cultivated the ability to critically solve amid high-stress and fast-paced environments. This experience has also driven proficient skills in multi-tasking while maintaining careful and consistent attention to detail. Other achievements such as Crew Trainer (McDonald's), House Captain (High School) and Senior Resident (ANU) have strengthened leadership ability and management efficiency.
Overview
9
9
years of professional experience
Work History
Bar Staff
Gus' Place Canberra
Canberra, Australia
03.2019 - 01.2024
- Overlooked and managed a section of the venue.
- Coordinated with other senior members in weekly ordering, preparation and media production.
- Worked with other senior members in staff development and training.
- Assisted in the management of bookings and catered to personal requests.
- Fostered positive and reliable relationships with a large number of customers to facilitate increased business.
- Developed the ability to predict requests and preferences based on dynamic factors such as the number of previous coffees and time of day.
- Educated customers on various types of available wines, beers and spirits and suggested beverages based on personal preferences.
- Cultivated extensive problem-solving skills by accurately applying details when presented with discrepancies or limited information.
- Remained calm and patient, regardless of task numbers or other external pressures.
Bartender
Assembly
Canberra, Australia
12.2019 - 04.2021
- Greeted customers and provided excellent customer service.
- Regularly oversaw the pass and directed staff throughout the bistro
- Prepared beverages according to customer preferences.
- Acted as the primary communicator between floor and kitchen staff, coordinating with kitchen staff to provide excellent service.
- Mediated the concerns of customers with a calm demeanour, in a fast-paced and unpredictable environment.
- Resolved customer complaints in a professional manner.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Crew Trainer/Area Leader
McDonald's Sydney
Sydney, Australia
02.2015 - 01.2019
- Applied and developed previous skills in customer service and efficiency of work ethic
- Mastered each section of the venue including Front of House, Back of House, McCafe and Drive Through
- Trained dozens of crew members, including crew that went on to achieve promotions and hold management positions
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Monitored the performance of crew members in the field, providing feedback and guidance when needed.
- Received multiple awards for all positions held including 'Trainee of The Month', 'Crew Member Of The Month' and 'Crew Trainer of the Month'.
Waitress
Donegan's Steakhouse Batemans Bay
Batemans Bay, Australia
11.2014 - 01.2016
- Practiced the ability to quickly learn and carefully listen to instructions and processes.
- Prepared the restaurant prior to opening and closed the venue after service.
- Patiently took orders for food and drinks, delivering them to guests with accuracy.
- Fulfilled additional or personal requests with detail.
- Answered questions about menu items, ingredients, and pricing.
Education
Some College (No Degree) - International Security Studies
The Australian National University
Skills
- Time Management and Prioritisation
- Critical Thinking
- Leadership
- Attention to Detail
- Problem solving
- Multitasking
- Communication and
- Teamwork
Accomplishments
SENIOR RESIDENT (Davey Lodge ANU), 01/20-01/21
- Underwent extensive training to build the skills to provide support to students in a college at The Australian National University.
- Was made directly responsible for the well-being and safety of twenty-five students.
- Conducted conflict resolution in regard to both interpersonal issues and student safety.
- Acted as a mentor and guide for hundreds of students across four Lodges at the ANU.
- Coordinated with floor and college teams in events, while implementing methods to assist in student engagement.
- Worked with the leadership team to conduct safety drills and evacuations.
CREW TRAINER (McDonald's), 01/17-01/19
- Underwent extensive training in areas such as area management, delegation and conflict resolution.
- Overlooked and managed all areas of the Front of House.
- Contributed to the construction and implementation of venue initiatives to increase staff morale.
- Trained staff with integrity and patience.
HOUSE CAPTAIN (Woolwich), 01/17-01/18
- Acted as a role model and leader in the community by always reflecting school values.
- Organised and coordinated in-house and school-wide events for hundreds of students.
- Found creative methods to increase student engagement.
- Developed time management skills by balancing the stress of the HSC and leadership responsibilities, amid significant medical stress.
References
Fish Zafar, Gus' Place (Employer)
0408777877 - fish@thehospitalityshop.com.au
Alex Wyche, Davey Lodge ANU (Colleague)
0438441272 - alexwyche9@gmail.com
Toni Poletto, Drummoyne McDonald's (Manager)
0450781058 - tonipoletto@hotmail.com
Timeline
Bartender
Assembly
12.2019 - 04.2021
Bar Staff
Gus' Place Canberra
03.2019 - 01.2024
Crew Trainer/Area Leader
McDonald's Sydney
02.2015 - 01.2019
Waitress
Donegan's Steakhouse Batemans Bay
11.2014 - 01.2016
Some College (No Degree) - International Security Studies
The Australian National University
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