Nilam Patel
Retail
Wyndham,Vic
Summary
Courteous Store Team Member delivers fast, friendly customer service to positively impact customer satisfaction, store profitability and organization's mission. Executes multiple tasks with superior organizational skills and detail orientation. Available to work flexible schedules, nights, weekends and holidays based on business needs.
Overview
4
4
years of professional experience
Work History
Store Team Member
Big W
09.2023 - Current
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
Console Operator
OTR
08.2022 - 09.2023
- Ensure that customers are served in a polite and friendly manner
- Deal with customer complaints
- Operate the console and till correctly and maintain accurate cash handling
- Answer the telephone and record messages accurately
- Ensure the office is locked at all times
- Ensure till level is kept down (minimal money)
- Watch for shoplifters
- Ensure the till balances at the end of shift. If the till does not balance do a second balance
- Record the fuel dips from the tanks
- Check incoming invoices against stock
- Monitor the temperature of the showroom against perishables
- Knowledge of fire safety procedures and use of equipment
- Restocking of products onto shelves, fridge and console area
Retail Assistant
Aldi Supermarket
04.2020 - 08.2022
- Approached browsing customers to initiate conversations to determine
buying preferences. - Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers manage large purchases by collecting items from
shelves and storage locations. - Maintained customer satisfaction with quick and professional handling of product returns.
- Greeted customers, helped locate merchandise and suggested suitable
options. - Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Master of Science - Business Analytics
Kaplan Business School
Adelaide 04.2001 -
Skills
Workplace Safety
Customer Engagement
Merchandise Display
Product Demonstration
Store maintenance
Customer Service
Time Management
Timeline
Store Team Member
Big W
09.2023 - Current
Console Operator
OTR
08.2022 - 09.2023
Retail Assistant
Aldi Supermarket
04.2020 - 08.2022
Master of Science - Business Analytics
Kaplan Business School
04.2001 -
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