Nima Hamed
Sydney,NSW
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Reliable Store Manager with 10 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. Hardworking and reliable with strong ability in communication. Highly organized, proactive and punctual with tem-oriented mentality. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
9
9
years of professional experience
Work History
Store Manager of Operations
bahar persian food
Sydney/Ryde, Nsw
11.2014 - 11.2023
- Managed inventory levels and ensured accurate ordering of merchandise.
- Ensured compliance with all safety regulations and company policies.
- Conducted monthly meetings with staff to discuss operational issues or changes.
- Resolved customer complaints promptly and professionally.
- Created weekly schedules for staff members according to business needs.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Assisted customers in finding the products they needed quickly and efficiently.
- Provided feedback on product selection, layout, displays and promotions.
- Organized promotional events such as special sales or discounts.
- Ensured that store was clean and organized at all times.
- Identified areas of improvement in store operations processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored employee performance and identified performance gaps for corrective action.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Updated and maintained store signage and displays.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Education
High School Diploma -
Overseas
Iran07.1998
Skills
- Shift Scheduling
- Promotional Planning
- Retail Inventory Management
- POS Systems
- Store Merchandising
- Operational Budgeting
- Customer Service Management
- Store Operations Oversight
- Training and Mentoring
- Special Events
- Problem-Solving
- Friendly and Positive
- Cash Management
- Customer Service
- Staff Management
- Staff Supervision
Timeline
Store Manager of Operations
bahar persian food
11.2014 - 11.2023
High School Diploma -
Overseas
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