Nima Mirhosseini
Huntingdale
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
01.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Crew Coach
McDonald's
07.2021 - 01.2023
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
Crew Member
McDonald's
06.2020 - 07.2021
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Bachelor of Science - Bachelor of Paramedicine
Monash University
Melbourne, VIC2028
High School Diploma -
Mount Waverley Secondary College
Mount Waverley, VIC09.2022
Skills
- Customer service focus
- Workplace Safety
- Quality Assurance
- Inventory Control
Certification
SIR30216 Certificate III in Retail
Timeline
Shift Manager
McDonald's
01.2023 - Current
Crew Coach
McDonald's
07.2021 - 01.2023
Crew Member
McDonald's
06.2020 - 07.2021
Bachelor of Science - Bachelor of Paramedicine
Monash University
High School Diploma -
Mount Waverley Secondary College
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