Niloy Mazumder
Darwin,NT
Summary
Motivated Project Coordinator and Operations specialist with a proven track record of streamlining workflows and boosting operational performance across multiple industries. Strong project management and contract administration expertise, backed by excellent customer service skills that ensure smooth coordination and stakeholder satisfaction. Highly proficient with tools like Power BI and JIRA, enabling data-driven insights and continuous process improvement. A confident team collaborator who thrives in fast-paced environments and works proactively to overcome challenges. Dedicated to delivering outcomes that drive growth, innovation, and strong organisational performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Project Coordinator/Operations Officer
Aertex Group
Darwin
12.2024 - Current
- Coordinated project timelines and schedules across multiple departments.
- Assisted in managing project budgets and resource allocation effectively.
- Organized project meetings and prepared agendas for team discussions.
- Communicated project updates clearly to stakeholders and team members.
- Monitored project progress and documented key milestones regularly.
- Generated weekly, monthly, quarterly reports summarizing key performance indicators.
- Established and maintained quality performance metrics to meet objectives.
- Delivered full administrative and operational support to project managers and teams, ensuring accurate documentation, reporting and workflow management.
- Liaised effectively with internal and external stakeholders including government clients, contractors, and service providers.
- Supported compliance, safety and fleet operations, contributing to risk reduction and efficient site coordination.
- Strong communication skills developed across customer-facing roles with a proven ability to build positive relationships.
- Implemented process improvements that increased productivity, accuracy, and operational efficiency across Aertex Group
Sales Team Member And Office Team Member
Amart Furniture
Darwin, NT
01.2022 - Current
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products
- Created help desk tickets, troubleshot and resolved desktop issues
- Determined hardware and network system issues using proactive troubleshooting techniques
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts
- Experienced with social media and communications platforms.
Contract Administrator
CBRE
Darwin, NT
11.2022 - 12.2024
- Reviewed and negotiated client contracts ensuring compliance and accuracy.
• Maintained contract management systems, improving data accessibility and accuracy.
• Resolved contract disputes and advised on risk mitigation.
Managed invoicing, scheduling, purchasing, and fleet operations in collaboration with
major clients (e.g., CDU, NTG, Power & Water).
• Introduced new systems enhancing contract tracking and decision-making.Managed contract negotiation processes to ensure compliance with organizational
policies and regulations.
•Developed and maintained contract documentation systems to streamline workflows and
improve access to information.
•Reviewed contracts for accuracy, ensuring all terms met regulatory standards and
business objectives.
•Collaborated with cross-functional teams to analyze contract requirements and mitigate
risks effectively.
•Engaged with stakeholders to gather feedback, enhancing the clarity and effectiveness of
contractual agreements.
•Enhanced client relationships by providing exceptional support during the contract
negotiation process.
•Developed training programs for junior contract administrators, increasing departmental
efficiency and knowledge.
•Managed high-value contracts with a keen eye for detail, identifying discrepancies and
inaccuracies before finalization.
• Prepared and issued reports on contract performance and compliance.
Duty Manager And Night Fill Captain
Coles Bondi Westfield
Sydney
01.2019 - Current
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Communicated with departmental leaders to identify and solve daily operations issues
- Monitored performance metrics and responded to notifications daily
- Monitored external and internal service providers
- Analyzed expenses and revenues and compared to budget and forecasts to modify operations and spending for enhanced profitability.
Electrical Sales Executive And IT Support
Joyce Mayne
Darwin, NT
01.2023 - 11.2023
- Answered customer questions about products and services, helped locate merchandise and promoted key items
- Listened to customer needs and desires to identify and recommend optimal products
- Created help desk tickets, troubleshot and resolved desktop issues
- Determined hardware and network system issues using proactive troubleshooting techniques
- Coordinated with telecommunications providers to discern and address third-party outages and related impacts
- Experienced with social media and communications platforms.
Retail Sales Assistant
Connor
Darwin
12.2021 - 11.2023
- Maintained an in-depth knowledge of products, services, pricing plans, competitors, and industry trends
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Operations Executive
Nosh Hospitality
Sydney
01.2019 - 03.2020
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Communicated with departmental leaders to identify and solve daily operations issues
- Monitored performance metrics and responded to notifications daily
- Monitored external and internal service providers
- Analyzed expenses and revenues and compared to budget and forecasts to modify operations and spending for enhanced profitability.
2IC Manager/Store Team Member
Coles Casuarina
01.2021
- Maintained an in-depth knowledge of products, services, pricing plans, competitors, and industry trends
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Education
Bachelor Of IT -
Charles Darwin University
06-2023
Bachelor Of Information Technology -
Western Sydney University, Parramatta Sydney
03.2019
Skills
- Visualization using Power BI
- Excel
- JIRA
- Contract negotiation
- Sales and marketing
- Writing high-level reports
- Business requirements & work
- Instruction
- IT Service Operation
- Identify KPIs
- Email Management
- Customer service
- Performance and scalability
- Cost Management
- Executive Leadership
- Office Support
- Project Management
Volunteer Experience
Ex-Secretary Of Logistics, Bangladesh Student Association(BSACDU), Darwin, NT
Certification
Certificate III in Business Management.
Timeline
Project Coordinator/Operations Officer
Aertex Group
12.2024 - Current
Electrical Sales Executive And IT Support
Joyce Mayne
01.2023 - 11.2023
Contract Administrator
CBRE
11.2022 - 12.2024
Sales Team Member And Office Team Member
Amart Furniture
01.2022 - Current
Retail Sales Assistant
Connor
12.2021 - 11.2023
2IC Manager/Store Team Member
Coles Casuarina
01.2021
Duty Manager And Night Fill Captain
Coles Bondi Westfield
01.2019 - Current
Operations Executive
Nosh Hospitality
01.2019 - 03.2020
Bachelor Of IT -
Charles Darwin University
Bachelor Of Information Technology -
Western Sydney University, Parramatta Sydney