Nikyra Suckling
Charlestown
Summary
I am a highly motivated administrative professional with experience in streamlining office operations and improving efficiency with a proven track record at Aboriginal Legal Service. I am always focused on team collaboration and achieving results, and am flexible with changing needs. I am adept in managing schedules, coordinating meetings, and handling correspondence. I am known for my reliability, strong organizational skills, effective communication and problem solving. Always striving to be better everyday.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Officer
Aboriginal Legal Service
05.2023 - Current
- Maintained accurate records.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Improved overall client satisfaction through proactive communication and prompt resolution of issues or concerns.
- Streamlined communication between the legal team and other departments by establishing clear processes and protocols, leading to improved collaboration.
- Managed complex caseloads, prioritizing tasks to ensure timely completion of all work assignments.
Activities Officer
PCYC
03.2021 - 10.2022
- Boosted community involvement by coordinating and promoting special events, such as holiday celebrations and cultural festivals.
- Facilitated regular staff meetings and professional development workshops aimed at sharing best practices and fostering continuous improvement in program offerings.
- Developed recreational activities to teach decision making, physical fitness and social skills.
- Maintained detailed records of attendance, incident reports, and evaluations to ensure accountability and inform future planning efforts.
Administrative Assistant - Traineeship
Bourke Shire Council
03.2019 - 09.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Officer
Spar
01.2018 - 09.2019
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
Education
High School Diploma -
Bourke High School
Bourke, NSW09-2021
Skills
- Record management
- Data security
- Project management
- Office coordination
- Communication skills
- Time management
- Conflict resolution
- Problem solving
- Customer service
- Office management
Certification
Certificate III in Business and administration.
Timeline
Administrative Officer
Aboriginal Legal Service
05.2023 - Current
Activities Officer
PCYC
03.2021 - 10.2022
Administrative Assistant - Traineeship
Bourke Shire Council
03.2019 - 09.2021
Customer Service Officer
Spar
01.2018 - 09.2019
High School Diploma -
Bourke High School
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