Nilujan Susikaran

• Monitored server performance to ensure optimal operations of networks and systems.
• Performed troubleshooting tasks to diagnose system errors or malfunctions.
• Created backup plans to protect data from loss or corruption in case of system failures.
• Conducted regular checks on servers and other IT infrastructure components.
• Installed new hardware components such as printers, scanners.
• Updated software applications and operating systems as needed.

• Handled cash transactions accurately according to established procedures and regulations.
• Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.
• Tracked lost items reported by guests and coordinated their return when found.
• Ensured all customer service standards were met while maintaining a positive attitude at all times.
• Responded to customer queries in person, over the phone, or via email in a timely manner.
• Performed daily audits of front desk activities including cash drawer balances and other operational tasks.
• Set up and activated customer accounts.

1.Client Consultation:

• Needs Assessment: Work with clients to understand their technical requirements, business objectives, and challenges.
• Solution Design: Develop customized solutions based on WSO2’s products and services that address the client’s needs.

2.Implementation Support:

• Deployment: Assist in the deployment and configuration of WSO2 products within the client's environment.
• Integration: Help integrate WSO2 solutions with the client’s existing systems and infrastructure.

3.Technical Guidance:

• Best Practices: Provide advice on best practices for using WSO2 products effectively and efficiently.
• Customization: Help clients customize and extend WSO2 products to fit their specific requirements.

4.Training and Support:

• Training: Educate client teams on how to use and manage WSO2 products.
• Troubleshooting: Offer support for any technical issues that arise during or after implementation.

5.Project Management:

• Coordination: Manage or assist with the coordination of technical projects, ensuring that milestones are met and deliverables are on track.
• Documentation: Prepare and maintain documentation related to the implementation process, including technical specifications and user guides.

6.Continuous Improvement:

• Feedback: Gather feedback from clients on the effectiveness of the solutions and identify areas for improvement.
• Updates: Stay up-to-date with the latest product updates and industry trends to provide informed recommendations.