Ni Luh Wayan Karyawati
Waitress
Melbourne,VIC
Overview
20
20
years of professional experience
Work History
Influencer
Brand Influencers
Denpasar, Bali
02.2015 - Current
- Created, curated and managed published content for feed and stories across social media channels.
- Produced relevant product content to reach target customers.
- Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
- Gathered insights from interaction with current and prospective consumers to enhance content.
- Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
- Monitored and built social media following by maintaining solid online presence via community engagement.
- Captured daily events in and around Location using compelling eye-catching imagery and video content.
- Engaged with consumers using education, passion and authenticity.
- Built relationships with other brand ambassadors and influencers to assist in social media strategy.
- Established credibility on social media and persuaded others by virtue of authenticity and reach.
- Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
- Followed and reviewed competitor social media channels, content and strategy to relay insights.
- Formulated high-quality written storytelling and visual content for social media campaigns.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Educated customers on product features and answered questions regarding product use.
- Maintained accurate records of promotional events and customer interactions.
- Communicated product value, quality, and style to educate and entice potential customers.
- Developed and executed promotional campaigns to drive brand awareness and sales.
- Worked with team to achieve sales goals for products.
- Collaborated with marketing team to create and implement promotional campaigns.
- Assisted customers with product selection based on individual needs and preferences.
Shop Sales Assistant
Sales Associates
Denpasar , Bali
02.2000 - 02.2010
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Completed daily tasks accurately and on-time to support shop needs.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Organized shelves to remove slow moving items and add new merchandise.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Listened to customer needs and desires to identify and recommend optimal products.
- Monitored customers for signs of security concerns and escalated issues to management.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Wrapped, boxed and weighed bakery department products.
Restaurant-worker / Waitress
Waitress
Denpasar , Bali
02.1998 - 02.2000
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Education
Diploma - Tourism Management
P4B Denpasar
Denpasar Bali06.1997
Skills
- Social Media and Promotions
- Customer Engagement
- Content Strategy
- Business Operations
- Serve Customers
- Blogging
- Podcasting
Languages
Indonesian
Full Professional
English
Professional Working
Thai
Elementary
Timeline
Influencer
Brand Influencers
02.2015 - Current
Shop Sales Assistant
Sales Associates
02.2000 - 02.2010
Restaurant-worker / Waitress
Waitress
02.1998 - 02.2000
Diploma - Tourism Management
P4B Denpasar