Niloufar Mohammadi
Summary
I am an experienced professional within the customer service sector of over 8 years seeking a dynamic role which can offer room to grow with opportunities for continuous improvement and development.
Overview
14
14
years of professional experience
Work History
Customer Service Officer, Operations Department
Sefar Filtration and Metal Mesh
10.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Attending to emails and phone calls
- Processing quotes and orders
- Multi tasking and getting it right the first time
- Attention to detail
- Good communication skills
Bookings Coordinator
Restorx
03.2021 - 10.2022
- My role is to demonstrate managerial abilities
- Problem solving
- Customer focused
- Good communication skills
- Attention to detail.
Customer Service
APS 4- Department of Human Services, Datacom
11.2017 - 08.2020
- Responsible for ensuring a high level of professionalism and communication skills consistently
- Prioritising tasks and multi-tasking to ensure maximum efficiency
- Maintaining first call satisfaction to the best of my ability for all incoming calls
- Regulating a high volume of phone calls and emails on a day to day basis
- Applying a high standard of customer service and communication skills in order to diffuse situations in which there may have been misunderstandings or miscommunication which may have caused the customer to feel distressed
- Problem solving to the best of my ability and thinking on the spot to ensure customer satisfaction
- Maintaining cultural safety and awareness when communicating with customers
- Ensuring excellent time management so that each task is completed on time for each day regardless of the fluctuation in business throughout the period
- Maintaining professional boundaries while simultaneously providing the customer with empathy and compassion.
Sales Consultant
Shiels Jewellery, West Lakes SA
05.2014 - 07.2017
- Greeting customers and quickly establishing rapport with positive attitude
- Imparting product knowledge and articulating explanations that lead to sound purchase decisions and satisfied customers
- Product placement that effectively uses store space while moving high volumes in direct targeted sales initiatives
- After care sales and product care explanation for greater customer advocacy and repeat business
- Sales quotas effectively reached and surpassed for each calendar month
- Store responsibilities including but not limited to handling large sums of cash, security and people profiling, OH&S, opening and closing store.
Administration Officer
True Value Solar, Adelaide
04.2010 - 01.2013
- Providing efficient administrative and organizational support
- Prioritising calls and emails throughout the day
- Liaising with customers and quickly establishing rapport with positive attitude
- Following up on customers queries
- Accurate order entry
- Conducting all tasks with initiative in an ethical and professional manner.
Skills
- Reliable and professional
- Organized
- Time management
- Team player
- Fast learner
- Motivated
Professionalbackground
As someone who can identify the need of customers for effective solutions, I'm committed to high quality service that ensures a positive experience.
Timeline
Customer Service Officer, Operations Department
Sefar Filtration and Metal Mesh
10.2022 - Current
Bookings Coordinator
Restorx
03.2021 - 10.2022
Customer Service
APS 4- Department of Human Services, Datacom
11.2017 - 08.2020
Sales Consultant
Shiels Jewellery, West Lakes SA
05.2014 - 07.2017
Administration Officer
True Value Solar, Adelaide
04.2010 - 01.2013