Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Nilab Nisary

Nilab Nisary

Melbourne, Hallam,VIC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Also seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

01.2018
  • Afghan women’s facilitator: - Point of contact for all women involved - Organised events such as incursions and excursions- first excursion was ‘Holocaust museum’
  • Prepared their morning tea every Wednesday morning
  • Made sure women signed in and signed out before and after group meetings sign in sheet
  • Made phone calls to each member notifying them of events and other important news
  • After every session would tidy up and wash all dishes - Ensured all bookings were all done prior to event date - Translated for women when needed
  • Welcomed visitors who would give information sessions for women and acted as translator for them
  • Listened to women’s concerns and requests for what interests them and what didn’t and helped to create program most suited and comfortable for them - Contributed to Craig family Centre events, such as its 60th birthday celebration, where Afghan women made tasty snacks and ice tea drinks to fundraise money for program
  • Also worked few hours from home without pay, such as making calls, calling places and organised events etc
  • Translated for visitors/speakers from Maurice Blackburn lawyers to audience (afghan men/women) about how their law firm can help with
  • Traffic law rights and workplace rights in Australia
  • Booked Doctor who was Dari speaking man to give speech on kidney health and its functions for them
  • Regarding physical health booked for personal trainer to come and teach them few exercises that were all chair based exercises, as most of women suffered from back pain and leg pain and this was beneficial.

Clinical Coordinator

South Eastern Specialist Centre
08.2022 - 01.2023
  • Coordinated, monitored, assigned and documented patient and clinical care activities.
  • Created weekly schedules for specialists taking into consideration leave periods etc
  • Provided care and progress reports to patients.
  • Communicated with patients, ensuring that medical information was kept private.
  • Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
  • Produced monthly financial reports like income statements, balance sheets and cash flow statements for presentation to board of directors.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Managed patient profiles and uploaded all medical history documents to each profile
  • Managed incoming referrals for specialist doctors
  • Answered incoming calls for appointments and enquiries
  • Booked surgeries and liaised with surgery rooms as per specialists instructions
  • Chased pathology, Imed, blood results
  • Uploaded all new referrals for each patient individually
  • Scanned and uploaded prescriptions and any test request as per specialist instructions.
  • Greeted patients and made them feel welcome at clinic
  • Use of clinic to cloud, and Gentu as well as Novopsych
  • Worked for Geriatrician, Psychiatrist, nephrologists, Psychotherapist

Sales Assistant

AQUILA
12.2021 - 06.2022
  • Greeting customers in a friendly manner, building rapport and being memorable rather than just sale focus
  • Assist customers with shoe size and shoe preference for every occasion - Record each sale daily then send to all area managers -
  • Organised shelves for easy access to right size and shoes in chronological order
  • Taking orders for customers when shoe not available
  • Contacting other Aquila stores for customers when needed to find right footwear
  • Picking up orders from Dock and unpacking and scanning each footwear tem
  • Maintaining Cleanliness and presentation of store - Use of POS system- as AQUILA store I work was inside Myer
  • Doncaster - Assist Myer customers with other purchase - Respond to emails from other stores when requiring shoe that’s not within their reach - Transferring shoes to other shoes via our Envimo system
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Fielded customer questions to share information about products, availability and pricing.
  • Input credit and debit card payments in POS system to complete purchases.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Maintained records related to sales, returns and inventory availability.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Opened new merchandise and stocked sales floor racks and shelves.
  • Informed customers of promotions to increase sales productivity and volume.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
  • Negotiated prices, terms of sales and service agreements.
  • Recorded accurate and efficient records in customer database.
  • Liaised between clients and support team to quickly resolve issues.

Customer Service Representative

CIVICA
Melbourne, VIC
07.2019 - 08.2021
  • Answered inbound calls -Advised customers on review process via Fines online portal -Processed payments as per customers requests -Set up Payment arrangements -Setting up tasks and sending out general investigation emails when need be -Had to meet required AHT and KPI numbers -Handling complaints/ taking escalations / De-escalating calls -Providing appropriate solutions and alternatives -Making notes after each call and recording all details discussed on call -Attending team meetings on new business rules -Attended meetings on customer service training journey -Use of multiple systems to assist customer on call -Handling with customers sensitive information with care -Took Privacy and Probity into account on every call -Responding to emails in timely manner -Taking criticism and self improving -Provided answers to customer queries and concerns and addressing them in best manner -Build rapport with customers -Training provided regularly by team leader -Raising payment enquiries -Contacting relevant departments on behalf of customer to resolve issue at hand -Guiding customers on how to use Fines Victoria web page -Had to work under pressure with unhappy customers at times -Had to portray resilience and patience at all times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded proactively and positively to rapid change.
  • Managed over 40 customer calls per day

01.2016 - 01.2019

Education

Certificate II in General Education for Adults BSB20107 Certificate II in Business - Advanced Diploma of Health Sciences

Deakin University
Melbourne, VIC
11.2013

BSB20207 Certificate II in Customer Contact (trained and attained with - undefined

Certificate IV in Business administration (Obtained with Talent2 - undefined

2012

Diploma of Health sciences - undefined

2011

Skills

  • Interpersonal Communication
  • Analytical and Critical Thinking
  • Maintenance and Repair
  • Clerical Support
  • Excellent Communication
  • Attention to Detail
  • Decision-Making
  • Self-Motivated
  • Data Entry
  • Written Communication
  • Active Listening
  • Team building
  • Planning and Coordination
  • Dependable and Responsible
  • Organization and Time Management
  • Problem-Solving
  • Records management
  • Staff Scheduling
  • MS Office
  • Teamwork and Collaboration
  • Cultural Awareness

Languages

Persian
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Clinical Coordinator

South Eastern Specialist Centre
08.2022 - 01.2023

Sales Assistant

AQUILA
12.2021 - 06.2022

Customer Service Representative

CIVICA
07.2019 - 08.2021

01.2018

01.2016 - 01.2019

Certificate II in General Education for Adults BSB20107 Certificate II in Business - Advanced Diploma of Health Sciences

Deakin University

BSB20207 Certificate II in Customer Contact (trained and attained with - undefined

Certificate IV in Business administration (Obtained with Talent2 - undefined

Diploma of Health sciences - undefined

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Nilab Nisary