Nilkantha Neupane
Sydney,NSW
Summary
Detail-oriented IT Intern skilled in Windows 10, helpdesk support, and inventory management. Committed to driving efficiency and enhancing user experiences through technical support and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Intern
Novus College
01.2024 - Current
- Provided Level 1 helpdesk support including software updates, installations, and troubleshooting.
- Assisted staff and students with issues related to aXcelerate, Moodle, and JotForm systems.
- Built reports and managed administrative IT tasks to improve efficiency.
- Gained hands-on exposure to ticketing system (Zendesk) and remote support.
Pick Packer (Senior Staff)
CH2 Pharmaceutical Warehouse
01.2021 - Current
- Performed accurate picking and packing of pharmaceutical orders in a fast-paced warehouse.
- Guided and supported junior staff, ensuring smooth team collaboration and adherence to safety standards.
- Managed inventory effectively, minimizing errors and ensuring the safe handling of sensitive medical supplies.
- Contributed to efficiency improvements and maintained quality control in compliance with pharmaceutical regulations.
Education
Bachelor of Information Technology -
King's Own Institute
01.2023
Advanced Diploma of Network Security -
Ransford College
01.2021
Diploma of Information Technology -
Ransford College
01.2020
Skills
- Windows 10
- Windows 11
- Mac OS
- Microsoft 365
- Citrix
- Moodle
- AXcelerate
- JotForm
- Zendesk
- Firewalls
- encryption
- Wireless configuration
- Server security basics
- MySQL
- HTML
- CSS
- JavaScript
- PHP
- Bootstrap
- Active Directory
- Remote desktop
- Ticketing systems
Personal Information
Certification
- CompTIA Data Analytics Tools (ACS Learning Accelerator)
- Google Professional Cloud Architect (ACS Learning Accelerator)
- Enarasi: Troubleshooting Administrative Distances & Route Maps
Timeline
IT Intern
Novus College
01.2024 - Current
Pick Packer (Senior Staff)
CH2 Pharmaceutical Warehouse
01.2021 - Current
Bachelor of Information Technology -
King's Own Institute
Advanced Diploma of Network Security -
Ransford College
Diploma of Information Technology -
Ransford College
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