Identify and evaluating potential suppliers to meet organizational needs
Engaging in negotiations with suppliers to secure favorable terms (pricing, delivery, and payment)
Drafting, reviewing, and managing contracts to ensure compliance with legal and organizational requirements
Addressing contractor and stakeholder inquiries and resolving contract-related issues
Maintain accurate records of procurement transactions, contracts, and supplier information
Analyze costs and recommending cost-effective procurement strategies
Explain contract terms to management and other stakeholders
Customer Service Manager
I Stop Shop Hospitality and Cleaning Supplies
Fishwick, Australia
12.2022 - 01.2024
Lead and manage customer service team
Ensure high-quality customer support
Develop and implement service policies
Monitor team performance and KPIs
Train and onboard new employees
Handle escalated issues and complaints
Build and maintain customer relationships
Collaborate with other departments
Implement process improvements
Conduct performance reviews
Ensure compliance with company standards
Manage department budget and resources
Disability Support Worker
Moncrieff House, Quest Training Solutions
02.2022 - 07.2022
Help disabled people with a range of daily tasks including personal hygiene facilitation, mobility support, shopping tasks, food preparation and housework tasks
Supporting and monitoring their healthcare needs, including administering medication and temperature checks
Help empower and encourage clients to improve their quality of life
Dressing or assisting with any physical activity or ADLS
Accountant
Department of National Properties, Ministry of Finance
09.2015 - 03.2021
Manage all accounting transactions
Prepare budget forecasts
Financial statement preparation and analysis
Handle monthly, quarterly, and annual closings
Reconcile accounts payable and receivable
Ensure timely bank payments and tax planning
Manage balance sheets and profit/loss statements
Report on the company's financial health and liquidity
Audit financial transactions and documents
Reinforce financial data confidentiality and conduct database backups when necessary
Education
Certificate III - first aid
Quest Training Solution
Canberra, ACT, Australia
01.2022
Bachelor's degree - B. Com (Bachelor of Commerce)
St,Anthony's College Shillong
Shillong, India
01.2015
Skills
Contract negotiation
Supplier evaluation
Contract management
Cost analysis
Regulatory compliance
Customer relationship management
References
Troy Ugrinovski, Managing Director/Owner, I Stop Shop Hospitality and Cleaning Supplies, 80 Gladstone Street, Fyshwick, ACT, 2609
Abby, Supervisor, Millennium Services, 0433129156
Grace, Quest Training Solution, 0406613331
Chendu Zangpo, Administrative Officer, Department of National Properties, Ministry of Finance, +97517403473, czangpo@mof.gov.bt
Disclaimer
I solemnly declare that all the above information is correct to the best of my knowledge and belief., 10/03/25, Canberra, ACT, Australia
Languages
Dzongkha
English
Hindi
Nepali
Thai
Personal Information
Place of Birth: Thimphu, Bhutan
Date of Birth: 11/22/89
Nationality: Bhutanese
Timeline
Contract Officer
I Stop Shop Hospitality and Cleaning Supplies
02.2024 - Current
Customer Service Manager
I Stop Shop Hospitality and Cleaning Supplies
12.2022 - 01.2024
Disability Support Worker
Moncrieff House, Quest Training Solutions
02.2022 - 07.2022
Accountant
Department of National Properties, Ministry of Finance
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