Summary
Overview
Work History
Education
Skills
Certification
Activities
Linkedin
Personal Information
Languages
Awards
References
Affiliations
Accomplishments
Languages
Timeline
Generic
Nilusha Marian Nayomi

Nilusha Marian Nayomi

Noth Adelaide,SA

Summary

I'm 32 Years old, who wants to be an independent woman who can support her family in any situation while achieving her passion to be a tech savvy. I'd like to present myself as a talented Functional Consultant offering over 10 years professional experience and 6 years of Microsoft Dynamcis 365 Customer Engagement & Power Platforms consulting experience providing hands-on application knowledge to appropriate stakeholders. Passionate team player recognized for strong leadership skills and creating lasting relationships through project cycles. Expertise in Dynamics 365 & Power platform configuration, business requirement analysis and risk-mitigation strategies.

Overview

13
13
years of professional experience
1
1
Certification

Work History

BUSINESS ANALYST FOR MICROSOFT DYNAMICS 365

Solutions Plus Partnership Pty Ltd
05.2022 - Current
  • Working with clients to formulate and document business requirements for Dynamics 365 System requirements
  • Identifying, and analyzing business processes, procedures and work practices and map them with D365 System Capabilities
  • Taking responsibility for design & deploying functional solutions, on D365 and Power Platform (PowerApp/ PowerAutomate)
  • Creating user guides and training documentation
  • Developing functional requirement specifications for use by system developers
  • Using data and process modeling techniques to create clear system specifications for the design and development of D365 Solutions
  • Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
  • Assess customers' reporting requirements and impact on setup of ERP
  • Assist or manage the design phase of ERP implementations
  • Setup and configure ERP systems and the accounting aspects in particular
  • Document requirements for ERP or other systems
  • Train users and provide support
  • Project management
  • Update project portal and support portal at any time
  • Develop and manage test plans of technical solutions
  • Assist with any other requests as required.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
  • Improved processes and procedures to achieve key performance metrics.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.

D365 FUNCTIONAL CONSULTANT

MOQDigital Asia Pacific (Pte) Ltd
10.2020 - 04.2022
  • Working with clients to formulate and document business requirements for Dynamics 365 System requirements
  • Identifying, and analyzing business processes, procedures and work practices and map them with D365 System Capabilities
  • Taking responsibility for design & deploying functional solutions, on D365 and Power Platform (PowerApp/ PowerAutomate)
  • Creating user guides and training documentation
  • Developing functional requirement specifications for use by system developers
  • Using data and process modeling techniques to create clear system specifications for the design and development of D365 Solutions
  • Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.
  • Performed technical troubleshooting and provided resolution guidance when needed.
  • Developed system specifications documents based on client's requirements.
  • Supported post-implementation activities such as bug fixes, enhancements, upgrades.
  • Analyzed customer requirements, identified gaps between current and desired outcomes, and created solutions for improvement.
  • Worked closely with various stakeholders and acted as liaison between IT infrastructure personnel and other team members to efficiently resolve system problems.
  • Ensured compliance with quality assurance guidelines throughout the entire development process.
  • Designed business processes that incorporated best practices from various industries.

FUNCTIONAL CONSULTANT

ZILLIONe Technologies (Pvt)Ltd
10.2020 - 09.2021
  • Working with clients to formulate and document business requirements for Dynamics 365 System requirements
  • Identifying, and analyzing business processes, procedures and work practices and map them with D365 System Capabilities
  • Taking responsibility for design & deploying functional solutions, on D365 and Power Platform (PowerApp/ PowerAutomate)
  • Creating user guides and training documentation
  • Developing functional requirement specifications for use by system developers
  • Using data and process modeling techniques to create clear system specifications for the design and development of D365 Solutions
  • Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.
  • Performed technical troubleshooting and provided resolution guidance when needed.
  • Supported post-implementation activities such as bug fixes, enhancements, upgrades.
  • Assisted with the development of user manuals, training materials and end-user documentation.
  • Provided expertise on system configuration settings for optimal performance.
  • Worked closely with various stakeholders and acted as liaison between IT infrastructure personnel and other team members to efficiently resolve system problems.

BUSINESS SOLUTIONS EXECUTIVE

ZILLIONe Technologies (Pvt)Ltd
, Colombo
11.2018 - 10.2020
  • Working with clients to formulate and document business requirements for Dynamics 365 System requirements
  • Identifying, and analyzing business processes, procedures and work practices and map them with D365 System Capabilities
  • Taking responsibility for design & deploying functional solutions, on D365 and Power Platform (PowerApp/ PowerAutomate)
  • Creating user guides and training documentation
  • Developing functional requirement specifications for use by system developers
  • Using data and process modeling techniques to create clear system specifications for the design and development of D365 Solutions
  • Acting as a central reference and information source, providing guidance and assistance in the system project decision making process.
  • Established relationships with key partners and vendors to ensure successful project outcomes.
  • Identified opportunities for improvement in existing business processes.
  • Communicated with industry partners to build valuable relationships and achieve operational targets.
  • Organized and facilitated regular meetings with senior management teams.

ASSOCIATE DATABASE ADMINISTRATOR

MetropolitanAdvancedTechnologies(Pvt)Ltd
, Colombo
06.2018 - 11.2018
  • Installing and Configure Oracle Database and Manage Users, Performance Monitoring.
  • Configured user accounts, privileges, roles, profiles. in the database server.
  • Resolved customer queries related to database issues promptly and accurately.
  • Coordinated with other teams such as network administrators and system admins for resolving complex issues.
  • Performed daily backups of the databases using RMAN utility.

ERP FUNCTIONAL CONSULTANT

Debug Computer Peripherals (Pvt) Ltd - IT Department
, Colombo
04.2018 - 06.2018
  • Working with clients to formulate and document business requirements for ERP requirements
  • Identifying, and analyzing business processes, procedures and work practices and map them with System Capabilities
  • Taking responsibility for design & deploying functional solutions, on existing ERP
  • Creating user guides and training documentation
  • Developing functional requirement specifications for use by system developers
  • Using data and process modeling techniques to create clear system specifications for the design and development of ERP Solutions
  • Acting as a central reference and information source, providing guidance and assistance in the system project decision making process
  • KPl's of the Division and Meet Deadlines of all works.
  • Monitored user acceptance testing results to make sure all functions are working properly before going live with the solution.
  • Analyzed system data to identify inefficiencies or errors in order to recommend changes that can improve performance.
  • Conducted workshops with stakeholders to understand their needs and develop process flows for the ERP system.
  • Identified opportunities for improvement within existing processes utilizing knowledge of industry standards and best practices.
  • Coordinated with internal teams to ensure successful completion of projects within timeline and budget constraints.
  • Actively participated in project meetings with customers, vendors, consultants, developers and other stakeholders.

Junior Software Developer

Debug Computer Peripherals (Pvt) Ltd - IT Department
, Colombo
01.2017 - 03.2018
  • Developed software applications with VB.net, HTML, CSS and JavaScript.
  • Resolved coding problems by working closely with senior developers.
  • Analyzed user requirements to design, develop and implement new features for existing software applications.
  • Worked collaboratively with other teams such as QA, UI and UX Designers and Project Managers.
  • Analyzed customer requirements to design, develop and implement new features for existing software applications.
  • Provided technical support for debugging and troubleshooting application issues.
  • Designed databases using SQL Server Management Studio.
  • Created unit tests to verify the accuracy of code changes.
  • Assisted software planning, development and testing for server, client and web-based deployments.
  • Performed system maintenance tasks such as backups, restores, upgrades.
  • Identified potential performance bottlenecks within applications and proposed solutions.
  • Evaluated existing system architecture and identified areas for improvement.
  • Participated in Agile Scrum meetings for feature planning and sprint reviews.
  • Documented processes for onboarding new customers onto the platform.
  • Assisted in the development of user manuals and documentation for end users.
  • Tested code modules to ensure they were bug free before release.
  • Delivered code to meet functional or technical specifications.

Trainee Software Engineer

Debug Computer Peripherals (Pvt) Ltd - IT Department
, Colombo
06.2016 - 12.2016
  • Collaborated with other teams on integration points between various components.
  • Participated in code reviews to identify potential errors or areas for improvement.
  • Developed, tested and deployed software applications using VB.net, JavaScript, HTML and CSS.
  • Assisted with the design of user interfaces for web-based applications.
  • Created technical documentation such as user guides, system architecture diagrams and process flows.
  • Resolved user complaints by identifying problems, researching solutions and implementing corrective action.
  • Deployed updates and patches to existing systems in a timely manner.
  • Performed debugging operations on code modules prior to release into production environment.
  • Performed unit testing of code modules to ensure functionality and accuracy of results.
  • Provided technical support to end users in troubleshooting application issues.
  • Worked closely with project managers to ensure deadlines were met.

MARKETING EXECUTIVE

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
, Colombo
03.2015 - 05.2016
  • Handling customer inquiries and support them to sort out their issues
  • Prepare AMC Documents and Quotations, Supporting for Tenders
  • Making revenue reports and coordinate with the management on covering quarterly and monthly target coverage
  • Arranging service schedules for signed contracts, taking feedbacks from the customers about quality of our service
  • Support to collect pending payments
  • Developed marketing strategies and campaigns to increase brand awareness.
  • Maintained an up-to-date database of customers' contact information.
  • Planned and organized public relations and promotional events.
  • Created sales strategies to promote advertising offerings and motivate larger deals.
  • Implemented creative advertising tactics across multiple platforms to maximize visibility.
  • Launched and managed targeted email marketing campaigns.
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Coordinated with other departments to ensure services were completed on time and within budget.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Maintained records of customer needs and preferences.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Organized team events to promote a positive work environment.
  • Enhanced performance through collaboration with diverse teams.
  • Organized teams and resources to optimize timely deliverables.
  • Drafted reports summarizing progress on various projects for upper-level management review.
  • Researched new technologies to enhance productivity levels across all departments.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.

SENIOR COORDINATOR ENGINEERING MARKETING

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
, Colombo
03.2013 - 02.2015
  • Collaborated with senior leadership in developing long-term plans for growth initiatives.
  • Performed regular audits of internal processes to ensure compliance with regulations.
  • Coordinated resources across multiple departments to complete services on time and within budget.
  • Provided oversight of service deliverables, ensuring quality control throughout the process.
  • Facilitated cross-functional collaboration between departments to maximize productivity levels.
  • Reviewed documents such as contracts, proposals, and purchase orders before submitting them for approval.
  • Prepared financial forecasts based on historical data and current market conditions.
  • Assisted in the development of policies and procedures for operations management.
  • Drafted presentations outlining key objectives and results achieved from completed services.
  • Implemented effective communication systems between teams to ensure timely information exchange.
  • Conducted research to identify potential new products or services that would benefit the company.
  • Developed and maintained relationships with customers, vendors, and other stakeholders to ensure successful project outcomes.
  • Identified opportunities for streamlining existing processes by leveraging technology solutions.
  • Developed training programs for staff members on best practices related to their roles.
  • Created detailed reports summarizing project progress and performance metrics.
  • Managed daily workflow activities while providing guidance and support when needed.
  • Planned and managed operations to achieve objectives within budgets.
  • Organized teams and resources to optimize timely deliverables.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Developed work schedules according to budgets and workloads, covering priority tasks.
  • Resolved customer complaints or answered customers' questions.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.

COORDINATOR ENGINEERING MARKETING

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
03.2012 - 02.2013
  • Managed day-to-day operations of the department including scheduling tasks and assigning duties.
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Coordinated with other departments to ensure services were completed on time and within budget.
  • Maintained calendars of upcoming events, meetings and deadlines.
  • Maintained records of customer needs and preferences.
  • Resolved customer complaints in a timely manner while upholding company standards.
  • Organized team events to promote a positive work environment.
  • Enhanced performance through collaboration with diverse teams.
  • Organized teams and resources to optimize timely deliverables.
  • Drafted reports summarizing progress on various projects for upper-level management review.
  • Assisted with the preparation of presentations for senior management meetings.
  • Conducted regular training sessions for staff members on new software programs or processes.
  • Assisted with the development of marketing campaigns aimed at increasing sales volume.
  • Researched new technologies to enhance productivity levels across all departments.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.

TRAINEE COORDINATOR

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
, Colombo
08.2011 - 02.2012
  • Worked alongside senior team members to learn related job tasks and roles.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Provided support to existing staff on various tasks and duties.
  • Collaborated with senior employees and managers to fill in wherever needed.
  • Asked questions about tasks to learn techniques and how to operate without supervision.
  • Entered and filed documents and records into system.
  • Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
  • Updated documentation and reports for business records.

Education

EXECUTIVE MSC IN STRATEGIC MARKETING -

Asia e University
10.2017

BSC HONS IN BUSINESS IT -

University of Greenwich
03.2015

EDEXCEL HND IN COMPUTER SCIENCE -

Pearson Education
12.2013

HIGH SCHOOL - ADVANCED LEVEL -

Good Shepherd Convent, Panadura
08.2010

HIGH SCHOOL - ORDINARY LEVEL -

Good Shepherd Convent, Panadura
12.2007

Skills

  • Microsoft Dynamics 365 Configuration & Customizations
  • Power Automate Configuration, Design complex flows, API Configuration
  • Write Plugins using C# and Plugin Configuration
  • Power Automate Custom Connector Configurations
  • SQL Server & Oracle DB Management
  • A good Team Player & Hard Worker
  • A good team player
  • Committed to meet deadlines &Target Driven
  • Understanding customer requirements & design and develop Solutions
  • Loyal, Enthusiastic, Fast Learner
  • Module testing
  • Business Process Re-Engineering
  • Quality Assurance
  • Customer Needs Assessment
  • Strategic Planning
  • Data Mapping
  • Requirements Gathering
  • Workflow Analysis
  • Data Analysis
  • Gap Analysis
  • Technical Writing
  • Business Process Improvement
  • BI Tools Expertise
  • Microsoft Office Suite
  • Technology Architecture Analysis
  • Stakeholder Management
  • HTML and CSS
  • Consulting
  • Process Optimization

Certification

  • Microsoft Certified: Dynamics 365 + Power Platform Solution Architect Expert
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (Legacy with Power Platform)
  • Microsoft Certified: Dynamics 365 Marketing Functional Consultant Associate (Legacy with Power Platform)

Activities

  • President of 5S Implementation of Debug Computer Peripherals (Pvt) Ltd
  • School Prefect (2008 - 2010)
  • Leader of the School Senior Choir (2009 - 2010), Member Since 2008
  • Member of School Drama Club
  • Member of Holy Spirit Youth Club (2008 - 2015)- Wadduwa

Linkedin

https://www.linkedin.com/in/nilusha-marian-2965aa154/

Personal Information

  • Date of Birth: 10/21/91
  • Nationality: Sri Lankan

Languages

  • English
  • Sinhala

Awards

All Island Award Winner of Sri Lankan Music Festival - Female Vocals (Popular Songs) conducted by IIMSD on Year 2010

References

  • Rohan Silva, Fujitsu - New Zealand, Delivery Manager (ERP), +64 27 330 8476, Rohan841221@gmail.com
  • Ashique Mohamed, MOQ Digital - Sri Lanka, Mr. Uvais Ashique, +94 77 508 3162, ashiqmora89@gmail.com

Affiliations

  • President of 5S Implementation of Debug Computer Peripherals (Pvt) Ltd
  • School Prefect (2008 - 2010)
  • Leader of the School Senior Choir (2009 - 2010), Member Since 2008
  • Member of School Drama Club
  • Member of Holy Spirit Youth Club (2008 - 2015)- Wadduwa

Accomplishments

  • All Island Award Winner of Sri Lankan Music Festival - Female Vocals (Popular Songs) conducted by IIMSD on Year 2010

Languages

English
Professional
Sinhala
Native/ Bilingual

Timeline

BUSINESS ANALYST FOR MICROSOFT DYNAMICS 365

Solutions Plus Partnership Pty Ltd
05.2022 - Current

D365 FUNCTIONAL CONSULTANT

MOQDigital Asia Pacific (Pte) Ltd
10.2020 - 04.2022

FUNCTIONAL CONSULTANT

ZILLIONe Technologies (Pvt)Ltd
10.2020 - 09.2021

BUSINESS SOLUTIONS EXECUTIVE

ZILLIONe Technologies (Pvt)Ltd
11.2018 - 10.2020

ASSOCIATE DATABASE ADMINISTRATOR

MetropolitanAdvancedTechnologies(Pvt)Ltd
06.2018 - 11.2018

ERP FUNCTIONAL CONSULTANT

Debug Computer Peripherals (Pvt) Ltd - IT Department
04.2018 - 06.2018

Junior Software Developer

Debug Computer Peripherals (Pvt) Ltd - IT Department
01.2017 - 03.2018

Trainee Software Engineer

Debug Computer Peripherals (Pvt) Ltd - IT Department
06.2016 - 12.2016

MARKETING EXECUTIVE

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
03.2015 - 05.2016

SENIOR COORDINATOR ENGINEERING MARKETING

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
03.2013 - 02.2015

COORDINATOR ENGINEERING MARKETING

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
03.2012 - 02.2013

TRAINEE COORDINATOR

Debug Computer Peripherals (Pvt) Ltd - Marketing Department
08.2011 - 02.2012

EXECUTIVE MSC IN STRATEGIC MARKETING -

Asia e University

BSC HONS IN BUSINESS IT -

University of Greenwich

EDEXCEL HND IN COMPUTER SCIENCE -

Pearson Education

HIGH SCHOOL - ADVANCED LEVEL -

Good Shepherd Convent, Panadura

HIGH SCHOOL - ORDINARY LEVEL -

Good Shepherd Convent, Panadura

Similar Profiles

CREATE PROFILE
Nilusha Marian Nayomi