Nilmini Blackett
Melbourne,VIC
Summary
Experienced Lending specialist adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
14
14
years of professional experience
Work History
Direct Lending Advisor
NAB
08.2013 - Current
- Providing expertise in personal banking products, unsecured lending and non-credit critical modifications to provide fast customer resolution to complex enquiries.
- Understanding customer needs and tailoring service to suit their requirements, ensuring high quality interactions and first point of contact resolution.
- Demonstrating our smarter banking options (self-service and digital) to customers to help make their banking simple, easy and secure.
- Abiding by NAB’s responsible lending obligations by ensuring I am always making reasonable enquiries to maintain my accreditation and doing the right thing by NAB to minimize risk.
Customer Support Specialist
American Express
07.2011 - 06.2013
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Membership Sales Representative
Ambulance Victoria
01.2010 - 06.2011
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
Education
Professional Banking Fundamentals
FINSIA
Sydney, NSW03.2023
Banking And Financial Support Services
Kaplan Professional Education
Sydney, NSW07.2014
Skills
Loan Servicing
Consumer Lending
Interest Rate Negotiation
Team Player
Customer Service
Attention to Detail
- Cross-Selling Products
- Debt Restructuring
- Bilingual in [Language]
Timeline
Direct Lending Advisor
NAB
08.2013 - Current
Customer Support Specialist
American Express
07.2011 - 06.2013
Membership Sales Representative
Ambulance Victoria
01.2010 - 06.2011
Professional Banking Fundamentals
FINSIA
Banking And Financial Support Services
Kaplan Professional Education
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