Experienced administrative professional with a 15-year track record in customer-focused roles. Renowned for exceptional communication, strong organisational and time management skills, and a proven ability to excel in team environments of all sizes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service and Business Support Officer
Penumbra Neuro Australia
10.2023 - Current
Managed customer inquiries and provided comprehensive business support
Handled order processing (SAP) for consignment and direct purchases
Conducted reconciliation and managed expiration dates
Generated daily sales reports (DSR)
Managed location corrections and various inventory locations (Consignment, SLTS, TS, TBD)
Reconciliation management in Salesforce
Oversaw end-to-end customer order processing and maintained accurate database records
Supervised warehouse operations, including main warehouse and travel stock management
Customer Service Officer
Medical and Optical
08.2021 - 09.2023
Delivered exceptional customer service, sales support, and business assistance
Served as the primary point of contact for all customer queries
Provided detailed information on product pricing and availability
Coordinated sales team activities, provided quotations, and shared warehouse reports
Managed end-to-end customer order processing and ensured accurate database record maintenance
Prepared and presented weekly and monthly sales reports
Facilitated coordination between internal departments, including sales, operations, and finance
Managed procurement processes and vendor order placements
Responded to inquiries and escalated issues as necessary to ensure prompt resolution
Updated and maintained accurate records and databases
Claim Assessor
Service NSW
03.2019 - 07.2021
Conducted thorough assessments of claims and conducted customer interviews as needed
Verified documents and meticulously checked BAS statements for accuracy
Prepared detailed manual assessment sheets to ensure comprehensive review
Submitted timely and accurate reports for COVID-19 and bushfire claims
Conducted rigorous audits of claims and collaborated closely with the funds recovery team
Took necessary actions to suspend and de-register businesses for non-eligible claims in accordance with established protocols
Fund Administrator
Link Group
08.2018 - 02.2019
Offered comprehensive end-to-end administration services for superannuation fund portfolios
Managed account enquiries, facilitated investment switches, and processed changes of details
Maintained and updated records and databases to ensure accuracy and accessibility
Provided detailed information on contributions and insurance policies
Processed various transactions including applications, contributions, rollovers, switches, and withdrawals
Aided with financial hardship and compassionate ground claims
Handled email inquiries and paper correspondences efficiently
Supported pension inquiries and assisted with Departing Australia Superannuation Payment (DASP) claims
Customer Service Officer
Sydney TAFE
06.2016 - 08.2018
Extended courteous and professional greetings to clients via phone, email, and in-person interactions
Responded promptly and effectively to both internal and external inquiries
Managed the switchboard efficiently, ensuring accurate routing of calls to appropriate departments
Delivered comprehensive course information and provided relevant web links to prospective students, facilitating informed decision-making
Admin Operations and Facilities Officer
PwC's PRTM Management Consultants
11.2010 - 08.2014
Gathered precise information on country-specific visas to ensure compliance and accuracy
Fostered and maintained strong relationships with embassies, ensuring timely document readiness
Managed sensitive company matters with the utmost confidentiality and professionalism
Responded promptly and efficiently to company correspondence and generated SAP-based reports as needed
Coordinated all aspects of recruitment, induction, and orientation programs to ensure seamless onboarding processes
Oversaw timesheets, follow-ups, reference checks, and maintained accurate databases and files
Verified project codes and expense bills, processed expenses, and provided necessary approvals
Directed office administration activities, including housekeeping, security, vendor relations, and customer interactions
Organised travel itineraries and facilitated corporate events such as training sessions, seminars, and conferences to ensure their success
Education
Certificate III - Business Administration
01.2015
Bachelor of Arts - English for Copy Editing (Journalism)
Mahatma Gandhi University
01.2005
Skills
Ability to partner and interface effectively with senior management