Nim Phoa

• Coordinated closely with sales teams to provide support during announcement and execution phase of product recalls.
• Coordinated training sessions for team members, enhancing knowledge of industry best practices and regulations related to recalls.
• Facilitated cross-functional collaboration to address recall-related issues promptly and efficiently.
• Delivery of effective community management process covering registrations

• Training/onboarding existing and potential clients and team members

• Deliver an effective community management process covering user registration, termination, general user management, billing, communications, and analysis, including relevant SOPs for the GS1 Recall/NLR.

• Ensure that Recall subscribers are trained to a sufficient level such so that they can use the service to effectively issue or respond to recalls.

• Responding to an answering all recall customer service queries promptly

• Contributing to product service road maps to identify functionality to address market requirements.

• Responding to and answering to all other SCIS services customer service queries promptly

• Developing sales lead and opportunities for new recall service subscriptions

• Identifying business opportunities for GS1 Australia outside the recall service

• System focus-assist with process improvement and effective automation by improving current documents, email templates and spreadsheets.

• Publish and maintain administration and onboarding SOPS for all relevant SCIS and provide input into the enhancement of SOPS for new functions within both existing and new services implemented under the SCIS portfolio.

• Provide a high level of services to mainly external customer, customer, ensuring teams at GS1 Australia interact seamlessly and deliver best practice service.

• Participate in performance reviews and agreed training/ personal development programs.

• Involvement of team business, including awareness and inclusion of team activities, reporting as required.

• Ensure GS1 policies and lines of communications are maintained.

• Coordination and delivery of induction and onboarding activities

• Responding to employee queries in shared Recall, NLR, Internal inbox and other communication channels in a timely manner, in line with service level agreement within 24-48hr.

• Provide input and data on key KPIs through weekly, quarterly, and monthly reports

• Enhanced recall efficiency by developing and implementing effective coordination strategies.
• Streamlined communication between departments for smoother recall processes.
• Ensured compliance with regulatory standards by maintaining accurate records and documentation.

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Attended training programs to deepen professional skill set and assisted in training fellow store associates on existing and new training programs.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
• Built and managed relationships with key clients and partners to drive growth.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
• Significant contribution to new product introductions
• Defining, developing & executing product line strategy for assigned product/services.
• Contribute and manage product lifecycle, from the concept through SKU rationalisation
• Obtain an in depth understanding and analysis of competitive information
• Monitor for changes in competitive and market dynamics
• Increase brand awareness and wholesale distribution
• Innovate and implement innovative ideas
• Writing policies and procedures
• Implementation of SOPs
• Understanding quality of assurance and HACCP in food manufacturing organisations
• Sound understanding of microbiology and shelf life determination of products
• WFF Liase with to ensure products were aligned in the US
• Being team orientated along with processing sound work ethic to build strong internal and customer relationships
• Business review presentation creation/ overseeing trade presenters
• Oversees meeting and presentation via Skype/MS Teams to maintain relationship and rapport past and current activities with suppliers
• Brief to sales and marketing
• Changes to barcodes/labels GS1 Testing
• Answered numerous emails per day addressing customer enquiries, solving problems and providing new product information
• Research and updated all required materials needed for product development

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintain a professional, organised, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Staff recruitment and training with new employees.

• Leadership training (during weekends for 3 days to learn about mentoring, coaching with the company as a whole).

• Increases in vitamins sales have doubled, won competitions in the highest Blackmore sales and cold and flu (S2) between 89 pharmacies without a sole pharmacist, staff recruitment and training with new employees.

• Most loyalty sign up between the different pharmacies.

• Maintaining existing long-term relationships.

• Developing leads and building relationships with new customers whilst retaining existing customers.

• Exceeding sales targets and Customer service.

• Ensuring time management & balancing competing priorities.

• Confident presenter and communicator.

• Promoting the company and products.

• Working in conjunction with online pharmacy in the same pharmacy.

• Online sale processing.

• Managing rosters within budget guidelines.

• Processing payroll & Banking.

• Consistent Daily, weekly Monthly Budget reports to H.O.

• Achieving 100% in quarterly audit.

• Assess, measure, and give effective feedback on staff performance.

· Implementation of planogram checks up to date, expiry, stock take.

• Providing extra care and instructions to patients or caregivers.

• Assisted the pharmacist with filling prescriptions for customers daily.

• Answered telephones and provided information about order status, store hours and pharmacy procedures.

• Assisted pharmacy staff in preparing medications and filling orders.

• Saved patients money and increased pharmacy profit margins with therapeutically equivalent and more cost-effective generic drugs.

• Conducted blood pressure screenings and counselled patients on hypertension.

• Coordinated the pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.

• Regularly stocked shelves, rotated stock and checked for expired medications.

• Achieved pharmacy business objectives by increasing sales and gross margins

• Assisted other pharmacy staff with drug inventory, purchasing, and receiving.

• Developed training curricula for healthcare professionals that emphasized practical applications of theoretical knowledge in real-world settings.
• Implemented data-driven approaches to monitor program performance, identify trends, and inform decision-making processes.
• Demonstrated commitment to continuous improvement by participating in ongoing professional development opportunities.
• Improved patient outcomes by developing and implementing customized health programs tailored to individual needs.
• Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
• Educated and trained healthcare providers on health education practices for patients.

Assisting customers with natural medicine queries

• Providing consultations about diet and lifestyle advice

• Promoting the company and products exceed sales target and high-quality customer service.

• Prescribing vitamins, natural supplements, and traditional medicines

• Processing orders and maintaining stock levels

• Maintaining existing long-term relationships

• Developing leads and building relationships with new customers whilst retaining existing customers

• Contributed to company growth by actively participating in marketing efforts such as social media promotions and community outreach events.
• Evaluated the effectiveness of implemented nutrition strategies, adjusting as needed to ensure continuous improvement in client outcomes.
• Optimised performance for athletes by designing tailored sports nutrition programs targeting energy levels, muscle recovery, and endurance enhancement.
• Collaborated with healthcare professionals to provide holistic care for clients, enhancing their overall treatment plans and recovery processes.
• Managed client caseload efficiently while maintaining high-quality service standards for each individual case.
• Provided ongoing support to clients through follow-up consultations, monitoring progress towards their health goals and adjusting plans accordingly.
• Educated clients on the importance of proper nutrition, leading to positive changes in dietary habits and increased knowledge about food choices.
• Supported weight loss journeys through personalised coaching on portion control, mindful eating habits, and balanced meal planning techniques.
• Increased client retention rates by building strong relationships through effective communication and empathy during consultations.
• Educated clients about long-term health benefits of balanced diets and exercise programs.
• Provided in-depth information on nutritional care to maximise health.
• Coached individuals on methods for managing chronic diseases with effective dietary plans.
• Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanour and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilised suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Minimised wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Maintained accurate inventory records to ensure adequate stock levels, minimising out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Provided personalised shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Maximised profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Utilised cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Recommended complementary purchases to customers, increasing revenue.
• Developed strong rapport with customers and created positive impression of business.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.