Nilton Saturnino Eliziario Da Costa Sarmento Cruz
General Practitioner
Curtin,AC
Summary
Hardworking and reliable general practitioner with strong ability in service delivery. Offering Diagnosis and treatment. Highly organized, proactive and punctual with team-oriented mentality.
Competent Practitioner skilled at treating medical concerns such as upper respiratory tract infection, hypertension, routine health maintenance, arthritis, diabetes, depression or anxiety, pneumonia, acute otitis media, back pain, and dermatitis for all types of patients. Puts together and manages personalized treatment plans. Successful at assessing patients, ordering tests and prescribing medicines to treat diverse issues proactively.
Well-qualified healthcare professional offering over 10 years of experience in general and family medicine. Develops rapport with patients right to develop productive and trusting long-term relationships. Dedicated to supporting patients dealing with health issues and learning to make positive lifestyle choices.
Hardworking Physician dedicated to improving patient health and wellness with proactive strategies. Analytical in approaching individual concerns and talented in leveraging wealth of medical training and contemporary knowledge to formulate successful plans. Talented in handling high volume of diverse patients and leading support staff to maximize outcomes.
Detail-oriented Department Manager keeps employees and work area on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities.
Dedicated Department Manager with undeniable service, employee development and interpersonal skills. Boasts more than four years of experience overseeing complex department-management tasks.
Overview
11
11
years of professional experience
Work History
Head of the Department
Ministry of Health Timor-Leste
Dili, Dili
01.2021 - 03.2024
- Developed and implemented strategies to improve departmental performance.
- Created policies and procedures to ensure compliance with organizational objectives.
- Assessed staffing needs, recruited personnel and provided training for new hires.
- Managed staff scheduling, workload allocation and task delegation.
- Conducted regular meetings with team members to review progress on projects.
- Reviewed reports from subordinate staff and took appropriate action where necessary.
- Established clear goals, objectives and timelines for the department's success.
- Collaborate, by superior determination, in the compilations of legislation related to the area of its competence.
- Develop the scheduling and implementation of specialized medical visits by the hospitals of the National Health Service in community health centers and hospitalization;
- Support the development of the policy and support the implementation of subspecialized medical visits by international hospitals and hospitals of the National Health Service;
- Support the development of cooperation policy in the areas of clinical specialized service with hospitals in foreigners, in accordance with the law;
- Collaborated with other departments to coordinate activities and ensure successful outcomes.
- Performed budgeting responsibilities including forecasting expenses and preparing financial statements.
- Monitored departmental performance against established targets and benchmarks.
- Resolved conflicts between team members in a timely manner while maintaining a positive work environment.
- Implemented processes to increase efficiency in day-to-day operations.
- Prepared presentations for senior management highlighting key achievements of the department.
- Participated in strategic planning sessions to determine long-term goals for the organization.
- Set performance expectations for all members of the department through effective communication.
- Developed programs aimed at enhancing employee engagement levels across the organization.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Balanced workloads to meet targets without overtaxing employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Contact Point
Codex Timor-Leste
Dili, Timor-Leste (East Timor)
08.2018 - 03.2024
- Codex Contact Point, representing the DGHSD
- Updated customer records with accurate information, including contact details and notes about inquiries.
- Followed up on leads generated from outbound calls to increase revenue and build relationships with customers.
- Provided timely responses to all incoming calls and emails from customers seeking assistance or advice.
- Utilized a range of software programs to track customer data, update accounts, and generate reports.
- Developed strategies for effective lead generation through cold calling techniques such as predictive dialing.
- Monitored customer feedback to identify areas of improvement in the company's products or services.
- Participated in weekly team meetings to discuss progress towards goals and share best practices for success.
- Gathered feedback from customers after each call to assess their overall satisfaction levels with service received.
- Resolved customer issues quickly and efficiently while maintaining a professional attitude at all times.
- Assessed customer needs by asking probing questions during conversations to determine appropriate solutions.
- Remained knowledgeable about current promotions, pricing plans, discounts., in order to provide accurate information.
Treasurer
Timor-Leste Medical Association
Dili, Timor-Leste (East Timor)
02.2019 - 09.2022
- Monitored and maintained financial records, including budgets, investments, and expenditures.
- Developed and implemented policies to ensure responsible fiscal management.
- Prepared monthly bank reconciliations and general ledger entries.
- Analyzed financial data to identify potential areas of cost savings.
- Advised on investment strategies for long-term capital growth.
- Assisted with the preparation of annual budget reports and forecasts.
- Reviewed accounts payable and receivable activities to ensure accuracy of financial transactions.
- Managed cash flow forecasting activities in accordance with organizational goals.
- Created detailed financial statements for senior leadership review.
- Presented financial information at board meetings as needed.
- Performed complex accounting functions such as tax filing, cash management.
Program Assistant/ Technical Assistant
General Director for Health Services Delivery, Ministry of Health
Dili, Timor-Leste (East Timor)
04.2017 - 01.2021
- General Practitioner
- Technical assistance program assistance
- Coordinating with MoH's partners verification CPV
- Assisted in the coordination of program activities and resources, including scheduling meetings, preparing materials, and providing administrative support.
- Provided technical assistance to program participants by responding to inquiries via phone or email.
- Ensured compliance with organizational policies and procedures while administering programs.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Collaborated with other departments to ensure smooth delivery of services for program participants.
- Conducted research on potential funding sources for current and future programs.
- Organized special events such as conferences, workshops, training sessions. for program participants.
- Created informational materials about programs and services available to the public.
- Developed reports summarizing program outcomes for stakeholders and funders.
- Generated financial reports outlining budget allocations for various programs.
- Coordinated logistics related to travel arrangements for staff members attending conferences or trainings related to their respective programs.
- Monitored progress on project timelines associated with each program activity or initiative.
- Prepared presentations highlighting key accomplishments achieved through the organization's programming efforts.
- Assisted in developing strategies to improve existing programs or create new ones based on stakeholder feedback or changing needs within the community served by the organization's services.
- Added new contacts into a customer relationship management system used to track interactions with clients.
- Participated in weekly team meetings to provide updates on individual projects and assist colleagues with any issues they may have encountered during their work.
- Analyzed survey responses from clients who had participated in one of the organization's programs in order to identify areas where improvements could be made.
- Reviewed grant applications submitted by external organizations seeking funding from the organization's endowment.
Head of Staff
Office of the General Director for Health Services Delivery, Ministry of Health
Dili, Timor-Leste (East Timor)
10.2017 - 01.2018
- Collaborated with other department heads to ensure alignment across organizational objectives.
- Reviewed time sheets for accuracy prior to submission for processing.
- Developed and implemented strategies to improve staff performance and morale.
- Facilitated regular team meetings to discuss progress, challenges, and opportunities.
- Trained new staff members on company policies, procedures, and processes.
- Conducted annual performance reviews for all staff members and provided feedback on areas of improvement.
- Coordinated recruitment activities such as interviewing potential candidates.
General Practitioner
Centro de Saude Maliana Vila
Maliana, Timor-Leste (East Timor)
08.2013 - 03.2017
- General Medicine & Family Medicine Practitioner
- Provided diagnosis and treatment for a variety of illnesses and injuries.
- Counseled patients on lifestyle changes and preventive health care measures.
- Performed physical examinations, ordered laboratory tests and prescribed medications.
- Developed individualized treatment plans for chronic medical conditions such as diabetes and hypertension.
- Educated patients about their conditions, medications, treatments, and follow-up care.
- Managed acute and chronic diseases using evidence based medicine guidelines.
- Conducted diagnostic procedures including X-rays, ultrasounds, EKGs, endoscopies.
- Assessed patient needs by taking detailed histories and performing comprehensive physicals.
- Interpreted test results to diagnose illness or injury while considering the patient's age, gender, family history and environment.
- Maintained accurate electronic medical records in accordance with HIPAA regulations.
- Responded promptly to emergency calls from patients in need of urgent care services.
- Referred patients to specialists when necessary or requested by the patient and family member.
- Scheduled regular checkups with patients to monitor progress of existing treatments or conditions.
- Advised families on healthcare decisions regarding newborns or elderly relatives.
- Collaborated with other healthcare providers to ensure continuity of care for patients across multiple settings.
- Prescribed appropriate medications according to established protocols while monitoring potential side effects.
- Reviewed patient charts prior to appointments in order to be fully prepared for each visit.
- Participated in continuing education programs to stay up-to-date on new developments in medicine.
- Provided advice on nutrition, exercise habits, hygiene practices, stress management techniques.
- Coordinated home visits when needed due to mobility issues or lack of transportation.
- Referred patients to outside specialists or hospital admission for more advanced care.
- Coordinated well-rounded patient care by collaborating with medical professionals in diverse clinical areas.
- Consulted with patients on lifestyle changes, diet and exercise.
- Diagnosed conditions accurately by combining findings from examinations and test results.
- Developed evidence-based pain management plans prescribing minimal opioid pain medications.
- Prescribed medications and advised patients about dosage, schedule and possible side effects.
- Provided health education to patients, families and colleagues.
- Interviewed patients about symptoms and conducted thorough physical examinations.
- Examined patients and recorded medical histories to use in health assessments and help determine conditions.
- Referred patients with serious medical conditions and emergencies to hospital for immediate care.
- Advised patients about diet, hygiene and other lifestyle behaviors to promote health and prevent disease.
- Implemented treatment plans for disorders, heart disease, hypertension and diabetes.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Recorded patients' medical history, vital statistics and test results in electronic medical records.
- Monitored treatment regimens to determine efficacy and adjusted according to results achieved.
- Maintained accurate and thorough patient charts in accordance with legal and clinical standards.
- Monitored patients with acute conditions for changes, improvements or need for intervention.
- Consulted with specialists and referred patients for more advanced support based on individual needs.
- Evaluated health history and genetic information to recommend preventive healthcare.
- Established and maintained relationships with specialists to support patient referrals.
- Provided patient diagnosis, test evaluation and treatment under strict time constraints.
- Assessed notes by nursing staff for accuracy, completion, services rendered and patient responses.
General Practitioner
Cini Farmacia
Dili, Timor-Leste (East Timor)
05.2015 - 02.2017
- Provided diagnosis and treatment for a variety of illnesses and injuries.
- Counseled patients on lifestyle changes and preventive health care measures.
- Performed physical examinations, ordered laboratory tests and prescribed medications.
- Developed individualized treatment plans for chronic medical conditions such as diabetes and hypertension.
- Educated patients about their conditions, medications, treatments, and follow-up care.
- Managed acute and chronic diseases using evidence based medicine guidelines.
- Assessed patient needs by taking detailed histories and performing comprehensive physicals.
- Interpreted test results to diagnose illness or injury while considering the patient's age, gender, family history and environment.
Family Medicine Practitioner
Hospital Nacional Guido Valadares
Dili, Timor-Leste (East Timor)
09.2015 - 09.2016
- Family Medicine Practitioner
- Provided direct clinical services to patients using evidence-based practice and psychotherapy techniques.
- Developed treatment plans in collaboration with clients to assist them in achieving their goals.
- Conducted assessments, including screening for mental health disorders, risk assessment and diagnosis.
- Facilitated group therapy sessions focused on developing coping skills and addressing mental health issues.
- Educated clients about the impact of stress, substance abuse and other lifestyle choices on their overall wellbeing.
- Maintained accurate records of client progress, therapeutic interventions and outcomes.
- Participated in multi-disciplinary team meetings to discuss patient care plans and strategies for improvement.
- Assisted individuals in identifying early warning signs of relapse or deterioration in order to prevent further decline or crisis situations.
- Collaborated with community organizations to provide resources that support client needs.
Education
Certificate of Attendance: First Year of Family Medicine Program - Family Medicine Program
Royal Australasian College of Surgeon(RACS) And Hospital National Guido Valadares
Dili, Timor-Leste09.2016
Certificate of Attendance: 144 hrs of Training in Medical English B2 Independent User -
Royal Australasian College of Surgeon (RACS) and HNGV
09.2016
Certificate of Attendance: Emergency Life Support (ELS) Course -
ELS Course Committee of Management, Ausaid
04.2016
Certificate of Attendance: Timor-Leste Health Care Worker Training (Wound and Burns Management, Obstetric Emergencies, Triage, Approach to Cardiac Arrest and Trauma -
National University Hospital and Hospital Nacional Guido Valadares
10.2014
Some College (No Degree) - Health And Wellness
Hospital De Referencia Maliana
Maliana, Timor-Leste05-2014
Certificate of Attendance of Primary Trauma Care Course -
Hospital de Referencia Maliana
10.2013
Certificate of Attendance: Primary Trauma Care -
Health System Singapore with Care Channels International-Timor-Leste and HNGV
10.2013
Certificate of Attendance: Orientacao Ministrado pelo INS -
Instituto Nacional de Saude
01.2013
M.D. - Medicine (Pre-Medicine)
Escuela Latino Americana De Medicina
La Habana Cuba11.2012
Certificate in Microsoft Excel Course -
Centro de Aprendizagem e Treinamento Lorosa'e
09.2003
Some College (No Degree) - Information Technology
Centro De Aprendizagem E Treinamento Lorosa'e
DiliSkills
- Good communication skills
- Excellent contact skills with children
- Behavioral Health
- Medical Histories
- Interdisciplinary Collaboration
- Chronic Disease Management
- Healthcare management
- Geriatric Care
- Treatment Planning
- Prescribing medications
- Pediatric Care
- Hospital admission management
- Patient interviewing
- Needs assessments
- Immunizations
- Patient Intake
- Patient Education
- Physical assessments
- Patient Communication
- Preventive Care
- Lab result evaluation
- Diagnostic Screenings
- Physical Examinations
- Clinical Care Standards
- Laboratory Testing
- Treatment Plan Development
- Medical Charting
- Quality Improvement
- Family planning
- Preventive Healthcare
- Family Education
- Interpreting laboratory results
- Substance abuse treatment
- Medication Administration
- Hospice resources
- Health Promotion
- Patient Assessment
- Written Communication
- Coordinating referrals
- Wound Dressing
- Treatment Administration
Organizational Managerial Skills
good organizational skills gained as General practitioner at Community Health Center, responsible for STI program, kids Health and adult health, head of staff and secretary for General Director of Health Services Delivery. good organizational skills gained as head of staff, team leader for international meeting participation, responsible for contacting international agencies and stakeholders and promoting, advocating events like outreach, immunization campaign, good team-leading skills gained as head of staff and general practitioner.
Personal Information
- Date of Birth: 05/26/1984
- Gender: Male
- Nationality: Timorese
Accomplishments
- Main Author of the Palliative Care Guideline, Ministry of Health of Timor-Leste 2022.
- Contributed to the development of the Essential Packages Services for Secondary and Tertiary Care, Ministry of Health of Timor-Leste 2022.
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Indonesian
Professional
Tetum
Native/ Bilingual
Timeline
Head of the Department
Ministry of Health Timor-Leste
01.2021 - 03.2024
Treasurer
Timor-Leste Medical Association
02.2019 - 09.2022
Contact Point
Codex Timor-Leste
08.2018 - 03.2024
Head of Staff
Office of the General Director for Health Services Delivery, Ministry of Health
10.2017 - 01.2018
Program Assistant/ Technical Assistant
General Director for Health Services Delivery, Ministry of Health
04.2017 - 01.2021
Family Medicine Practitioner
Hospital Nacional Guido Valadares
09.2015 - 09.2016
General Practitioner
Cini Farmacia
05.2015 - 02.2017
General Practitioner
Centro de Saude Maliana Vila
08.2013 - 03.2017
Certificate of Attendance: First Year of Family Medicine Program - Family Medicine Program
Royal Australasian College of Surgeon(RACS) And Hospital National Guido Valadares
Certificate of Attendance: 144 hrs of Training in Medical English B2 Independent User -
Royal Australasian College of Surgeon (RACS) and HNGV
Certificate of Attendance: Emergency Life Support (ELS) Course -
ELS Course Committee of Management, Ausaid
Certificate of Attendance: Timor-Leste Health Care Worker Training (Wound and Burns Management, Obstetric Emergencies, Triage, Approach to Cardiac Arrest and Trauma -
National University Hospital and Hospital Nacional Guido Valadares
Some College (No Degree) - Health And Wellness
Hospital De Referencia Maliana
Certificate of Attendance of Primary Trauma Care Course -
Hospital de Referencia Maliana
Certificate of Attendance: Primary Trauma Care -
Health System Singapore with Care Channels International-Timor-Leste and HNGV
Certificate of Attendance: Orientacao Ministrado pelo INS -
Instituto Nacional de Saude
M.D. - Medicine (Pre-Medicine)
Escuela Latino Americana De Medicina
Certificate in Microsoft Excel Course -
Centro de Aprendizagem e Treinamento Lorosa'e
Some College (No Degree) - Information Technology
Centro De Aprendizagem E Treinamento Lorosa'e
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