Nilu Acharya
Parramatta,NSW
Summary
Compassionate and dedicated Aged Care Worker with a proven ability to provide high-quality personal care and emotional support to elderly residents. Leveraging a strong background in hospitality and retail, I excel at fostering meaningful connections, ensuring client satisfaction, and creating a safe, inclusive environment. Skilled in multitasking, cultural sensitivity, and problem-solving, I bring a unique blend of empathy and efficiency to every task. Passionate about enhancing the well-being and dignity of individuals, I thrive in dynamic care settings where professionalism and warmth make a tangible difference.
Overview
1
1
year of professional experience
2
2
Certifications
Work History
Customer Service Representative
Dan Murphys
11.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
AIN
Uniting
Turramurra, New South Wales
09.2024 - 12.2024
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
All Rounder
Kidsday Premium Kids Cafe
12.2023 - 11.2024
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
Education
Bachelors of Social Work - Social Work
Sydney Metropolitan Institute of Technology
Townhall, NSW 04.2001 -
Skills
Personal Care Assistance
Companionship and Emotional Support
Time Management
Empathy
Problem-Solving
Multitasking Under Pressure
Conflict Resolution
Cultural Sensitivity
Active listening
Adaptability and flexibility
Certification
Cert IV on Ageing support
Timeline
Customer Service Representative
Dan Murphys
11.2024 - Current
AIN
Uniting
09.2024 - 12.2024
Cert IV on Ageing support
08-2024
First aid and CPR
08-2024
All Rounder
Kidsday Premium Kids Cafe
12.2023 - 11.2024
Bachelors of Social Work - Social Work
Sydney Metropolitan Institute of Technology
04.2001 -
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