Nilpana Bhainato
Bendigo,VIC
Summary
Qualified food service professional bringing years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
6
6
years of professional experience
Work History
Food Service Supervisor
Taste Of Bollywood
01.2021 - 03.2023
- Collaborated with other departments to coordinate events and promotions.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Ordered new supplies and food to maintain service levels.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Tracked food production levels, meal counts, and supply costs.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Kept guest and work areas clean, organized and sanitized per established standards.
Food and Beverage Attendant
Adelaide Convention Centre
01.2020 - 03.2023
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Offered product samples, answered questions and helped customers find items.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Assisted wait staff with timely food delivery and guest requests.
- Engaged in suggestive selling and other sales techniques.
Food and Beverage Attendant
Westin Sydney
02.2017 - 12.2019
- Processed payments for orders and provided customers with change.
- Monitored dining room and bar areas for signs of overcrowding.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Food and Beverage Attendant
Mercure Sydney
02.2017 - 12.2019
- Processed payments for orders and provided customers with change.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room and bar areas for signs of overcrowding.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Arranged tables and chairs for special occasions and events.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
Masters in Hotel Management - Hotel Management
Torrens University Australia
Sydney, NSW11.2019
Skills
- P&L Responsibility
- Nutritional Assessment
- Service Quality Standards Evaluation
- Cooking Techniques
- Safe Work Practices
- Inventory Management
- Suggestive Selling
- Operations Management
- Quality Control
- Food and Beverage Service
- Reservation Coordination
- Employee Performance Evaluations
- Teamwork and Collaboration
- Guest Interaction
- Chef Consultations
- Guest Inquiries
- Managing Reservations and Large Parties
- Billing and Payment Processing
- Guest Relations
- Active Listening
- Buffet Setup and Takedown
- Staff Supervision
- Catering Services
Timeline
Food Service Supervisor
Taste Of Bollywood
01.2021 - 03.2023
Food and Beverage Attendant
Adelaide Convention Centre
01.2020 - 03.2023
Food and Beverage Attendant
Westin Sydney
02.2017 - 12.2019
Food and Beverage Attendant
Mercure Sydney
02.2017 - 12.2019
Masters in Hotel Management - Hotel Management
Torrens University Australia