Nikunj Saxena
Melbourne,VIC
Summary
Passionate techno commercial executive with keen interest in delivering the business objectives defined by the organisation, to ensure best customer experience in lowest possible network OPEX. Talented [Job Title] with [Number] years of experience and successful career in planning, developing and executing events and initiatives to achieve maximum potential. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and attracting new clients.
Overview
1
1
Certification
Work History
Chief Technology Officer
Bharti Airtel Ltd.
- Business partnering to increase the revenue opportunities (8% RMS gain in 2 years time)
- Design, Plan, Costing, business case approval, rollout & service assurance of wireless, wireline & broadband network for mass market & B2B
- Rollout & maintain the wireless & Wireline network for telecom circle
- Ensuring best customer experience by improving network quality in wireless & broadband network
- Ensuring reduction in network operating costs by 48Mn per month through waste elimination
- Ensuring deployment of solar power on new telecom sites (Deployed >1000 Solar Solutions)
- Identify and monitor technical risks of strategic projects and preparing alternatives to mitigate them
- New telecom site acquisition, rent negotiation & civil infra built up of towers in urban & rural areas
- Governance of tower companies for new build sites & Lean Telecom Sites delivery
- Delivery & Service assurance of large, medium & small Enterprise Business customers (B2B)
- Managed cross-functional teams to meet client and commercial objectives, optimizing resource availability and allocation.
Head – Customer Experience Program management
Bharti Airtel Ltd.
- Responsible for network experience management & improvement for B2C & B2B customers
- Develop & Deploy tools & techniques for customer complaints capturing, rca & solution
- Partnered with development teams to build an automated rca calculation tool – BRD preparation, Stakeholder inputs, Solution preparation, complaint flow, rca calculation, routing to right solution teams, feedback to customers post resolution using DevOps & agile methodology
- Large scale call center management to capture complaints on call in tools deployment and Agile techniques for Product development & deployment of complaint handling process
- Utilized Agile methodologies
- Held Sprint ceremonies with Product Owners
- Facilitated Sprint retrospectives, tracked sprint velocity and burndown charts
- Undertake Project review with detailed lesson learnt and Project close outs.
Head – Radio Network Planning & Optimization
Bharti Airtel Ltd.
- Annual Operating Plan & CAPEX Planning for telecom circles
- Partnering with circle business to capture business inputs & plan the telecom network accordingly to increase revenue
- Working closely with the delivery teams in achieving the organization targets (monitoring time, quality, cost, SLA & processes)
- Ensuring solutions to B2B & B2C teams for experience improvement
- Stakeholder management of business teams – CEO, Sales Head & Central Planning teams
- Proposing strategic, tactical & innovative solutions as per business requirement
- Regular communication of design targets/milestones, methods & tools.
Head – Radio Network Planning & Optimization
Aircel Ltd. (Maxis Berhad, Malaysia)
- Plan 2G/3G/4G RF Network, Optime & Radio Product management
- Capex planning of RAN & microwave for AOP with technology teams, business & finance
- Detailed microwave transmission planning to connect the sites on 7Ghz, 15Ghz, 18 Ghz spectrum
- Worked closely with the project delivery teams in achieving the organization targets (monitoring time, quality, cost, SLA & processes)
- Interface with OEMS like Nokia, Ericsson & Huawei for products, features & 3GPP release deployment
- Defining counter based KPI formulae with OEM in 2G/3G technologies
- Stakeholder management of business teams – CEO, Sales Head & Central Planning teams
- Proposing strategic, tactical & innovative solutions as per business requirement
- Regular communication of design targets/milestones, methods & tools.
Technical Support & Solutions Manager (RAN)
Nokia Siemens Networks ltd.
- Commissioning & Integration of BSC & BTS nodes
- Led level 2 TAC support team (RAN/Microwave) for Nokia in Bihar Jharkhand circle for Bharti Airtel customer
- Partnered with project managers to execute the project plan and provided technical directions to the delivery team for the deployment, implementation, and network services delivery meeting timelines
- Identify risks and issues that impacts the delivery and potentially the relationship with the customer
- Provide expert advice and recommendations to improve processes and bring in efficiency
- Software & hardware release management/field trials & commercial rollout & post rollout support.
Asst. Project Manager RAN
Tata Teleservices Ltd. (MPCG telecom circle)
OSS Engineer
Hutch (taken over by Vodafone)
Graduate Trainee Engineer
Reliance Telecom Ltd.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Barkatullah University
07-2000
Skills
- Network Design
- Change Management
- Project Management
- Service Assurance
- Agile-Waterfall (Hybrid)
- Customer Experience
- Technology Consulting
- Product Management
- Problem-Solving
- Digital Transformation
- Proposal Development
- Technology Integration
- Disaster Recovery Planning
- Business Process Improvement
- Staff Management
- Operations Management
- Software Architecture
- Staffing and Recruiting
- Data Analysis
- Proficiency in [Technology]
- Analytics
- Contract Management
- Strategic Project Planning
- Negotiation
- Business Development
- Strategic Planning
Certification
- Project Management Professional (PMP)
- ITIL v4 Foundation
- AWS Solutions Architect Associate (SA002)
- CSM (Certified Scrum master)
- CSPO (Certified Scrum Product Owner)
- Airtel Flagship Leadership Program - Advanced Leaders Program, Class 2020
Key Projects Delivered
- Greenfield 5G NSA service rollout (6000 gNodeBs)
- New intercity fiber optic network rollout (10,000 Kms)
- Insourcing of customer experience management process (60% annualised opex saving)
- 5% Opex reduction through network led actions
- Fastest network recovery post Uttarakhand Flash floods
Academic Qualification
Bachelor of Engineering (Electronics and Communication)
Timeline
Chief Technology Officer
Bharti Airtel Ltd.
Head – Customer Experience Program management
Bharti Airtel Ltd.
Head – Radio Network Planning & Optimization
Bharti Airtel Ltd.
Head – Radio Network Planning & Optimization
Aircel Ltd. (Maxis Berhad, Malaysia)
Technical Support & Solutions Manager (RAN)
Nokia Siemens Networks ltd.
Asst. Project Manager RAN
Tata Teleservices Ltd. (MPCG telecom circle)
OSS Engineer
Hutch (taken over by Vodafone)
Graduate Trainee Engineer
Reliance Telecom Ltd.
Bachelor of Science - Electrical, Electronics And Communications Engineering
Barkatullah University
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