Nilay Yener
Clontarf,QLD
Summary
Dynamic program manager with a track record of enhancing operational efficiency through effective safety protocols and program evaluations. Proven success in mentoring staff and driving engagement, leading a dedicated team to provide quality care for children while achieving compliance with educational regulations.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Program Manager
TeamKids – Outside School Hours Care
Morayfield, QLD
02.2022 - Current
- Progressed from managing outside school hours care for 40 children to leading services for 90 and 115 children.
- Supported 13 schools by mentoring directors, delivering presentations on compliance and best practices.
- Successfully led teams of up to 10 educators, fostering partnerships with families and teachers.
- Completed professional training in trauma-informed practice to enhance children's wellbeing and outcomes.
- Oversaw compliance with scheduling and budget requirements across all programs.
- Evaluated program effectiveness through participant feedback and assessments to drive improvements.
- Coordinated workshops and events that increased student engagement in educational activities.
- Implemented safety protocols ensuring secure operations for all children enrolled.
Employment Consultant
WISE Employment - DES Provider
St Kilda, VIC
01.2022 - 06.2022
- Facilitated career and study planning for clients, establishing goals and routines to achieve desired outcomes while tracking client achievements, including interview successes, in Excel.
- Authored over 15 resumes in the first month of employment, leading to over 7 interviews due to the outlining of job descriptions and skills; tailoring to industries the client wishes to enter.
- Guided clients in building confidence and readiness for job interviews through tailored mock interview sessions.
- Influenced employer decisions regarding the hiring process, being a third- party negotiator between employer and client.
- Analyzed case load data regarding age, time within service, client barriers to curate a program to collectively assist clients with finding employment.
- Achievements:
- Exceeded monthly KPI of four DMS clients commencing employment within first month of joining the organization.
Assistant Manager
Starbucks Australia
Melbourne CBD, VIC
10.2019 - 01.2022
- Removed repetitive manual tasks by creating adaptable checklists and templates for the management team, increasing organizational productivity.
- Supervised and deployed a team of up to eight partners on floor strategically to optimize productivity.
- Coordinated training for all 12 partners in 2021 on targets, sales, computer systems, report writing, recipes, and communication skills, enhancing team capabilities.
- Collaborated with Store Manager and District Manager to implement role and routine improvements, fostering operational efficiency.
- Action plans formed from information received by Customer Complaints and Compliments.
- Adapted to routines and teams by completing supervising shifts at different locations.
- Earned three awards for dedication within six months, recognized by managers among all Shift Supervisors at Starbucks Australia.
Education
Diploma - School Aged Education And Care
Practical Outcomes
Melbourne VIC02-2026
Trauma Informed Practice -
Berry Street Education Model
11-2025
Bachelor - Psychological Science
University of Tasmania
Online10-2024
Skills
- Project coordination and stakeholder engagement
- Staff development and initiative
- Goal commitment and accountability
- Pressure management and conflict resolution
Certification
- [Australia Wide First Aid]
- HTLAI D001 Provide Cardiopulmonary Resuscitation
- HLTAID002 Provide Basic Emergency Life Support
- HLTAID003 Provide First Aid
- [Epilepsy Foundation]
- Administration of Emergency Medication
- Understanding and Managing Epilepsy for Educators
Timeline
Program Manager
TeamKids – Outside School Hours Care
02.2022 - Current
Employment Consultant
WISE Employment - DES Provider
01.2022 - 06.2022
Assistant Manager
Starbucks Australia
10.2019 - 01.2022
Diploma - School Aged Education And Care
Practical Outcomes
Trauma Informed Practice -
Berry Street Education Model
Bachelor - Psychological Science
University of Tasmania