Hi, I’m
NI LUH PUTU ANA PINGITASARI
Meekatharra,WA
Summary
Adaptable professional with skills in customer service and hospitality management, offering experience in front desk operations, handling reservations, and processing payments. Proficient in food preparation, kitchen maintenance, and housekeeping duties. Adept at addressing inquiries, resolving issues, and ensuring guest satisfaction. Seeking to leverage comprehensive skills in a dynamic role to enhance customer experience and operational efficiency.
Overview
7
years of professional experience
1
Certification
Work History
Meekatharra Accommodation Centre
All Rounder
04.2024 - Current
Job overview
- Greeting and assisting customers or guests upon arrival.
- Managing reception or front desk area, answering phone calls, and managing reservations.
- Handling check-ins and check-outs.
- Processing cash, credit card, and electronic payments for products or services.
- Assisting in food preparation and cooking, including cooking basic items like toasties, sandwiches, wrap, and frying chips or chicken.
- Preparing and serving coffee to guests.
- Maintaining cleanliness in the kitchen by washing dishes, utensils, pots, and pans.
- Assisting in receiving, storing, and organizing food and supply deliveries.
- Performing general housekeeping duties such as laundry, room cleaning, and kitchen sanitation.
Bali Visas
Visa Consultant
02.2023 - 03.2024
Job overview
- Addressing inquiries, complaints, and requests via phone, email, or in-person.
- Meeting with clients to assess their visa needs and determine the appropriate visa category for their situation.
- Reviewing and verifying clients' documents to ensure they meet the requirements of the visa application process.
- Staying up-to-date with the latest immigration laws, policies, and procedures for visa categories.
Bali Visas
Customer Service
09.2021 - 02.2023
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Sol House Legian by Melia Hotel International
Guest Service Agent
11.2017 - 09.2021
Job overview
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Responded to incoming guests and telephone calls inquiries with efficiency and professionalism.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Education
Ganesha University of Education , Bali, Indonesia
Bachelor of Education from Education
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Computer Skills
- Organizational Skills
Certification
I'm ALERT Food Safety
Languages
Indonesian
Native or Bilingual
English
Full Professional
Japanese
Limited Working
Timeline
All Rounder
Meekatharra Accommodation Centre
04.2024 - Current
Visa Consultant
Bali Visas
02.2023 - 03.2024
Customer Service
Bali Visas
09.2021 - 02.2023
Guest Service Agent
Sol House Legian by Melia Hotel International
11.2017 - 09.2021
I'm ALERT Food Safety
Ganesha University of Education
Bachelor of Education from Education
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