Nileshni Shankar
Gledswood Hills,NSW
Summary
- Systematic Administration Officer with 6 years of hands-on experience working in structured environments to coordinate smooth administrative operations. Delivers high-level business support and subject matter expertise to executive management staff and patients. Collaboratively works to support daily requirements and duties.
- In my Experience as an Administration Officer i bring good analytical and conflict-resolution strengths gained over 6-year career. I oversee INDIA WORK and monitors budgets and expenses Patient records. Manage full range of day-to-day administrative activities within office to improve productivity.
- Highly trained and knowledgeable administrative leader with proven expertise in managing high-level operational needs in [Industry] settings. Well-coordinated in approach to internal or external requirements to deliver consistent results. Systematic, quality-driven and hardworking with excellent project management, planning and relationship-building abilities.
- Multi-talented Administration Officer successful at stepping into many different roles each day. Well-versed in driving advancements in quality control, team productivity and customer service. Offers [Number] years of experience in [Industry].
- Knowledgeable Administration Officer with remarkable skills in organizing, communicating and problem-solving. Well-versed in records maintenance and schedule management with expertise in delegating tasks to optimize office team performance. Punctual and driven with strong proficiency in [Software].
- Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities.
- Diligent and detail-oriented Administrator with proven history in successful team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
- Highly-qualified business administration professional driven to oversee operations with results-oriented mindset. Versed in best practices and strategies for streamlining workflows.
- Experienced [Type] Administrator focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset. Brings progressive industry experience, willingness to learn and adaptability to changing circumstances.
- Focused Administrator committed to maintaining productive and quality-driven environment. Collaborative and versatile professional with expertise in employee relations, strategic planning and report preparation. Skilled at easily transcending cultural differences.
- Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management and marketing. Results-oriented strategic planner with extensive knowledge of [Industry] practices.
- Ambitious [Area of study] student committed to academic excellence. Prepared to implement diverse skill sets, technical proficiencies and new perspectives to leadership personnel. Excellent computer skills to troubleshoot technical issues and proficiency with Microsoft Office Suite.
- Reliable Stocker skilled in carrying over [Number] pounds worth of store products. Proficient in interpreting stocking instructions and shelving products accurately. Dedicated worker consistently arrives at work on time with friendly attitude. Brings [Number] years of retail experience.
- Attentive Assistant brings experience working as support staff for [Type] company. Focused on building excellent rapport with others, providing inventory support and working on multiple projects simultaneously. Assists team of office professionals with administrative and organizational needs.
- Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
- Motivated professional offering [Degree] in [Area of study]. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
- [Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.
- Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
- [Area of study] student with background in [Area of expertise]. Strong technical proficiency with work history in [Area of expertise]. In-depth knowledge of [Software] coupled with [Task] abilities. Proven history of performance in [Skill].
- Motivated [Area of study] student seeking internship in [Area of expertise] to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
14
14
years of professional experience
Work History
Team Leader – Administration
The BMI/Infusion/South Eastern Gastro Clinic
Liverpool, NSW
07.2022 - Current
- Arranging procedure lists and sending them to hospitals.
- Coordinating with a patient-centered approach; analyzing severity and referrals and redirecting efficiently to and from SWSLHD, external stakeholders, clinicians, GPs (RACGP), and specialists.
- Scheduling/Booking appointments, procedures and infusions including Telehealth/Zoom.
- Providing procedure instructions to patients.
- Preparing procedure documents before the procedure.
- Maintaining patient confidentiality at all times.
- Triaging referrals for prioritization and appropriate action.
- Checking and chasing faxes, emails, letters, and reports; adding correspondence to patient files.
- Handling workers’ compensation patients and invoicing them.
- Managing high-volume face-to-face patient interactions and multi-line calls.
- Organizing interpreters for patient communication needs.
- Training staff and mentoring team members.
- Updating and successfully clearing high volumes of email/files daily with reliable accuracy.
- Managing office supplies from stationery to drinks/snacks for patients.
- Billing: generating and chasing patient invoices, submitting payments, updating accounts, processing Medicare reimbursements, and handling rejections
Administration Officer
The Lung & Sleep Clinic
Liverpool, NSW
10.2016 - 07.2022
- Scheduling patient and doctor appointments/rooms and managing telehealth schedules.
- Checking and chasing faxes, emails, letters, and reports; adding correspondence to patient files.
- Maintaining patient confidentiality at all times.
- Triaging referrals for prioritization and appropriate action.
- Coordinating with a patient-centered approach; analyzing severity and referrals and redirecting efficiently to and from SWSLHD, external stakeholders, clinicians, GPs (RACGP), and specialists.
- Downloading patient data from CPAP machines (Sleep Devices) and attaching to patient files on Sleep G3 and Powerdiary.
- Overseeing Sleep Study patient data scored by third-party overseas providers uploaded onto Sleep G3 software; ensuring data integrity.
- Generating and chasing patient invoices, submitting payments, updating accounts, and processing Medicare reimbursements.
- Organizing referral pads for clinicians.
- Handling workers’ compensation patients and invoicing them.
- Managing subpoenas and legal documentation.
- Performing lung function tests (spirometry and DLCO), FeNO and rhinometry, skin allergy and mannitol tests.
- Maintaining knowledge and oversight of Sleep Study G3 software.
- Managing high-volume face-to-face patient interactions and multi-line calls.
- Organizing interpreters for patient communication needs.
- Updating and successfully clearing high volumes of files daily with reliable accuracy.
- Training staff and mentoring team members.
- Ordering clinic supplies (gloves, alcohol swabs, tongue depressors, paper towels, tissues, wipes, hand sanitizers, cidex, medizymes, masks, blueys, specimen jars, etc.).
Cashier
Trims Fresh
Merrylands, NSW
08.2011 - 09.2014
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Assistant in Nursing Cert 3
Tafe NSW
Wetherill Park04.2010
High School Diploma -
Fiji
FijiSkills
- Document Control
- Database Administration
- File Management
- Recordkeeping and File Management
- Information Confidentiality
- Verbal and Written Communication
- Work Planning and Prioritization
- Multiple Priorities Management
- Attention to Detail
- MS Office
- Personable and Approachable
- Relationship Development
- Timesheet Processing
- Multi-Line Phone Systems
- Problem-Solving
- Deadline Adherence
- Stakeholder Relations
- New Hire Onboarding
- Flexible Schedule
- Contract Administration
- Executive Support
- Supplies Ordering
- Honest and Ethical
- Decision Making
- Customer Service
- Orientation and Training
- Regulatory Compliance
Languages
English
Professional
Hindi
Native/ Bilingual
Additional Information
- Adaptable and Transferrable Skillset
Areas of Interest
- People Person
- Learning new skills and having new life experiences
Timeline
Team Leader – Administration
The BMI/Infusion/South Eastern Gastro Clinic
07.2022 - Current
Administration Officer
The Lung & Sleep Clinic
10.2016 - 07.2022
Cashier
Trims Fresh
08.2011 - 09.2014
Assistant in Nursing Cert 3
Tafe NSW
High School Diploma -
Fiji