Nilay Naik
Bonner,ACT
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Brand Manager - Maserati | SsangYong | Mahindra
John McGrath Auto group
Phillip, ACT
04.2024 - Current
- Developed and implemented strategic sales plans to increase brand awareness and market share.
- Created promotional campaigns to drive additional traffic into the dealership.
- Maintained relationships with existing customers to encourage repeat business.
- Negotiated prices with customers in order to close deals profitably.
- Resolved customer complaints promptly and professionally.
- Directed all aspects of vehicle inventory management including ordering, stocking, pricing, merchandising displays and promotions.
- Assisted customers in selecting a vehicle by asking questions about their needs and preferences.
- Presented vehicles features, advantages, benefits during test drives or showroom visits.
- Managed daily operations of the showroom floor including staffing schedules, customer relations issues, display maintenance.
- Performed administrative duties such as creating reports on sales performance or maintaining records of customer purchases.
- Maintained vehicle selection, pricing and specials on website and social media.
- Supported sales team members to drive growth and development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
New Car Sales Consultant KIA | ISUZU | MG | LDV
John McGrath Auto Group
Queanbeyan
11.2023 - 03.2024
- Provided customers with detailed information about car features, pricing, financing options and warranties.
- Performed test drives with customers to demonstrate vehicle performance capabilities.
- Assisted customers in selecting the right car for their budget and lifestyle.
- Maintained accurate records of all sales transactions and filed paperwork promptly.
- Negotiated prices with customers to ensure maximum profitability for the dealership.
- Attended product training sessions to stay up-to-date on new models being released by manufacturers.
- Created attractive displays inside showroom showcasing different models available at the dealership.
- Consistently exceeded quotas by pursuing and closing sales.
- Evaluated vehicles before final pickup to check for damage and completed delivery tasks.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained up-to-date database of sales contacts and customer information.
Location Supervisor
Hertz & Thrifty Car Rental
Fyshwick, ACT
05.2022 - 11.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Trained new employees on job duties, store procedures, and customer service techniques.
- Created daily reports detailing sales figures, inventory levels, staffing schedules.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Supervised cash handling activities to ensure accuracy of transactions.
- Reviewed completed work to verify consistency, quality and conformance.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Performed regular maintenance checks on equipment used in the store.
- Monitored employee attendance and performance to ensure compliance with company standards.
- Gave detailed information regarding different group of vehicles and optional vehicle features.
- Supervised staff by checking in regularly to offer guidance.
Dispatch Supervisor
National Mailing and Marketing
HUME, ACT
11.2020 - 05.2022
- Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
- Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
- Organized, controlled, expedited and tracked freight and personnel movement to support manufacturing processes.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Answered customer requests with information about product availability, shipping information and status updates.
Inventory Clerk
TOLL People
Truganina, VIC
02.2019 - 11.2021
- Prepared inventory for shipment by attaching tags and labels.
- Supported management and other team members during physical inventory planning activities.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Used critical thinking and data analysis to continually improve inventory strategies.
- Coordinated inventory, stocking and ordering.
- Verified pricing and computed product totals to complete detailed invoices.
- Trained newly hired employees on appropriate methods for performing audits and cycle counts.
- Developed reports for leadership, compiling data and insights into inventory, trends and sales.
Education
Diploma in Leadership And Management -
Capitol College
Canberra05.2021
Masters In Information Technology - Networking
Charles Sturt University
Melbourne07.2018
Masters of International Business - Marketing
Pacific University
Udaipur INDIA04.2015
Bachelors of Technology - Electrical, Electronics And Communications Engineering
Pacific College of Engineering
Udaipur INDIA05.2013
Skills
- Mail Management
- Budget Management
- Customer Service
- Timeline Planning and Management
- Sensitive Material Handling
- Team Supervision
- Negotiation and Conflict Resolution
- Business Analysis and Reporting
- Advanced MS Office Suite Knowledge
- Strong Organizational Skills
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Tickets
- LF - Forklift Truck
- LO - Order Picker Truck/High Reach Truck
Timeline
Brand Manager - Maserati | SsangYong | Mahindra
John McGrath Auto group
04.2024 - Current
New Car Sales Consultant KIA | ISUZU | MG | LDV
John McGrath Auto Group
11.2023 - 03.2024
Location Supervisor
Hertz & Thrifty Car Rental
05.2022 - 11.2023
Dispatch Supervisor
National Mailing and Marketing
11.2020 - 05.2022
Inventory Clerk
TOLL People
02.2019 - 11.2021
Diploma in Leadership And Management -
Capitol College
Masters In Information Technology - Networking
Charles Sturt University
Masters of International Business - Marketing
Pacific University
Bachelors of Technology - Electrical, Electronics And Communications Engineering
Pacific College of Engineering
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