Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Nikshitha (Nikki) Ramesh

Essendon,Australia

Summary

Results driven Process Improvement specialist and Certified Lean Six Sigma Green Belt with 5 years of experience optimizing processes. Strategic planner skilled in eliminating bottlenecks, improving service quality, and cutting resolution times. Passionate about data-driven strategies and fostering team collaboration.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Process Improvement Lead

Telstra
, Australia
11.2022 - 06.2024
  • Analyzed customer feedback to identify key pain points, coordinated with cross-functional teams to develop targeted solutions, implemented streamlined communication channels, and conducted regular customer follow-ups, enhancing customer experience and business performance.
  • Planned and facilitated workshops to identify root causes for process delays.
  • Managed stakeholder expectations throughout the life cycle of each project.
  • Evaluated post-implementation results using established KPIs, making recommendations for further optimization if necessary.

Insurance Claims Officer

CommInsure
, Australia
07.2022 - 11.2022
  • Developed an in-depth understanding of insurance policies and procedures.
  • Handled Home & Motor claims lodgment, ensuring compliance with quality standards.
  • Delivered exceptional customer service during vulnerable stages, enhancing customer satisfaction.
  • Utilized multiple systems to streamline claims processes, improving operational efficiency.

Lean Consultant

Gemba Concepts
, India
06.2018 - 12.2021
  • Mapped existing processes, identified areas of improvement, developed, and implemented strategies to eliminate waste.
  • Utilized lean tools such as Kanban, Poka Yoke, Andon, and SMED in daily operations.
  • Established standard work procedures to improve quality and efficiency.
  • Coordinated with stakeholders across multiple levels of the organization.
  • Conducted lean tools training, empowering teams to maintain high standards and sustainable improvements.
  • Organized Kaizen events to encourage continuous process improvements.

Education

Bachelor of Engineering - Industrial Engineering & Management

SJCE

Skills

  • Lean Six Sigma
  • Operational Excellence
  • Business process reengineering
  • Data Analysis
  • Market Research
  • Strategic Planning
  • Project Management
  • Customer Experience
  • Business Analysis
  • Continuous Improvement
  • Quality Improvement
  • Process Mapping
  • Process improvement & Management
  • Change Management
  • Requirement gathering
  • Agile
  • Stakeholder Engagement
  • Collaboration
  • Systems Thinking
  • Effective Communication
  • Proactive
  • Analytical & Critical Thinking
  • Project planning & coordination
  • Workshop facilitation

Certification

Certified Lean Six Sigma Green belt

Accomplishments

Telstra

  • Implemented Lean methodologies, cutting customer issue resolution time by 60%
  • Reduced non-value-added activities, decreasing Change of Ownership lead time by 40%
  • Enhanced T.com webpage, reducing form submission errors by 25%, improving user experience

Gemba Concepts

  • Managed inventory, deploying Kanban, reducing inventory value by 36% and Inventory in Days by 60%
  • Led quality control projects that boosted On-Time In-Full performance from 70% to 95%, substantially reducing non-conformance costs
  • Led Layout optimization projects by tackling bottleneck process,improving capacity by by 21% & productivity by 40%

References

References available upon request.

Timeline

Process Improvement Lead

Telstra
11.2022 - 06.2024

Insurance Claims Officer

CommInsure
07.2022 - 11.2022

Lean Consultant

Gemba Concepts
06.2018 - 12.2021

Bachelor of Engineering - Industrial Engineering & Management

SJCE

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Nikshitha (Nikki) Ramesh