Nilly Chaudhary
Box Hill,NSW
Summary
Innovative professional with several years of diverse experience. Professional in coffee industry and hospitality bringing strong commitment to quality and customer satisfaction. Known for efficiently preparing and serving variety of coffee drinks, ensuring each cup meets high standards. Focused on teamwork and reliable in adapting to changing customer needs. Skills include latte art, cash handling, and customer engagement.
Overview
14
14
years of professional experience
Work History
Barista
Canterbury Leaguee Club
09.2022 - Current
- Prepared and served high-quality beverages in fast-paced environment.
- Trained new staff on coffee preparation and customer service standards.
- Maintained cleanliness of workstations and ensured adherence to health regulations.
Customer Service Representative
Oasis Medical College
03.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Duty Manager Supervisor
IGA Supermarket
01.2017 - 05.2018
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
Cafe Manager
Prickles Mexican Restaurant
05.2013 - 09.2017
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Secured daily cash by verifying totals and making nightly deposits.
Cafe Supervisor
Foodll Do Tucker Box
05.2014 - 02.2017
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
Sandwich Hand
Toppy’s Sandwich Bar
02.2012 - 04.2014
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
Diploma - Diploma of Hospitality
Imagine Education Australia
13 Benowa Road SouthportGoldcoast07.2011
Diploma - Certificate III in Hospitality (commercial Cookery
Mackintosh College Australia
Robina QLD06.2010
10+2 Level - Science Education
Chitwan Science Collage
Chitwan, Nepal.05.2007
Skills
- Sales Promotion
- Customer Experience
- Customer Service
- Attention to detail
- Food Handling
- Team Supervision
- Verbal and Written Communication
- Cash Management
- Maintaining Clean Work Areas
- Problem Resolution
- Team player
- POS systems
- Coffee expertise
- Espresso preparation
Timeline
Barista
Canterbury Leaguee Club
09.2022 - Current
Customer Service Representative
Oasis Medical College
03.2020 - 01.2022
Duty Manager Supervisor
IGA Supermarket
01.2017 - 05.2018
Cafe Supervisor
Foodll Do Tucker Box
05.2014 - 02.2017
Cafe Manager
Prickles Mexican Restaurant
05.2013 - 09.2017
Sandwich Hand
Toppy’s Sandwich Bar
02.2012 - 04.2014
Diploma - Certificate III in Hospitality (commercial Cookery
Mackintosh College Australia
10+2 Level - Science Education
Chitwan Science Collage
Diploma - Diploma of Hospitality
Imagine Education Australia