Nilam Patel
Canberra,Act
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
7
7
years of professional experience
Work History
Placement Intake Worker
Marsden Park Home (Nursing Home)
02.2024 - 03.2024
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Customer Service Representative
TK Maxx
08.2022 - 02.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Community Health Officer
Govt. Of Gujarat, Road And Building Dept.
03.2020 - 07.2022
- Efficiently Managed Health and Wellness Center which was covering nearby 15 villages
- Diagnosed and gave medical treatments to patients and made them aware of
communicable and non-communicable diseases through various engaging activities - Recognized for performing remarkable duty in the Covid-19 ICU ward for 8 months and
for Covid-19 screening of thousands of individuals for two years
Registered Nurse First Assistant
Narayana Multi Specialty Hospital
12.2018 - 07.2019
- Increased patient satisfaction by providing compassionate preoperative and postoperative care, addressing concerns, and answering questions.
- Contributed to successful surgeries by handling instruments, sutures, and drapes as needed throughout each procedure.
- Maintained up-to-date knowledge on surgical techniques and industry best practices to provide optimal support to surgeons and patients alike.
- Streamlined communication between surgical teams and nursing staff by serving as a liaison during preoperative planning meetings and postoperative debriefs.
Registered Nurse Assistant
SAL Hospital & Medical Institute
09.2016 - 11.2018
- Improved patient care by consistently updating and maintaining accurate medical records.
- Enhanced patient comfort by providing compassionate assistance with daily activities, such as bathing and dressing.
- Collaborated with interdisciplinary healthcare team members to develop comprehensive individualized care plans for each patient.
- Reduced risk of infections through diligent monitoring of vital signs and strict adherence to infection control protocols.
Education
Certificate III (Individual Support) - Aging, Disibility, Home And Community
Kingsway Vocational Training
Sydney, NSW03.2024
Certificate IV (Individual Support) - Assist Clients With Medication (Aging, Disa, Comm)
Australian National Training
Sydney, NSW03.2024
Bachelor of Science in Nursing - Nursing
G.V.M Nursing College
Gujarat University07.2016
Skills
- Interpersonal abilities
- Behavioral Management Planning
- Microsoft Access
- Collaboration and Teamwork
- Customer Service
- Active Listening
- Maintaining Client Records
Languages
English
Professional Working
Timeline
Placement Intake Worker
Marsden Park Home (Nursing Home)
02.2024 - 03.2024
Customer Service Representative
TK Maxx
08.2022 - 02.2023
Community Health Officer
Govt. Of Gujarat, Road And Building Dept.
03.2020 - 07.2022
Registered Nurse First Assistant
Narayana Multi Specialty Hospital
12.2018 - 07.2019
Registered Nurse Assistant
SAL Hospital & Medical Institute
09.2016 - 11.2018
Certificate III (Individual Support) - Aging, Disibility, Home And Community
Kingsway Vocational Training
Certificate IV (Individual Support) - Assist Clients With Medication (Aging, Disa, Comm)
Australian National Training
Bachelor of Science in Nursing - Nursing
G.V.M Nursing College
Similar Profiles
Shanya AnglinShanya Anglin
Clinical Experience at Parkview Nursing Home, Park Ave Nursing Home, NUMCClinical Experience at Parkview Nursing Home, Park Ave Nursing Home, NUMC
Edward Maye IIIEdward Maye III
Cook's Assistant at Nursing HomeCook's Assistant at Nursing Home
Sheila WilcoxSheila Wilcox
LNA at Nursing HomeLNA at Nursing Home