NILESH PRASAD
Melbourne,VIC
Summary
Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 20 years of experience in Information Technology. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
20
20
years of professional experience
1
1
Certification
Work History
CLUSTER IT MANAGER
HILTON FIJI BEACH RESORT & SPA
12.2015 - 07.2023
- Ensures that hotel computer system (both hardware and software) is fully accounted for, properly maintained and in good working order.
- Ensures that all computer systems run with minimum or no down time.
- Ensures that all software runs with no output errors, no response time problems and according to specifications.
- Solves technical or operational problems as reported by users.
- In conjunction with other department heads, designs, documents and implements new computer-based procedures that will: improve profitability, productivity, guest service or operations.
- Coordinates installation of all new software and hardware
- Act as primary contact for all outside agents in all computer or informational technology matters
- Ensures that escalation process is in place for critical computer systems to ensure 24 hours support.
- Follows and polices Hilton policy regarding security and operation of computer systems.
- Attends to both software and hardware computer problems.
- Maintains inventory of all hardware and software within hotel.
- Ensures that hotel complies with all legal requirements with regard to computer hardware and software.
- Ensures that necessary hardware and software maintenance agreements and licenses are reviewed, in place and current.
- Keeps up to date with latest IT developments within Hilton and market.
- Plans, controls, and monitors all system related projects and activities in hotel.
- To follow ongoing program of preventative maintenance for all IS equipment's.
- Plans and coordinates preparation of feasibility studies and automation analysis system by serving as primary contact with vendors and service companies and user department; and coordinates installation of system following general guidelines issued by Hotel Controller and Area Manager of Information System
- Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Perform regular file archival and purge as necessary.
- Create, change, and delete user accounts per request in active directory.
- Repair and recover from hardware or software failures.
- Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on regular basis and upgrade administrative tools and utilities.
- Configure / add new services as necessary.
- Increases productivity through encouraging process improvements using property IT infrastructure.
- Ensures that proper internal control is established and maintained for automated information system.
- Responds to trouble calls on 24-hour basis, 7 days week.
- Analyzes and documents problems and determines solutions or communicates these problems to pertinent vendors.
- Ships, receives, moves, repairs if necessary, and schedules regular preventive maintenance of systems hardware.
- Ensure that PCI regulation is followed at resort and no sensitive data is stored in network.
- Perform routine network start up and shutdown procedures and maintain control records.
- Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in future.
- Train people in computer system use.
IT MANAGER
RADISSON BLU RESORT FIJI DENARAU ISLAND
12.2008 - 11.2015
- Plans, controls, and monitors all system related projects and activities in hotel. To follow ongoing program and preventive maintenance for all IS equipment’s.
- Plans and coordinates preparation of feasibility studies and automation analysis system by serving as primary contact with vendors and service companies and user department and coordinates installation of system following general guidelines issued by financial controller and Area Manager of Information system.
- Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
- Perform regular security monitoring to identify any possible intrusions.
- Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
- Perform regular file archival and purge as necessary.
- Create, change and delete user accounts per request in active directory.
- Repair and recover from hardware and software failures. Coordinate and communicate with impacted constituencies.
- Apply OS patches and upgrades on regular basis, and upgrade administrative tools and utilities, configure / add new services as necessary.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
IT Manager
SONAISALI ISLAND RESORT, NADI, FIJI
04.2003 - 10.2008
- Plans, controls, and monitors all system related projects and activities in hotel. To follow ongoing program and preventive maintenance for all IS equipment’s.
- Diagnose hardware and software problems and replace defective components.
- Perform data backups and disaster recovery operations.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance, including computer hardware, systems software, applications software, and all configurations.
- Plan, coordinate and implement network security measures in order to protect data, software and hardware.
- Perform routine network startup and shutdown procedures and maintain control records.
- Monitor network performance whether adjustments need to be made, and to determine where changes will need to be made in future or upgrades required.
- Upgrade computer hardware, software and network equipment’s
- Train people in computer system use.
- Attend to L1 complain reported by users.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
Education
Certificate IV & Diploma in Information Technology -
Training & Productivity Authority of Fiji
12.2002
Advance Diploma - Information Technology
Skills
- Opera PMS (Property Management System)
- Sun System Accounting system
- Payglobal payroll system
- Concept Spa System
- Cisco VPN
- HP Workstation & Servers
- Point of Sales System - Res 3700 & Simphony
- Vingcard system
- Saflock key cutting system
- Windows Client Operating System – Windows 8, 10 and 11
- Windows Server Operating System – Windows 2008,2012, 2016 and 2019
- Managed UPS
- Smartphone & Tablets - Ipad / Iphone / Samsung Galaxy / Blackberry
- Hotel Mode TV Installation
- Office 2016, 2019 and 365
- Windows 2003 / 2008 Active Directory
- CAT 5 /6 termination
- CCTV system and security cameras
- Wireless router configuration
- Configuration of network scanners / printers
- Knowledge on Terminal servers & virtual servers
- Interface support for Opera / FCS / Maginet / Saflock
- TNA – Time & Attendance software
- Installation of Biometric Machine / Handpunch
- Other Software’s – Microsoft teams, Skype, Adobe,Winzip, Microsoft edge
Certification
- Certificate IV in Information Technology (Technical Support)
- Diploma In Information Technology(System Administration)
- Study in Progress - Advance Diploma in Information Technology (Telecommunication)
Additional Information
- Sex : Male
Timeline
CLUSTER IT MANAGER
HILTON FIJI BEACH RESORT & SPA
12.2015 - 07.2023
IT MANAGER
RADISSON BLU RESORT FIJI DENARAU ISLAND
12.2008 - 11.2015
IT Manager
SONAISALI ISLAND RESORT, NADI, FIJI
04.2003 - 10.2008
Certificate IV & Diploma in Information Technology -
Training & Productivity Authority of Fiji
Advance Diploma - Information Technology
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