Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic

Nila Jay

Macquarie Park

Summary

Experienced administrative professional with a 15-year track record in customer-focused roles. Renowned for exceptional communication, strong organisational and time management skills, and a proven ability to excel in team environments of all sizes.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service and Business Support Officer

Penumbra Neuro Australia
10.2023 - Current
  • Managed customer inquiries and provided comprehensive business support
  • Handled order processing (SAP) for consignment and direct purchases
  • Conducted reconciliation and managed expiration dates
  • Generated daily sales reports (DSR)
  • Managed location corrections and various inventory locations (Consignment, SLTS, TS, TBD)
  • Reconciliation management in Salesforce
  • Oversaw end-to-end customer order processing and maintained accurate database records
  • Supervised warehouse operations, including main warehouse and travel stock management

Customer Service Officer

Medical and Optical
08.2021 - 09.2023
  • Delivered exceptional customer service, sales support, and business assistance
  • Served as the primary point of contact for all customer queries
  • Provided detailed information on product pricing and availability
  • Coordinated sales team activities, provided quotations, and shared warehouse reports
  • Managed end-to-end customer order processing and ensured accurate database record maintenance
  • Prepared and presented weekly and monthly sales reports
  • Facilitated coordination between internal departments, including sales, operations, and finance
  • Managed procurement processes and vendor order placements
  • Responded to inquiries and escalated issues as necessary to ensure prompt resolution
  • Updated and maintained accurate records and databases

Claim Assessor

Service NSW
03.2019 - 07.2021
  • Conducted thorough assessments of claims and conducted customer interviews as needed
  • Verified documents and meticulously checked BAS statements for accuracy
  • Prepared detailed manual assessment sheets to ensure comprehensive review
  • Submitted timely and accurate reports for COVID-19 and bushfire claims
  • Conducted rigorous audits of claims and collaborated closely with the funds recovery team
  • Took necessary actions to suspend and de-register businesses for non-eligible claims in accordance with established protocols

Fund Administrator

Link Group
08.2018 - 02.2019
  • Offered comprehensive end-to-end administration services for superannuation fund portfolios
  • Managed account enquiries, facilitated investment switches, and processed changes of details
  • Maintained and updated records and databases to ensure accuracy and accessibility
  • Provided detailed information on contributions and insurance policies
  • Processed various transactions including applications, contributions, rollovers, switches, and withdrawals
  • Aided with financial hardship and compassionate ground claims
  • Handled email inquiries and paper correspondences efficiently
  • Supported pension inquiries and assisted with Departing Australia Superannuation Payment (DASP) claims

Customer Service Officer

Sydney TAFE
06.2016 - 08.2018
  • Extended courteous and professional greetings to clients via phone, email, and in-person interactions
  • Responded promptly and effectively to both internal and external inquiries
  • Managed the switchboard efficiently, ensuring accurate routing of calls to appropriate departments
  • Delivered comprehensive course information and provided relevant web links to prospective students, facilitating informed decision-making

Admin Operations and Facilities Officer

PwC's PRTM Management Consultants
11.2010 - 08.2014
  • Gathered precise information on country-specific visas to ensure compliance and accuracy
  • Fostered and maintained strong relationships with embassies, ensuring timely document readiness
  • Managed sensitive company matters with the utmost confidentiality and professionalism
  • Responded promptly and efficiently to company correspondence and generated SAP-based reports as needed
  • Coordinated all aspects of recruitment, induction, and orientation programs to ensure seamless onboarding processes
  • Oversaw timesheets, follow-ups, reference checks, and maintained accurate databases and files
  • Verified project codes and expense bills, processed expenses, and provided necessary approvals
  • Directed office administration activities, including housekeeping, security, vendor relations, and customer interactions
  • Organised travel itineraries and facilitated corporate events such as training sessions, seminars, and conferences to ensure their success

Education

Certificate III - Business Administration

01.2015

Bachelor of Arts - English for Copy Editing (Journalism)

Mahatma Gandhi University
01.2005

Skills

  • Ability to partner and interface effectively with senior management
  • Strong written and verbal communication skills
  • High level research and analytical capabilities
  • Business report writing
  • Strong relationship management skills
  • Negotiation skills
  • Ability to influence outcomes
  • Ability to work independently
  • Organisational skills
  • Prioritisation skills
  • Ability to handle multiple complex tasks
  • Deadline management
  • Follow-through abilities
  • Fast-paced environment adaptability
  • Exceptional stakeholder management
  • Commercial acumen
  • Passion for delivering results
  • Exceptional organisational abilities
  • Time management abilities
  • Advanced proficiency in SAP
  • Industry-specific software proficiency
  • Effective team collaboration
  • Coordination skills
  • Outstanding customer service skills
  • Comprehensive warehouse management
  • Inventory management
  • Expertise in report generation
  • Data analysis

Certification

Certificate III in Business Administration, 2015

References

Available upon request.

Languages

English
Native or Bilingual
Malayalam
Native or Bilingual
Hindi
Native or Bilingual
Tamil
Full Professional

Timeline

Customer Service and Business Support Officer

Penumbra Neuro Australia
10.2023 - Current

Customer Service Officer

Medical and Optical
08.2021 - 09.2023

Claim Assessor

Service NSW
03.2019 - 07.2021

Fund Administrator

Link Group
08.2018 - 02.2019

Customer Service Officer

Sydney TAFE
06.2016 - 08.2018

Admin Operations and Facilities Officer

PwC's PRTM Management Consultants
11.2010 - 08.2014

Bachelor of Arts - English for Copy Editing (Journalism)

Mahatma Gandhi University

Certificate III - Business Administration

Nila Jay