Overview
Work History
Education
Skills
Websites
Languages
Timeline
AssistantManager
Ni Luh Wayan Karyawati

Ni Luh Wayan Karyawati

Waitress
Melbourne,VIC

Overview

20
20
years of professional experience

Work History

Influencer

Brand Influencers
Denpasar, Bali
02.2015 - Current
  • Created, curated and managed published content for feed and stories across social media channels.
  • Produced relevant product content to reach target customers.
  • Live streamed dialogue and events on Facebook, Twitter and Instagram to optimize interaction and engagement levels.
  • Gathered insights from interaction with current and prospective consumers to enhance content.
  • Maintained social media accounts by keeping content engaging, fresh, educational and entertaining.
  • Monitored and built social media following by maintaining solid online presence via community engagement.
  • Captured daily events in and around Location using compelling eye-catching imagery and video content.
  • Engaged with consumers using education, passion and authenticity.
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Established credibility on social media and persuaded others by virtue of authenticity and reach.
  • Posted testimonials, promotional content and consumer experiences to social media platforms to garner comments and likes.
  • Followed and reviewed competitor social media channels, content and strategy to relay insights.
  • Formulated high-quality written storytelling and visual content for social media campaigns.
  • Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
  • Collaborated with sales staff to identify target customers, promote products and increase sales.
  • Educated customers on product features and answered questions regarding product use.
  • Maintained accurate records of promotional events and customer interactions.
  • Communicated product value, quality, and style to educate and entice potential customers.
  • Developed and executed promotional campaigns to drive brand awareness and sales.
  • Worked with team to achieve sales goals for products.
  • Collaborated with marketing team to create and implement promotional campaigns.
  • Assisted customers with product selection based on individual needs and preferences.

Shop Sales Assistant

Sales Associates
Denpasar , Bali
02.2000 - 02.2010
  • Greeted customers entering store and offered assistance with requirements.
  • Checked incoming orders and organized new stock.
  • Completed daily tasks accurately and on-time to support shop needs.
  • Maximized safety and production levels by frequently cleaning and organizing work areas.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Organized shelves to remove slow moving items and add new merchandise.
  • Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
  • Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
  • Helped managers with daily checklists and last-minute requirements.
  • Briefed customers regarding shop promotions and discounts by providing coupons and flyers to encourage purchases.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Wrapped, boxed and weighed bakery department products.

Restaurant-worker / Waitress

Waitress
Denpasar , Bali
02.1998 - 02.2000
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Greeted new customers, discussed specials, and took drink orders.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Education

Diploma - Tourism Management

P4B Denpasar
Denpasar Bali
06.1997

Skills

  • Social Media and Promotions
  • Customer Engagement
  • Content Strategy
  • Business Operations
  • Serve Customers
  • Blogging
  • Podcasting

Websites

Languages

Indonesian
Full Professional
English
Professional Working
Thai
Elementary

Timeline

Influencer

Brand Influencers
02.2015 - Current

Shop Sales Assistant

Sales Associates
02.2000 - 02.2010

Restaurant-worker / Waitress

Waitress
02.1998 - 02.2000

Diploma - Tourism Management

P4B Denpasar

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Ni Luh Wayan Karyawati Waitress