Summary
Overview
Work History
Education
Skills
Refree
Timeline
StoreManager

Nileshkumar Patel

Boondall,QLD

Summary

Result oriented professional with over 10 plus years of experience in customer service focused roles in Retail industry. With extensive experience in dealings with customers, possess strong communication and problem solving skills. A proven leader with experience in managing over 10 staffs to effectively run the store operation in compliance to company policies at all times.

Overview

15
15
years of professional experience

Work History

Store Manager

7 Eleven Franchise
05.2022 - 05.2023
  • Oversee store operations on fast and day to day basis by serving customers to ensure a pleasant and Friendly shopping experience for all customers each and every time.
  • Resolve customer concerns, issues, and complaints effectively by undertaking daily tasks allocation and performance management of all staff members
  • Ensured compliance with safety regulations and company policies
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
  • Instructed employees on OSHA standards.
  • Completed workplace safety and hazard inspections.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Established customer service standards and monitored staff compliance
  • Resolved customer complaints in a timely manner
  • Recruited, trained and supervised new employees
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Created weekly work schedules for store personnel
  • Prepared monthly reports on sales figures, expenses, profits
  • Developed relationships with suppliers to negotiate better prices
  • Provided feedback on marketing campaigns to improve effectiveness
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
  • Evaluated store performance and incorporated feedback to implement improvement plans
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
  • Manage recruitment, training, coaching, and performance of all staffs (over 10 currently)
  • Delegate tasks and follow-up as necessary Provide support, assignments, direction, motivation, and coaching for associates
  • Manage cash register and banking Undertake stock count and place stock orders to ensure minimum stock level is maintained
  • Examine merchandise to verify correct pricing and display requirements
  • Prepare budget and manage cashflow Schedule and lead weekly team meetings Improve sales revenue and profitability though effective customer service training and local marketing
  • Resolve conflicts and manage staffing related issue
  • Kept main work areas free of debris and obstacles that could cause falls and mishaps.
  • Improve sales 10% compare to last year
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Store Manager

7 Eleven Sandgate
02.2017 - 05.2022
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Ensured compliance with all safety regulations throughout the store premises
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Assisted customers with product selection, inquiries, and purchases, consistently achieving high customer satisfaction ratings
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer
  • Participated in visual merchandising and store layout improvements to enhance the shopping experience
  • Resolved customer complaints and issues in a professional and timely manner
  • Welcomed Customers daily basis and provided assistance with their all queries and requirements making sure ensuring with a positive customer experience
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary
  • Organized weekly meetings with department heads to review progress on key objectives
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information
  • Answered customer questions and addressed problems and complaints in person and via phone
  • Handled complaints from customers by empathetically listening, recording details and offering solutions
  • Coached and developed store associates through formal and informal interactions
  • Answered customer inquiries, provide excellent customer service , and offered information about all new products with great Smile & services
  • Maintained cleanliness and orderliness of the fuel site and entire convenient Store, including all food and drinks area, fuel areas, and restrooms
  • Collaborated with all staff and security personnel to ensure the safety and security of customers
  • Improve sales 6% compare to last year
  • Rotated merchandise and displays to feature new products and promotions
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assistant Store Manager

7 Eleven Sandgate
11.2012 - 02.2017
  • In overseeing store operations on day to day basis.
  • Serve customers to ensure pleasant shopping experience for all customers with Great and friendly Customer Service .
  • Handle low level customer complaints and escalate to store manager as required for effective resolution
  • Oversee performance of all staff members and guide them as part of continuous improvement
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Offered staff coaching on observed at-risk work habits to minimize accidents and increase workplace safety.
  • Rotated merchandise and displays to feature new products and promotions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Instructed employees on OSHA standards.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Created and maintained safe and secure work environments for employees.
  • Trained new employees on proper protocols and customer service standards.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Analyse customer feedback and implemented strategies to improve customer experience.
  • Completed workplace safety and hazard inspections.

Supervisor

Spotless and Michael O'Brien
09.2009 - 08.2016
  • Key Responsibilities:
  • Run alcohol bar Mange staffs during the shift
  • Provide excellent customer service
  • Completed store opening and closing procedures and balanced tills.
  • Follow all workplace health and safety requirements at all time Maintain outlet cleaning and standard
  • Cash handling before open and close Bar and Food store
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Maintained compliance with company policies, objectives, and communication goals.

Extrusion Machine Operator

Iplex Pipe Line
08.2008 - 02.2011
  • Operate machines manufacturing PVC pressure system pipes, PE Systems Non-Pressure and Pressure system pipes, Metals Domestic Plumbing & Gas Systems pipes, PP Drainage & Sewer Systems pipes
  • I have successfully completed Lean Manufacturing Training, Live Plant Risk assessment trainings at Albury
  • Packing and manufacture products used for gas transportation, potable and produced formation water, stormwater and sewerage, trenchless pipe systems, chemical and slurry pipelines, and irrigation systems
  • Undertake regular housekeeping to ensure and maintain a clean and safe working environment
  • When necessary use initiative and judgment to respond to situations for which there are no guidelines or defined procedures
  • Manage scrap and waste in accordance with the company environmental policy and procedure
  • Changed out screens, dies and inserts to fit different production needs.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Skilled at working independently and collaboratively in a team environment.
  • Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.

Education

Fire Safety Training - Fire Safety

FCF
Brisbane
06.2022

Leap Training

7 Eleven Management
8 Weeks FullTime Training Of Management By 7 11
06.2022

Food Safety Training

Australian Institute of Accreditation
Brisbane
06.2022

Production And Manufacturing Live Risk Plant

Lean Manufacturing Training
Albury, NSW
01.2010

Bachelor of Arts - English Literature

North Gujarat University
North Gujarat
12.2000

Grade 12 - Economics And Commerce

Gujarat Higher Secondary Board
India
03.1996

Skills

  • Communication: Effective verbal and written communication skills for understanding and addressing customer needs
  • Patience: Ability to remain calm and composed, even in challenging customer situations
  • Physical Stamina: Ability to perform physically demanding tasks, such as lifting, carrying, and pushing heavy items
  • Safety Awareness: Prioritising safety protocols to prevent accidents or injuries
  • Empathy: Understanding and relating to customers' emotions and concerns to provide personalised experience
  • Attention to Detail: Ensuring areas are clean and well-maintained with keen eye for small issues
  • Problem-Solving: Quickly identifying and resolving customer issues or complaints
  • Active Listening: Paying close attention to customers, asking clarifying questions, and ensuring their concerns are understood
  • Adaptability: Being flexible and able to adjust approach to meet different customer needs
  • Time Management: Efficiently handling multiple customer inquiries or tasks
  • Product Knowledge: Deep understanding of products or services offered to provide accurate information to customers
  • Conflict Resolution: Skill-fully managing conflicts or disagreements to reach positive resolution
  • Friendliness: Maintaining welcoming and approachable demeanour to create positive customer

Refree

 

P.K. Oad -Franchisee owner of 7 Eleven (Sandgate) 0447 669 616 Feb 2012- May 2022

Pardeep Mandhan – Franchisee owner of 7 Eleven (Sandgate) 0424 209 399 Oct 2012 -Feb 2017

Timeline

Store Manager

7 Eleven Franchise
05.2022 - 05.2023

Assistant Store Manager

7 Eleven Sandgate
02.2017 - 05.2022

Assistant Store Manager

7 Eleven Sandgate
11.2012 - 02.2017

Supervisor

Spotless and Michael O'Brien
09.2009 - 08.2016

Extrusion Machine Operator

Iplex Pipe Line
08.2008 - 02.2011

Fire Safety Training - Fire Safety

FCF

Leap Training

7 Eleven Management

Food Safety Training

Australian Institute of Accreditation

Production And Manufacturing Live Risk Plant

Lean Manufacturing Training

Bachelor of Arts - English Literature

North Gujarat University

Grade 12 - Economics And Commerce

Gujarat Higher Secondary Board

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Nileshkumar Patel