Nikta Aghakhani
Sydney,NSW
Summary
With 4 years of experience in the sales industry, I excel in building and maintaining strong client relationships, identifying and capitalizing on new business opportunities, and providing tailored solutions to meet customer needs. Adept at leveraging a deep understanding of products and services to effectively communicate value propositions, I consistently deliver outstanding sales performance. Strong communication, negotiation, and closing skills, combined with a passion for achieving and surpassing sales goals, make me a valuable asset to any sales team. Looking for the opportunity to contribute my skills and drive to a dynamic sales organization.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Kardan Investment Bank
04.2021 - 10.2023
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and cancelled policies.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Informed customers of upcoming promotions and deals to boost sales.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Responded to customer requests for products, services, and company information.
Sales Assistant
Safir Cosmetics
08.2019 - 04.2020
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Fundraiser Volunteer
Cancer Charity
06.2017 - 11.2021
- Coordinated and organized annual fundraising events to educate potential donors and increase awareness.
- Developed proposals to existing and potential supporters to maximize revenues.
- Provided information on membership and organization activities to potential donors.
- Reviewed and distributed mail to process incoming funds and ticket orders.
- Planned and implemented fundraising events.
Education
Master of Science - Banking And Finance
Macquarie University
Sydney, NSW12.2025
Bachelor of Science - Economics
Guilan University
Iran04.2021
Skills
- Customer Relationship
- Customer Needs Assessment
- Issue Escalation
- Relationship Building
- Presentation Skills
- Proactive worker
- MS office
Languages
Persian
Native or Bilingual
English
Professional Working
German
Limited Working
Timeline
Customer Service Executive
Kardan Investment Bank
04.2021 - 10.2023
Sales Assistant
Safir Cosmetics
08.2019 - 04.2020
Fundraiser Volunteer
Cancer Charity
06.2017 - 11.2021
Master of Science - Banking And Finance
Macquarie University
Bachelor of Science - Economics
Guilan University
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