Hi, I’m
Nilda Forward
7/41-Addison Rod Black Forest,SA
Summary
Proven Room Attendant at Majestic Roof Garden Hotel, excelling in housekeeping and teamwork. Demonstrated expertise in maintaining high cleanliness standards, reducing guest complaints, and enhancing satisfaction through efficient service. Skilled in chemical safety and training staff, significantly improving room presentation and guest experience.
Overview
17
years of professional experience
Work History
Majestic Roof Garden Hotel
Room Attendant
08.2008 - Current
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Increased guest satisfaction, promptly responded to requests for extra towels, pillows, and other amenities.
- Improved guest satisfaction by ensuring all rooms met hotel's strict cleanliness and presentation standards.
Education
Leyte Normal UniversityPaterno St. Tacloban City 6500 Letye Philippines
Hotel Restaurant Management
04.1996
Skills
- Housekeeping
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
Timeline
Room Attendant
Majestic Roof Garden Hotel
08.2008 - Current
Leyte Normal University
Hotel Restaurant Management
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